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ITIL Versions

• Comparison between ITIL 2011 and ITIL V3 - The Main Changes
• Comparison between ITIL V3 and ITIL V2 - The Main Changes

ITIL Processes

ITIL Processes according to ITIL V3 (2007/ 2011)

ITIL Service Strategy

• Strategy Management for IT Services
• Demand Management
• Service Portfolio Management
• Financial Management
• Business Relationship Management

ITIL Service Design

• Design Coordination
• Service Catalogue Management
• Service Level Management
• Risk Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Compliance Management
• Architecture Management
• Supplier Management

ITIL Service Transition

• Change Management
• Change Evaluation
• Project Management - Transition Planning and Support
• Release and Deployment Management
• Service Validation and Testing
• ITIL Application Development
• Service Asset and Configuration Management
• Knowledge Management

ITIL Service Operation

• Event Management
• Incident Management
• Request Fulfilment
• Access Management
• Problem Management
• IT Operations Control
• Facilities Management
• Application Management
• Technical Management

ITIL Continual Service Improvement

• Service Review
• Process Evaluation
• Definition of Improvement Initiatives
• CSI Monitoring

ITIL Processes according to ITIL Version 2 (ITIL V2)

Service Support

• Service Desk and Incident Management
• Problem Management - ITIL V2
• Change Management - ITIL V2
• Release Management
• Configuration Management

Service Delivery

• Service Level Management - ITIL V2
• Availability Management - ITIL V2
• Capacity Management - ITIL V2
• IT Service Continuity Management - ITIL V2
• Financial Management for IT Services

ITIL Implementation

ITIL Implementation in 10 Steps

• ITIL Implementation: Step 1
• ITIL Implementation: Step 2
• ITIL Implementation: Step 3
• ITIL Implementation: Step 4
• ITIL Implementation: Step 5
• ITIL Implementation: Step 6
• ITIL Implementation: Step 7
• ITIL Implementation: Step 8
• ITIL Implementation: Step 9
• ITIL Implementation: Step 10
• ITIL Implementation: Infographic
• ITIL Implementation: Infographic (Arabic)

ITIL Process Templates as a Way to Save Effort

• ITIL Implementation with Process Templates
• Switching from ITIL V2 to ITIL V3

More on ITIL Implementation Projects

• ITIL for Small and Medium-Sized Businesses
• ITIL Introduction in Stages
• ITIL Implementation - Key Factors

ITIL Checklists

ITIL Checklists (ITIL V3 2011 Edition)

• Checklist Service Portfolio
• Checklist Financial Analysis
• Checklist SLA OLA
• Checklist Service Design Package SDP
• Checklist Capacity Plan
• Checklist Underpinning Contract (UC)
• Checklist Request for Change RFC
• Checklist Release Policy
• Checklist CMS CMDB
• Checklist Incident Record
• Checklist Incident Priority
• Checklist Problem Record
• Checklist Service Review Report
• Checklist Service Improvement Plan SIP - CSI Register

More ITIL Checklists

• Checklist Availability Improvement Plan
• Checklist Availability Report
• Checklist CAB Agenda
• Checklist CMDB Audit Protocol
• Checklist Capacity Forecast
• Checklist Capacity Report
• Checklist Change Classification
• Checklist Change Record
• Checklist Closure of a Problem
• Checklist Closure of an Incident
• Checklist Configuration Item (CI) Record
• Checklist Emergency Plan
• Checklist Forward Schedule of Changes (FSC)
• Checklist ITSCM Report
• Checklist ITSCM Risk Analysis
• Checklist IT Service Continuity Plan
• Checklist Incident Escalation
• Checklist Incident Priority
• Checklist Incident Record
• Checklist Incident Report
• Checklist Initial Analysis of an Incident
• Checklist Operational Level Agreement (OLA)
• Checklist Post Implementation Review (PIR)
• Checklist Problem Priority
• Checklist Problem Record
• Checklist Problem Report
• Checklist Protocol SLA Review
• Checklist Protocol Disaster Practice
• Checklist Release Plan
• Checklist Service Catalogue
• Checklist Service Level Agreement (SLA)
• Checklist Service Level Report
• Checklist Service Level Requirements (SLR)
• Checklist Service Quality Plan (SQP)
• Checklist Service Specification Sheet

ITIL Glossary

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ITIL KPIs

ITIL KPIs (ITIL Disciplines)

• ITIL KPIs Service Strategy
• ITIL KPIs Service Design
• ITIL KPIs Service Transition
• ITIL KPIs Service Operation
• ITIL KPIs Continual Service Improvement

ITIL KPIs (ITIL Processes)

• KPIs Availability Management
• KPIs Business Relationship Management
• KPIs Capacity Management
• KPIs Change Management
• KPIs Service Asset and Configuration Management
• KPIs CSI Initiatives
• KPIs Financial Management for IT Services
• KPIs IT Security Management
• KPIs IT Service Continuity Management
• KPIs Problem Management
• KPIs Process Evaluation
• KPIs ITIL Project Management - Transition Planning and Support
• KPIs Release and Deployment Management
• KPIs Service Desk and Incident Management
• KPIs Service Review
• KPIs Service Level Management
• KPIs Service Portfolio Management
• KPIs Service Validation and Testing
• KPIs Supplier Management

What is ITIL?

Familiarise Yourself with ITIL

• History of ITIL
• Basic Ideas behind ITIL
• ITIL Process Chains

Project Management

Project Management - Templates, Checklists and Tips

Checklists

• Project Management Checklist - Preparation of a Meeting
• Project Management Checklist - Organizing a Meeting
• Project Management Checklist - Tips for Chairing a Meeting
• Project Management Checklist - Leadership techniques in a project
• Project Management Checklist - Competencies of the team members
• Project Management Checklist - Competencies of the project manager
• Project Management Checklist - Defining the Project Goal
• Project Management Checklist - Project Organization

Templates

• Project Management Template - Agenda Project Meeting
• Project Management Template - Project Meeting Minutes