KPIs CSI Initiatives

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KPI's ITIL Service Review

Key Performance Indicators for the ITIL process "Definition of CSI Initiatives" from the ITIL Process Map.

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KPIs CSI Initiatives
Key Performance Indicator (KPI) Definition
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period