KPIs Service Review

From IT Process Wiki

Key Performance Indicators for Service Review from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

**KPIs Service Review**
Key Performance Indicator (KPI)	Definition
Number of Service Reviews	Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses	Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=KPIs_Service_Review&oldid=9198"

ITIL process model: The ITIL process map is still valid for ITIL 4 ('ITIL V4').

Wiki ITIL V4 FAQs

The Wiki about the YaSM Service Management Model: Enterprise service management (ESM), IT Service Management (ITSM), Business Service Management (BSM) and ISO 20000

ITIL® Process Map & ITIL® Wiki | Join us!

YaSM® is a registered trade mark of IT Process Maps GbR. -- ITIL®, IT Infrastructure Library® and the Swirl logo™ are registered trade marks of AXELOS Limited. -- COBIT® is a registered trademark of ISACA. ISO/IEC 20000® is a registered trademark of ISO. CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University. USMBOK™ is a registered trademark of Virtual Knowledge Solutions International Incorporated (VKSII). SIAM™ is a registered trademark of EXIN. VeriSM™ is a registered trademark of IFDC. -- Microsoft®, Word™, Excel®, SharePoint® and Visio® are registered trademarks of Microsoft Corp. ARIS™ and IDS Scheer are registered trademarks of Software AG. -- Sitemap