ITIL Glossary

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ITIL Glossary A-Z


ITIL Glossar
ITIL Glossary
Terms and definitions related to ITIL® and ITSM (IT Service Management)

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links. [2]

 

ITIL Glossary Terms

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish.

 

All ITIL Terms

Please click on one of the terms to see its definition:

 

1-9

A

B

C

D

E

F

I

K

M

N

 

O

P

R

S

T

U

W

 


Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: All Terms A-Z