ITIL Glossary/ ITIL Terms M

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ITIL Glossary V3 2011
ITIL Glossary:

All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

1 ... 9
A B C D E F G H I J K L M
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ITIL Terms starting with M


For quick access, all ITIL terms and definitions starting with "M" are listed below.

Please click on one of the terms to see its definition.

 

 

Definitions

Maintenance Plan/ SOP

Major Incident

Major Incident Review

  • A Major Incident Review takes place after a Major Incident has occurred.
  • The review documents the Incident's underlying causes (if known) and the complete resolution history, and identifies opportunities for improving the handling of future Major Incidents.
  • → ITIL processes, ITIL Service Operation > Incident Management

Major Incident Team

  • → Roles within ITIL, Major Incident Team
  • A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident.

Major Problem Review

Minor Change

Monitoring of CSI Initiatives

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.