ITIL Glossary/ ITIL Terms E
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All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with E
Please click on one of the terms to see its definition.
- Emergency Change
- Emergency Change Advisory Board (ECAB)
- Emergency Committee (EC)
- Emergency Plan
- Enterprise Architect
- Enterprise Architecture (EA)
- Enterprise Policies and Regulations
- Event Categorization Scheme
- Event Filtering and Correlation Rules
- Event Management
- Event Manager
- Event Monitoring
- Event Record
- Event Review
- Event Trends and Patterns
Definitions
Emergency Change
- A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch.
- → ITIL processes, ITIL Service Transition > Change Management
Emergency Change Advisory Board (ECAB)
- → Roles within ITIL, Emergency Change Advisory Board (ECAB)
- A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
- Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.
Emergency Committee (EC)
- → Roles within ITIL,
- ITIL V2: Emergency Committee (EC)
- ITIL V3: Emergency Change Advisory Board (ECAB)
Emergency Plan
Enterprise Architect
- → Roles within ITIL, Enterprise Architect
- The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
- Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.
Enterprise Architecture (EA)
- An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
- In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
- → ITIL processes, ITIL Service Design > Architecture Management
Enterprise Policies and Regulations
- A set of binding enterprise policies and regulations which are an important input for the Compliance Management process.
- → ITIL processes, ITIL Service Design > Compliance Management
Event Categorization Scheme
- The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
- Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
- → ITIL processes, ITIL Service Operation > Event Management
Event Filtering and Correlation Rules
- Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
- Filtering and Correlation Rules are typically used by Event Monitoring systems.
- Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
- → ITIL processes, ITIL Service Operation > Event Management
Event Management
- → ITIL processes, ITIL Service Operation > Event Management
Event Manager
- → Roles within ITIL, see IT Operations Manager
Event Monitoring
- → ITIL sub-prozess, Maintenance of Event Monitoring Mechanisms and Rules
Event Record
- A record describing a change of state which has significance for the management of a Configuration Item or service.
- The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
- Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
- → ITIL processes, ITIL Service Operation > Event Management
Event Review
- → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure
Event Trends and Patterns
- Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
- → ITIL processes, ITIL Service Operation > Event Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with E
