ITIL Technical Management

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ITIL Technical Management


Objective: Technical Management provides technical expertise and support for the management of the IT infrastructure. This ITIL process plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.

Part of: Service Operation

Process Owner: Technical Analyst

 

Process Description

Technical Management is treated in ITIL as a "function". It plays an important role in the management of the IT infrastructure.

Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map which contains the Technical Management activities not covered in any other ITIL process.

Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

The process overview of ITIL Technical Management is showing the most important interfaces (see Fig. 1).

 

Sub-Processes

No sub-processes are specified for ITIL Technical Management.

 

Roles | Responsibilities

Technical Analyst - Process Owner

  • The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.

 

Responsibility Matrix: ITIL Technical Management
ITIL Role / Sub-Process Technical Analyst
Technical Management
(no sub-processes specified)
A[1]R[2]

 

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.

 

Notes

By:  Stefan Kempter , IT Process Maps.