KPIs IT Service Continuity Management

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ITIL KPI's IT Service Continuity Management (ITSCM)

ITIL Process: ITIL 2011 Service Design - IT Service Continuity Management

Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map

→ back to: ITIL Key Performance Indicators



Key Performance Indicator (KPI) Definition
Business Processes with Continuity Agreements
  • Percentage of business processes which are covered by explicit service continuity targets
Gaps in Disaster Preparation
  • Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
Implementation Duration
  • Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
Number of Disaster Practices
  • Number of disaster practices actually carried out
Number of identified Shortcomings during Disaster Practices
  • Number of identified shortcomings in the preparation for disaster events which are identified during practices