ITIL Glossary/ ITIL Terms A

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

1 ... 9
A B C D E F G H I J K L M
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ITIL Terms starting with A


For quick access, all ITIL terms and definitions starting with "A" are listed below.

Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

 

Definitions

Acceptance Test

Access Management

Access Manager

Access Rights

  • A set of data defining what services a user is allowed to access.
  • This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
  • → ITIL processes, ITIL Service Operation > Access Management

Application Development

Application Developer

Application Framework

  • Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
  • For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
  • Application Frameworks define classes of applications, typically with common non-functional requirements.
  • → ITIL processes, ITIL Service Design > Architecture Management

Application Management

Application Manager

  • The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
  • In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
  • → Roles within ITIL V2: Roles outside of IT Service Management

Applications Analyst

Architecture Management

Availability Design Guidelines

  • The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
  • → ITIL processes, ITIL Service Design > Availability Management

Availability Guidelines for the Service Desk

Availability Improvement Plan

Availability/ ITSCM/ Security Testing Schedule

Availability Management

Availability Management Information System

Availability Manager

Availability Monitoring

Availability Plan

Availability Report

Availability Test

 

→ ITIL terms starting with "A"
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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.