KPIs ITIL Project Management - Transition Planning and Support

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KPI's ITIL Project Management - Transition Planning and Support


ITIL Process: ITIL 2011 Service Transition - Project Management - Transition Planning and Support

Source: Key Performance Indicators for ITIL Project Management - Transition Planning and Support from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Number of Projects
  • Number of major release rollouts under the control of Project Management
Percentage of Projects with Project Charters
  • Percentage of projects which are started with a signed Project Charter in place
Number of Changes to Project Charter
  • Number of changes to the Project Charter after project start
Adherence to Project Budget
  • Actual vs. planned consumption of financial and personnel resources
Project Delays
  • Actual vs. planned project completion dates