ITIL Glossary

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ITIL Glossary A-Z


ITIL Glossar
ITIL Glossary
All terms and definitions related to the IT Infrastructure Library ITIL® (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management) in alphabetical order.[1]

Names of processes, roles and ITIL inputs/ outputs that are specific to a particular version of ITIL are labeled accordingly (e.g. glossary terms introduced with ITIL 2011).

You are able to navigate the ITIL glossary:

Related contents of this ITIL Wiki, like ITIL process definitions and role descriptions can be reached via links. [2]

 

ITIL Glossary Terms

Look up all terms or browse alphabetically:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish.

 

All ITIL Terms

For quick access, all ITIL terms and definitions "A-Z" are listed below.

Please click on one of the terms to see its definition:

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.