ITIL Glossary/ ITIL Terms I

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

1 ... 9
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ITIL Terms starting with I


For quick access, all ITIL terms and definitions starting with "I" are listed below.

Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

 

Definitions

Improvement Initiative

Incident

Incident Categorization

Incident Closure

Incident Escalation Rules

Incident Management

Incident Management Report

  • A series of reports produced by the Incident Manager for various target groups (IT Management, Service Level Management, other Service Management processes, or Incident Management itself).
  • Depending on the target group, the Report will focus upon process quality, volume of enquiries, service quality, itemization of Incidents by category, ...
  • → ITIL processes, ITIL Service Operation > Incident Management

Incident Manager

Incident Model

  • An Incident Model contains the pre-defined steps that should be taken for dealing with a particular type of Incident.
  • This is a way to ensure that routinely occurring Incidents are handled efficiently and effectively.
  • → ITIL processes, ITIL Service Operation > Incident Management

Incident Monitoring

Incident Prioritization Guideline

  • The Incident Prioritization Guideline describes the rules for assigning priorities to Incidents, including the definition of what constitutes a Major Incident.
  • Since Incident Management escalation rules are usually based on priorities, assigning the correct priority to an Incident is essential for triggering appropriate escalations.
  • ITIL Checklist Incident Prioritization Guideline
  • → ITIL processes, ITIL Service Operation > Incident Management

Incident Record

  • A set of data with all details of an Incident, documenting the history of the Incident from registration to closure.
  • An Incident is defined as an unplanned interruption or reduction in quality of an IT service.
  • Every event that could potentially impair an IT service in the future is also an Incident (e.g. the failure of one hard-drive of a set of mirrored drives).
  • ITIL Checklist Incident Record
  • → ITIL processes, ITIL Service Operation > Incident Management

Incident Report

Incident Resolution

Incident Status Information

  • A message containing the present status of an Incident sent to a user who earlier reported a service interruption.
  • Status information is typically provided to users at various points during an Incident's lifecycle.
  • → ITIL processes, ITIL Service Operation > Incident Management

Index of Disaster-Relevant Information

Indirect Cost Allocation Table

  • A table used to allocate indirect costs that are shared among multiple services, defining the rules how those costs are spread among the services.
  • → ITIL processes, ITIL Service Strategy > Financial Management

Information Security Management

Information Security Manager

Information Security Policy

  • The Information Security Management Policy describes and communicates the organization's approach to managing information security.
  • It includes references to more specific Underpinning Information Security Policies which, for example, set binding rules for the use of systems and information.
  • → ITIL processes, ITIL Service Design > Information Security Management

Information Security Report

Installation Work Order

Invoice

IT Budget

ITC Infrastructure Manager

  • The ITC Infrastructure Manager is responsible for the provision and operation of certain infrastructure components.
  • He is mainly Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the Infrastructure and supports project activities pertaining to changes in the infrastructure.
  • → Roles within ITIL V2: Roles outside of IT Service Management

IT Facilities Management

IT Operations Control

IT Operations Management

IT Operations Manager

IT Operator

ITSCM

ITSCM Review

ITSCM Risk Analysis

ITSCM Test

IT Service Continuity Management

IT Service Continuity Manager

IT Service Continuity Plan

  • A plan containing the steps required to recover one or more IT Services in the event of a desaster.
  • The plan also defines the basic conditions under which it applies, as well as communication mechanisms.
  • The IT Service Continuity Plan should be part of a desaster plan for the whole business.
  • → ITIL processes, IT Service Continuity Management - ITIL V2

IT Service Continuity Report

IT Service Continuity Plan

IT Service Continuity Plans underpin the ITSCM Strategy, describing how continuity is ensured for specific disaster events and services.

IT Service Continuity Strategy

  • The IT Service Continuity Strategy contains an outline of the approach to ensure the continuity of vital services in the case of disaster events.
  • It includes a list of Vital Business Functions and applied risk reduction or recovery options.
  • The IT Service Continuity Strategy should be based on a Business Continuity Strategy.
  • The ITSCM Strategy is underpinned by more detailed ITSCM Plans, describing how continuity is ensured for specific disaster events and services.
  • → ITIL processes, ITIL Service Design > IT Service Continuity Management

IT Service Management

IT Steering Group (ISG)

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.