ITIL Glossary/ ITIL Terms M
|ITIL Glossary Terms|
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.
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ITIL Terms beginning with M
Please click on one of the terms to see its definition.
- Maintenance Plan/ SOP
- Major Incident Review
- Major Incident Team
- Major Problem Review
- Minor Change
- Monitoring of CSI Initiatives
Maintenance Plan/ SOP
- A plan produced by Availability Management to define frequency and scope of preventative maintenance for service-critical applications and infrastructure components under control of Availability Management.
- Maintenance Plans are sometimes known as Standard Operating Procedures.
- → ITIL processes, ITIL Service Design > Availability Management
- Major Incidents cause serious interruptions of business activities and must be solved with greater urgency.
- → Checklist Incident Priority: Major Incidents
Major Incident Review
- A Major Incident Review takes place after a Major Incident has occurred.
- The review documents the Incident's underlying causes (if known) and the complete resolution history, and identifies opportunities for improving the handling of future Major Incidents.
- → ITIL processes, ITIL Service Operation > Incident Management
Major Incident Team
- → Roles within ITIL, Major Incident Team
- A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident.
Major Problem Review
- → ITIL sub-process, Major Problem Review
- → ITIL sub-process, Minor Change Deployment
Monitoring of CSI Initiatives
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Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.