ITIL Glossary/ ITIL Terms K
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical indes:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with K
Please click on one of the terms to see its definition.
- Key Performance Indicator (KPI)
- Knowledge Management
- Knowledge Manager
- Known Error
- Known Error Database
- KPI Target Value
Definitions
Key Performance Indicator (KPI)
- A Metric that is used to help manage a process, service or activity.
- Many Metrics may be measured, but only the most important of these are defined as KPIs and used to actively manage and report on the process, service or activity.
- KPIs should be selected to ensure that efficiency, effectiveness, and cost effectiveness are all managed.
Knowledge Management
- → ITIL processes, ITIL Service Transition > Knowledge Management
Knowledge Manager
- → Roles within ITIL, Knowledge Manager
- The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
- His primary goal is to improve efficiency by reducing the need to rediscover knowledge.
Known Error
- A Known Error is a problem that has a documented root cause and a Workaround.
- Known Errors are managed throughout their lifecycle by the Problem Management process.
- The details of each Known Error are recorded in a Known Error Record stored in the Known Error Database (KEDB).
- As a rule, Known Errors are identified by Problem Management, but Known Errors may also be suggested by other Service Management disciplines, e.g. Incident Management, or by suppliers.
- → ITIL processes, ITIL Service Operation > Problem Management
Known Error Database
- The Known Error Database (KEDB) is created by Problem Management and used by Incident and Problem Management to manage all Known Error Records.
- → ITIL processes, ITIL Service Operation > Problem Management
KPI Target Value
- The to-be value of a Key Performance Indicator (KPI).
- It is the responsibility of the Process Owners to manage and optimize processes so that KPI targets are achieved.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with K
