ITIL Glossary/ ITIL Terms B

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

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ITIL Terms starting with B


For quick access, all ITIL terms and definitions starting with "B" are listed below.

Please click on one of the terms to see its definition.

 

 

Definitions

Baseline

  • An ITSM can be used as a starting point to measure the effectiveness of a Service Improvement Plan
  • A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
  • A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.

Budget Allocation

Budget Request

Business Capacity Management

Business Continuity Strategy

Business Impact and Risk Analysis

  • Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management.
  • Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
  • → ITIL processes, ITIL Service Design > Risk Management

Business Planning Information

  • Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services.
  • This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes.
  • This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
  • → ITIL processes, ITIL Service Strategy > Strategy Management for IT Services

Business Relationship Management

Business Relationship Manager

  • → Roles within ITIL, Business Relationship Manager
  • The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
  • The Business Relationship Manager works closely with the Service Level Manager.
  • The Business Relationship Manager has been introduced as a new role in ITIL 2011.

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.