Key Performance Indicators for IT Service Continuity Management (ITSCM) from the ITIL Process Map.
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KPIs IT Service Continuity Management
Key Performance Indicator (KPI)
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Definition
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Business Processes with Continuity Agreements
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- Percentage of business processes which are covered by explicit service continuity targets
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Gaps in Disaster Preparation
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- Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
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Implementation Duration
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- Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
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Number of Disaster Practices
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- Number of disaster practices actually carried out
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Number of identified Shortcomings during Disaster Practices
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- Number of identified shortcomings in the preparation for disaster events which are identified during practices
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