ITIL Glossary/ ITIL Terms R

Recovery Plans are created mainly by Availability and IT Service Continuity Management.
The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.
→ ITIL processes,
- ITIL Service Design > Availability Management
- ITIL Service Design > IT Service Continuity Management

Release

A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of Release Units.

Release and Deployment Management

→ ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Build

→ ITIL sub-process, Release Build

Release Component

→ ITIL sub-process, Release Component Acquisition

Release Deployment

→ ITIL sub-process, Release Deployment

Release Management

→ ITIL processes,
- ITIL V3: ITIL Service Transition > Release and Deployment Management
- ITIL V2: Release Management

Release Manager

→ Roles within ITIL, Release Manager

Release Package

→ Release

Release Plan

A Document that embraces all Releases in line for rollout and their planned implementation dates.
A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
→ Checklist Release Plan
→ ITIL processes, Release Management - ITIL V2

Release Planning

→ ITIL sub-process, Release Planning

Release Policy

A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
→ ITIL Checklist Release Policy
→ ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Record

Release Record contains all details of a Release, documenting the history of the Release from the first planning stages to closure.
→ ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Unit

A Release Unit is a set of new, changed and/or unchanged Configuration Items, which are tested and introduced into the live environment together to implement one or several approved Changes.

Request Categorization

→ ITIL sub-process, Request Logging and Categorization

Request for Access Rights

A request to grant, change or revoke the right to use a particular service or access certain assets.

Request for Change (RFC)

A formal request for a Change to be implemented.
An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
The term RFC is often misused to mean a Change Record, or the Change in itself.
→ ITIL Checklist Checklist Request for Change - RFC
→ ITIL processes, ITIL Service Transition > Change Management

Request for Service

A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
→ ITIL processes, ITIL Service Operation > Request Fulfilment

Request Fulfilment

→ ITIL processes, ITIL Service Operation > Request Fulfilment

Required Modifications to Service Catalogue

A request from a Service Management process to change the Service Catalogue.
This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
→ ITIL processes, ITIL Service Design > Service Catalogue Management

Required Modifications to UCs

A request from a Service Management process to change an Underpinning Contract.
This request is most often sent from Service Level Management to Supplier Management if a new service requires a new or modified external Supporting Service.

RFC

→ Request for Change

RFC Assessment Guideline

A guideline describing the aspects to be considered when assessing a proposed change.
→ ITIL processes, ITIL Service Transition > Change Management

RFC Template

A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
→ ITIL processes, ITIL Service Transition > Change Management

Risk Analysis

→ ITIL sub-process, Business Impact and Risk Analysis

Risk Management

→ ITIL processes, ITIL Service Design > Risk Management

Risk Management Policy

The Risk Management Policy describes and communicates the organization’s approach to managing risk.
Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
→ ITIL processes, ITIL Service Design > Risk Management

Risk Manager

→ Roles within ITIL, Risk Manager

Risk Monitoring

→ ITIL sub-process, Risk Monitoring

Risk Register

The Risk Register is a tool used by the Risk Management process to keep an overview of identified risks and corresponding counter measures.
The Risk Register is sometimes referred to as the Risk Log.
→ ITIL processes, ITIL Service Design > Risk Management

Roles

ITIL V3: → ITIL Roles
ITIL V2: → Roles in previous ITIL versions

Root cause

The underlying or original cause of an Incident or Problem.

→ ITIL terms starting with "R"

→ Look up all ITIL terms

Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By: Stefan Kempter and Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with R

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