KPIs ITIL Project Management - Transition Planning and Support

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KPI's ITIL Project Management - Transition Planning and Support

Key Performance Indicators for ITIL Project Management - Transition Planning and Support from the ITIL Process Map.

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KPIs ITIL Project Management - Transition Planning and Support

Key Performance Indicator (KPI)	Definition
Number of Projects	Number of major release rollouts under the control of Project Management
Percentage of Projects with Project Charters	Percentage of projects which are started with a signed Project Charter in place
Number of Changes to Project Charter	Number of changes to the Project Charter after project start
Adherence to Project Budget	Actual vs. planned consumption of financial and personnel resources
Project Delays	Actual vs. planned project completion dates