KPIs Supplier Management

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ITIL KPI's Supplier Management

ITIL Process: ITIL 2011 Service Design - Supplier Management

Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map

→ back to: ITIL Key Performance Indicators



Key Performance Indicator (KPI) Definition
Number of agreed UCs
  • Percentage of contracts underpinned by UCs
Number of Contract Reviews
  • Number of conducted contract and supplier reviews
Number of identified Contract Breaches
  • Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews)