KPIs Supplier Management

From IT Process Wiki

share this page on LinkedInshare this page on Twittershare this page
ITIL KPI's Supplier Management


Key Performance Indicators for Supplier Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Supplier Management
Key Performance Indicator (KPI) Definition
Number of agreed UCs
  • Percentage of contracts underpinned by UCs
Number of Contract Reviews
  • Number of conducted contract and supplier reviews
Number of identified Contract Breaches
  • Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews)