ITIL Glossary/ ITIL Terms R

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ITIL Glossary
ITIL Glossary:

All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management) in alphabetical order.[1]

Look up all terms or browse alphabetically:

1 ... 9



ITIL Terms starting with R

For quick access, all ITIL terms and definitions starting with "R" are listed below.

Please click on one of the terms to see its definition or skip list and proceed to "Definitions".




Recovery Plan


  • A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of Release Units.

Release and Deployment Management

Release Build

Release Component

Release Deployment

Release Management

Release Manager

Release Package

Release Plan

  • A Document that embraces all Releases in line for rollout and their planned implementation dates.
  • A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
  • Checklist Release Plan
  • → ITIL processes, Release Management - ITIL V2

Release Planning

Release Policy

Release Record

Release Unit

  • A Release Unit is a set of new, changed and/or unchanged Configuration Items, which are tested and introduced into the live environment together to implement one or several approved Changes.

Request Categorization

Request for Access Rights

  • A request to grant, change or revoke the right to use a particular service or access certain assets.

Request for Change (RFC)

Request for Service

  • A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
  • The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
  • → ITIL processes, ITIL Service Operation > Request Fulfilment

Request Fulfilment

Required Modifications to Service Catalogue

Required Modifications to UCs


RFC Assessment Guideline

RFC Template

  • A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
  • → ITIL processes, ITIL Service Transition > Change Management

Risk Analysis

Risk Management

Risk Management Policy

  • The Risk Management Policy describes and communicates the organization’s approach to managing risk.
  • Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
  • The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
  • → ITIL processes, ITIL Service Design > Risk Management

Risk Manager

Risk Monitoring

Risk Register

  • The Risk Register is a tool used by the Risk Management process to keep an overview of identified risks and corresponding counter measures.
  • The Risk Register is sometimes referred to as the Risk Log.
  • → ITIL processes, ITIL Service Design > Risk Management



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[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.