IT Operations Management

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The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

 

Part of: Service Operation, ITIL 2007

Process Owner: IT Operations Manager

 

IT Operations Management

Process Description

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.

Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

 

No sub-processes are specified for IT Operations Management.

 

Remark: IT Operations Management is covered within IT Operations Control in ITIL 2011.

 

ITIL Roles

IT Operations Manager - Process Owner
An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.