ITIL Glossary/ ITIL Terms U

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

 

ITIL Terms starting with U


For quick access, all ITIL terms and definitions starting with "U" are listed below.

Please click on one of the terms to see its definition.

 

 

Definitions

UC

Underpinning Contract (UC)

Underpinning Information Security Policy

  • Underpinning Information Security Policies are specific policies complementing the main Information Security Policy by setting binding rules for the use of systems and information as well as for the use and delivery of services, with the aim of improving information security.
  • → ITIL processes, ITIL Service Design > Information Security Management

User

  • → Roles within ITIL, Service User
  • A person who uses one or several IT services on a day-to-day basis. Service Users are distinct from Customers, as some Customers do not use IT services directly.

User Escalation

  • Escalation regarding the processing of an Incident or Service Request, initiated by a user experiencing delays or a failure to restore their services.
  • → ITIL processes, ITIL Service Operation > Incident Management

User FAQs

User Identity Record

User Identity Request

User Manual

User Role

  • A role as part of a catalogue or hierarchy of all the roles (types of users) in the organization.
  • Access rights are based on the roles that individual users have as part of an organization.
  • → ITIL processes, ITIL Service Operation > Access Management

User Role Access Profile

  • A set of data defining the level of access to a service or group of services for a certain type of user ("User Role").
  • User Role Access Profiles help to protect the confidentiality, integrity and availability of assets by defining what information computer users can utilize, the programs that they can run, and the modifications that they can make.
  • → ITIL processes, ITIL Service Operation > Access Management

User Role Requirements

  • Requirements from the business side for the catalogue or hierarchy of user roles (types of users) in the organization.
  • Access rights are based on the roles that individual users have as part of an organization.
  • → ITIL processes, ITIL Service Operation > Access Management

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.