KPIs Release Management

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ITIL KPI's Release Management, ITIL KPI's Deployment Management


ITIL Process: ITIL 2011 Service Transition - Release and Deployment Management

Source: Key Performance Indicators for ITIL Release and Deployment Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Number of Releases
  • Number of releases rolled out into the productive environment, grouped into Major and Minor Releases
Duration of Major Deployments
  • Average duration of major deployments from clearance until completion
Number of Release Backouts
  • Number of releases which had to be reversed
Proportion of automatic Release Distribution
  • Proportion of new releases distributed automatically