KPIs Service Review

ITIL Process: ITIL 2011 CSI - Continual Service Improvement - Service Review

Source: Key Performance Indicators for ITIL Service Review from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Number of Service Reviews	Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses	Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives