KPIs Service Review

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KPI's ITIL Service Review


Key Performance Indicators for Service Review from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Review
Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives