From IT Process Wiki
Jump to: navigation, search

share this page on LinkedInshare this page on Twittershare this page
diese Seite in Deutschesta página en españolDE - ES - ITIL Checklists - ITIL Templates


This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. The ITIL templates can also serve as guidelines which are helpful during process execution.

There are now 102 officially licensed checklists contained in our ITIL-compliant Reference Process Model, and we make the most sought-after ITIL templates available for you in our ITIL Wiki.

During the process of updating the ITIL Process Map to ITIL V3 2011 Edition, we also aligned our set of free ITIL templates and checklists to ITIL 2011. At the same time we took the opportunity to revise and enhance the ITIL document templates, taking into account customer feedback on the V3 versions.


ITIL 2011 Templates

The following ITIL 2011 templates were submitted to an official review by APM Group; they are thus officially ITIL® licensed.

ITIL Service Strategy Templates

ITIL Service Design Templates

ITIL Service Transition Templates

ITIL Service Operation Templates

ITIL CSI Templates


Most popular ITIL Templates

These are the most sought-after, officially licensed ITIL 2011 templates and checklists:

Incident Record Template

An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.

The Incident Record template explains the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.

→ Go to template ...

Service Portfolio Template

Are you looking for a Service Portfolio template? Our checklist will help you to get started:

The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services. This template lists the tyypical items the Service Portfolio should include:

→ Details: Service Portfolio ...

Request for Change (RFC)

A Request for Change is formal request for the implementation of a Change. An RFC, specifying the details of a proposed Change, must be submitted to Change Management for every non-standard Change. The RFC template explains what information is typically contained in an RFC.

→ ITIL RFC template: ...

Checklist CMS/ CMDB

The CMS/ CMDB template explains the concept of the Configuration Model. It highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).

→ Checklist CSM/ CMDB: ...


Templates per ITIL Process

If you are looking for a set of free ITIL templates, here a basic collection of templates and checklists from our ITIL Process Map:

Incident Management / Service Desk

Problem Management

Change Management

Release Management

Configuration Management

Design Coordination

Service Level Management

Capacity Management

Availability Management

IT Service Continuity Management

Supplier Management

Financial Management

Service Portfolio Management

Service Review

Definition of CSI Initiatives



Infographic: ITIL document templates and ITIL checklists.

Infographic "ITIL Templates": Click to view the full infographic (608 x 1774 px).



Trademarks: [1] ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.

Is based on: ITIL checklists and document templates from the ITIL Process Map

By:  Stefan Kempter , IT Process Maps.