Key Performance Indicators for Release and Deployment Management from the ITIL Process Map.
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KPIs Release and Deployment Management
Key Performance Indicator (KPI)
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Definition
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Number of Releases
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- Number of releases rolled out into the productive environment, grouped into Major and Minor Releases
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Duration of Major Deployments
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- Average duration of major deployments from clearance until completion
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Number of Release Backouts
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- Number of releases which had to be reversed
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Proportion of automatic Release Distribution
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- Proportion of new releases distributed automatically
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