ITIL Glossary/ ITIL Terms T

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ITIL Glossary
ITIL Glossary:

All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

 

ITIL Terms beginning with T


Please click on one of the terms to see its definition.

 

 

Definitions

Technical/ Administration Manual

Technical Analyst

  • → Roles within ITIL, Technical Analyst
  • The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.
  • There is typically one Technical Analyst or team of analysts for every key technology area.
  • This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.
  • It is also responsible for developing the skills required to operate the IT infrastructure.

Technical Management

Test and QS Manager

  • As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.
  • This role is therefore always used when applications or infrastructure components must be subjected to testing.
  • → Roles within ITIL V2: Roles outside of IT Service Management

Test Manager

  • → Roles within ITIL, Test Manager
  • The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

Test Model

  • A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the Project Plan.
  • Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.
  • → ITIL processes, ITIL Service Transition > Service Validation and Testing

Test Report

Transition Planning and Support

 

→ ITIL terms starting with "T"
→ Look up all ITIL terms

 


Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.