KPIs Supplier Management

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ITIL KPI's Supplier Management


Key Performance Indicators for Supplier Management from the ITIL Process Map.

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KPIs Supplier Management
Key Performance Indicator (KPI) Definition
Number of agreed UCs
  • Percentage of contracts underpinned by UCs
Number of Contract Reviews
  • Number of conducted contract and supplier reviews
Number of identified Contract Breaches
  • Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews)