ITIL Glossary/ ITIL Terms A

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ITIL Glossary
ITIL Glossary:

All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

 

ITIL Terms beginning with A


Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

 

Definitions

Acceptance Test

Access Management

Access Manager

Access Rights

  • A set of data defining what services a user is allowed to access.
  • This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
  • → ITIL processes, ITIL Service Operation > Access Management

Application Development

Application Developer

Application Framework

  • Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
  • For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
  • Application Frameworks define classes of applications, typically with common non-functional requirements.
  • → ITIL processes, ITIL Service Design > Architecture Management

Application Management

Application Manager

  • The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
  • In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
  • → Roles within ITIL V2: Roles outside of IT Service Management

Applications Analyst

Architecture Management

Availability Design Guidelines

  • The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
  • → ITIL processes, ITIL Service Design > Availability Management

Availability Guidelines for the Service Desk

Availability Improvement Plan

Availability/ ITSCM/ Security Testing Schedule

Availability Management

Availability Management Information System

Availability Manager

Availability Monitoring

Availability Plan

Availability Report

Availability Test

 

→ ITIL terms starting with "A"
→ Look up all ITIL terms

 


Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.