KPIs CSI Initiatives

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KPI's ITIL Service Review

ITIL Process: ITIL 2011 CSI - Continual Service Improvement - Definition of CSI Initiatives

Source: Key Performance Indicators for ITIL "Definition of CSI Initiatives" from the ITIL Process Map



Key Performance Indicator (KPI) Definition
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period


→ back to: ITIL Key Performance Indicators