Dr. Andrea Kempter, Co-founder of IT Process Maps, Owner Manager
Andrea's recent work has centered on service management (enterprise service management / ESM, IT service management / ITSM) and process management, with a special focus on ITIL® and YaSM®. She is contributor to the YaSM® service management model and author of IT Process Wiki (the ITIL® Wiki) and YaSM Wiki (the Service Management Wiki).
Prior to starting IT Process Maps in 2006, Andrea worked in the fields of strategic HR management/ business process management. She also worked as Head of Business Intelligence and Geographical Data Services for the largest automobile club in Europe. Andrea started her professional career at a leading consulting firm in the sectors of energy and water management, transport and logistics, telecommunications, local government.
Andrea holds a Master's degree in geography from Leibniz University Hannover and PhD in soil sciences from the Technical University of Berlin.