KPIs Service Review

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KPI's ITIL Service Review

ITIL Process: ITIL 2011 CSI - Continual Service Improvement - Service Review

Source: Key Performance Indicators for ITIL Service Review from the ITIL Process Map

→ back to: ITIL Key Performance Indicators



Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives