KPIs Configuration Management

From IT Process Wiki
Jump to: navigation, search

share this page on LinkedInshare this page on Twittershare this page
ITIL KPI's Service Asset and Configuration Management


Key Performance Indicators for Service Asset and Configuration Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Asset and Configuration Management
Key Performance Indicator (KPI) Definition
Verification Frequency
  • Frequency of physical verifications of CMS contents
Number of Incidents owing to inaccurate CMS Information
  • Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
Effort for CMS Verifications
  • Average work effort for physical verifications of the CMS contents
CMS Coverage
  • Percentage of configuration components for which data is kept in the CMS
Number of unauthorized Changes detected automatically
  • Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
Number of CMS Errors
  • Number of errors found in the CMS as a result of an audit