Checklist Service Catalogue

From IT Process Wiki

Checklist Service Catalogue - Template Service Catalogue


→ see also: Checklist Service Portfolio according to ITIL V3 2011

ITIL Process: ITIL V2 Service Delivery - Service Level Management - ITIL V2 - Service Catalogue Management - ITIL V3

Checklist Category: ITIL Templates - Service Level Management

Source: Checklist "Service Catalogue" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3


The Service Catalogue contains summarizing information about existing or planned external IT Services:

  • Index of IT Services
    • Name
    • Client
    • Current status (e.g. "In planning", "In implementation", "Active", "Outphased")
  • For each IT Service:
    • Name
    • Description
    • Client(s)
    • Internal Service components on which the external Service is based
    • Relationship to other IT Services
    • Time schedule
      • Planned Service start
      • Next planned change
      • Planned completion
    • Reference to further documents
      • SLR
      • Service Specification Sheet
      • SLA


By:  Stefan Kempter , IT Process Maps.