ITIL KPIs Service Strategy
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Key Performance Indicators (KPIs) for the Service Strategy processes from the ITIL Process Map.
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ITIL KPIs Strategy Management for IT Services and Service Portfolio Management
Key Performance Indicator (KPI) | Definition |
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Number of Planned New Services |
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Number of Unplanned New Services |
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Number of Strategic Initiatives |
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Number of new Customers |
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Number of lost Customers |
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ITIL KPIs Financial Management
Key Performance Indicator (KPI) | Definition |
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Adherence to Budgeting Process |
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Cost-/ Benefit Estimation |
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Post Implementation Review |
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Adherence to Approved Budget |
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Adherence to Project Resources |
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Proposals for Cost Optimization |
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ITIL KPIs Business Relationship Management
Key Performance Indicator (KPI) | Definition |
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Number of Customer Complaints |
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Number of accepted Customer Complaints |
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Number of Customer Satisfaction Surveys |
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Percentage of returned Questionnaires |
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Customer Satisfaction per Service |
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Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Strategy |
Languages: | English | Deutsch | español |
Author: | Andrea Kempter, IT Process Maps ![]() |