ITIL Glossary/ ITIL Terms E

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ITIL Glossary
ITIL Glossary:

All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

 

ITIL Terms beginning with E


Please click on one of the terms to see its definition.

 

 

Definitions

Emergency Change

Emergency Change Advisory Board (ECAB)

Emergency Committee (EC)

Emergency Plan

Enterprise Architect

  • → Roles within ITIL, Enterprise Architect
  • The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
  • Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.

Enterprise Architecture (EA)

  • An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
  • In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
  • → ITIL processes, ITIL Service Design > Architecture Management

Enterprise Policies and Regulations

Event Categorization Scheme

  • The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
  • Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Filtering and Correlation Rules

  • Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
  • Filtering and Correlation Rules are typically used by Event Monitoring systems.
  • Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Management

Event Manager

Event Monitoring

Event Record

  • A record describing a change of state which has significance for the management of a Configuration Item or service.
  • The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
  • Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
  • → ITIL processes, ITIL Service Operation > Event Management

Event Review

  • → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure

Event Trends and Patterns

  • Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
  • → ITIL processes, ITIL Service Operation > Event Management

 

→ ITIL terms starting with "E"
→ Look up all ITIL terms

 


Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.