ITIL Glossary

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ITIL Glossary A-Z


ITIL Glossar
ITIL Glossary
Terms and definitions related to ITIL® and ITSM (IT Service Management)

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links. [2]

 

ITIL Glossary Terms

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish.

 

All ITIL Terms

Please click on one of the terms to see its definition:

 

1-9

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A

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B

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C

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D

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E

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F

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I

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K

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M

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N

 

O

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P

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R

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S

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T

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U

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W

 


Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.