KPIs Release Management

ITIL Process: ITIL 2011 Service Transition - Release and Deployment Management

Source: Key Performance Indicators for ITIL Release and Deployment Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI)	Definition
Number of Releases	Number of releases rolled out into the productive environment, grouped into Major and Minor Releases
Duration of Major Deployments	Average duration of major deployments from clearance until completion
Number of Release Backouts	Number of releases which had to be reversed
Proportion of automatic Release Distribution	Proportion of new releases distributed automatically