KPIs IT Security Management

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ITIL KPI's Information Security Management

ITIL Process: ITIL 2011 Service Design - Information Security Management

Source: Key Performance Indicators for ITIL Security Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators



Key Performance Indicator (KPI) Definition
Number of implemented Preventive Measures
  • Number of preventive security measures which were implemented in response to identified security threats
Implementation Duration
  • Duration from the identification of a security threat to the implementation of a suitable counter measure
Number of major Security Incidents
  • Number of identified security incidents, classified by severity category
Number of Security-related Service Downtimes
  • Number of security incidents causing service interruption or reduced availability
Number of Security Tests
  • Number of security tests and trainings carried out
Number of identified Shortcomings during Security Tests
  • Number of identified shortcomings in security mechanisms which were identified during tests