ITIL Glossary/ ITIL Terms D

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with D

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Please click on one of the terms to see its definition.

 

• Data for Project Plan Update
• Definition of Improvement Initiatives
• Definitive Media Library (DML)
• Definitive Software Library (DSL)
• Demand Management
• Demand Manager
• Design Coordination
• Desired Service Outcomes
• Development/ Installation QA Documentation
• Development Work Order
• Disaster Practice
• Disaster Recovery Invocation Guideline

 

Definitions

Data for Project Plan Update

• Actual data related to project progress and resource consumption.
• This information is sent from Release Management to Project Management as input for Project Control and Reporting.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Definition of Improvement Initiatives

• → ITIL processes, ITIL Continual Service Improvement (CSI) > Definition of Improvement Initiatives

Definitive Media Library (DML)

• The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected.
• The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.
• → ITIL processes, ITIL Service Transition > Service Asset and Configuration Management

Definitive Software Library (DSL)

• One or more locations in which the definitive and approved versions of all software Configuration Items are securely stored.
• The DSL may also contain associated CIs such as licenses and documentation.
• The DSL is a single logical storage area even if there are multiple locations.
• All software in the DSL is under the control of Change and Release Management and is recorded in the CMDB.
• Only software from the DSL is acceptable for use in a Release.
• → Definitive Media Library (DML) - ITIL V3
• → ITIL processes, Configuration Management - ITIL V2

Demand Management

• → ITIL processes, ITIL Service Strategy > Demand Management

Demand Manager

• → Roles within ITIL, Demand Manager
• The role Demand Manager has been introduced in ITIL 2011 to perform the activities in the Demand Management process.
• The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services.
• The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.

Design Coordination

• → ITIL processes, ITIL Service Design > Design Coordination

Desired Service Outcomes

• The desired outcomes of a service, stated in the language of the customer.
• Based on this information, more detailed documents are created to specify the requirements in the service provider's language.
• → ITIL processes, ITIL Service Strategy > Business Relationship Management

Development/ Installation QA Documentation

• A documentation of tests and quality assurance measures applied during the development or installation of applications, systems and other infrastructure components (e.g. component tests, code walk-throughs, ...).
• A complete Development/ Installation QA Documentation testifies that the required QA measures were applied prior to handing a Release component over to Release Management.
• → ITIL processes, ITIL Service Transition > Service Validation and Testing

Development Work Order

• A Work Order for the development or customization of an application or system, typically issued from Release Management.
• → ITIL processes, ITIL Service Transition > Release and Deployment Management

Disaster Practice

• → Checklist Protocol Disaster Practice

Disaster Recovery Invocation Guideline

• A document produced by IT Service Continuity Management with detailed instructions on when and how to invoke the procedure for fighting a disaster.
• Most importantly, the guideline defines the first steps to be taken by 1st Level Support after learning that a (suspected) disaster has occurred.
• → ITIL processes, ITIL Service Design > IT Service Continuity Management

 

→ ITIL terms starting with "D"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with D