KPIs Financial Management for IT Services

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ITIL KPI's Financial Management


ITIL Process: ITIL 2011 Service Strategy - Financial Management

Source: Key Performance Indicators for ITIL Financial Management from the ITIL Process Map

 

 

Key Performance Indicator (KPI) Definition
Adherence to Budgeting Process Percent of projects using the standard IT budgeting process
Cost-/ Benefit Estimation Percent of project files containing cost-/ benefit estimates
Post Implementation Review Percent of projects where costs and benefits are verified after implementation
Adherence to Approved Budget Percent of IT expenses exceeding the approved budget
Adherence to Project Resources Percent of expenses exceeding the planned budget for a project
Proposals for Cost Optimization Number of proposals by Financial Management for the optimized use of financial resources

 

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