ITIL Glossary/ ITIL Terms P

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ITIL Glossary
ITIL Glossary:

All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9



ITIL Terms beginning with P

Please click on one of the terms to see its definition or skip list and proceed to "Definitions".




Pattern of Business Activity (PBA)

  • Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
  • PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
  • → ITIL processes, ITIL Service Strategy > Demand Management


Post Implementation Review (PIR)

Pro-Active User Information

  • A notification to users of existing or imminent service failures even if the users are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
  • → ITIL processes, ITIL Service Operation > Incident Management


Problem Categorization

Problem Closure

Problem Identification

Problem Management

Problem Management Report

Problem Manager

Problem Priority

Problem Record

Problem Report

Process and Asset Valuation

Process Architect

Process Architecture

  • An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
  • The Process Architecture is part the Enterprise Architecture.
  • → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Area

  • Process Area is a CMMI® [2] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
  • In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.

Process Assessment Guideline

Process Audit

Process Benchmarking

Process Design

Process Evaluation

Process Evaluation Program

  • The purpose of the Process Evaluation Program is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
  • → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation Report

Process Maturity Assessment

Process Metric (KPI)

Process Owner

Project Charter

Project Control

Project Coordination

Projected Service Availability (PSA)

Projected Service Outage (PSO)

Project History Log

Project Management (Transition Planning and Support)

Project Manager

Project Plan (Service Transition Plan)

Project Portfolio Status Report

Purchase Order

Purchase Request

  • A request to purchase a service or a product from an external supplier, issued for example from Release Management during Service Build.
  • Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
  • → ITIL processes, ITIL Service Design > Supplier Management


→ ITIL terms starting with "P"
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[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

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