ITIL Glossary/ ITIL Terms E

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

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ITIL Terms starting with E


For quick access, all ITIL terms and definitions starting with "E" are listed below.

Please click on one of the terms to see its definition.

 

 

Definitions

Emergency Change

Emergency Change Advisory Board (ECAB)

Emergency Committee (EC)

Emergency Plan

Enterprise Architect

  • → Roles within ITIL, Enterprise Architect
  • The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
  • Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.

Enterprise Architecture (EA)

  • An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
  • In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
  • → ITIL processes, ITIL Service Design > Architecture Management

Enterprise Policies and Regulations

Event Categorization Scheme

  • The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
  • Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Filtering and Correlation Rules

  • Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
  • Filtering and Correlation Rules are typically used by Event Monitoring systems.
  • Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Management

Event Manager

Event Monitoring

Event Record

  • A record describing a change of state which has significance for the management of a Configuration Item or service.
  • The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
  • Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Review

  • → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure

Event Trends and Patterns

  • Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
  • → ITIL processes, ITIL Service Operation > Event Management

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.