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The ITIL templates (ITIL document templates) provided here can be used as checklists for the various documents and records created as outputs from the ITIL processes.

Our ITIL-compliant reference process model contains 102 officially licensed checklists, and the most popular ITIL templates are available for download here in our ITIL Wiki.

ITIL Templates

The ITIL templates provided here were submitted to an official review by AXELOS; they are thus officially ITIL® licensed.

ITIL Service Strategy Templates

ITIL Service Design Templates

ITIL Service Transition Templates

ITIL Service Operation Templates

ITIL CSI Templates

Most popular ITIL Templates

These are the most popular, officially licensed ITIL templates and checklists:

Incident Record Template

An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.

The Incident Record template explains the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.

→ Go to template ...

Service Portfolio Template

Are you looking for a Service Portfolio template? Our checklist will help you to get started:

The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services. This template lists the tyypical items the Service Portfolio should include:

→ Details: Service Portfolio ...

Request for Change (RFC)

A Request for Change is formal request for the implementation of a Change. An RFC, specifying the details of a proposed Change, must be submitted to Change Management for every non-standard Change. The RFC template explains what information is typically contained in an RFC.

→ ITIL RFC template: ...

Checklist CMS/ CMDB

The CMS/ CMDB template explains the concept of the Configuration Model. It highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).

→ Checklist CSM/ CMDB: ...

Templates per ITIL Process

If you are looking for a set of free ITIL templates, here's a basic collection of templates and checklists from our ITIL Process Map:

Incident Management / Service Desk

Problem Management

Change Management

Release Management

Configuration Management

Design Coordination

Service Level Management

Capacity Management

Availability Management

IT Service Continuity Management

Supplier Management

Financial Management

Service Portfolio Management

Service Review

Definition of CSI Initiatives



Click to view the full 'ITIL Templates' infographic (608 x 1774 px).



Trademarks: [1] ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.

Is based on: ITIL checklists and document templates from the ITIL Process Map

By:  Stefan Kempter , IT Process Maps.

ITIL Templates  › Most popular ITIL Templates  › Templates per ITIL Process