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* [[ITIL Implementation - Application Systems|ITIL Implementation: Step 9]] | * [[ITIL Implementation - Application Systems|ITIL Implementation: Step 9]] | ||
* [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | * [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | ||
* [[ITIL Implementation/_Infographic|ITIL Implementation: Infographic]] | |||
=== ITIL Process Templates as a Way to Save Effort === | === ITIL Process Templates as a Way to Save Effort === | ||
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*[[Checklist Incident Escalation]] | *[[Checklist Incident Escalation]] | ||
*[[Checklist Incident Priority]] | *[[Checklist Incident Priority]] | ||
*[[Checklist Incident Record | *[[Checklist Incident Record]] | ||
*[[Checklist Incident Report]] | *[[Checklist Incident Report]] | ||
*[[Checklist Initial Analysis of an Incident]] | *[[Checklist Initial Analysis of an Incident]] | ||
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*[[Checklist Post Implementation Review (PIR)]] | *[[Checklist Post Implementation Review (PIR)]] | ||
*[[Checklist Problem Priority]] | *[[Checklist Problem Priority]] | ||
*[[Checklist Problem Record | *[[Checklist Problem Record]] | ||
*[[Checklist Problem Report]] | *[[Checklist Problem Report]] | ||
*[[Checklist Protocol SLA Review]] | *[[Checklist Protocol SLA Review]] | ||
*[[Checklist Protocol Disaster Practice]] | *[[Checklist Protocol Disaster Practice]] | ||
*[[Checklist Release Plan]] | *[[Checklist Release Plan]] | ||
*[[Checklist Service Catalogue]] | *[[Checklist Service Catalogue]] | ||
*[[Checklist Service Level Agreement (SLA)]] | *[[Checklist Service Level Agreement (SLA)]] | ||
*[[Checklist Service Level Report]] | *[[Checklist Service Level Report]] | ||
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== [[ITIL Glossary]] == | == [[ITIL Glossary]] == | ||
{| | |||
| [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']] | |||
|} | |||
{| | |||
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']]|||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']]|||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']]|||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']]|||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']]|||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']]|||| '''G'''|||| '''H'''|||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']]|||| '''J'''|||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']]|||| '''L'''|||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']] | |||
|- | |||
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']]|||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']]|||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']]|||| '''Q'''|||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']]|||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']]|||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']]|||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']]|||| '''V'''|||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']]|||| '''X'''|||| '''Y'''|||| '''Z''' | |||
|} | |||
== ITIL Roles == | == ITIL Roles == | ||
=== [[Roles | === [[ITIL Roles|ITIL Roles (ITIL V3 2011)]] === | ||
=== [[Roles | === [[ITIL Roles#Roles in ITIL V2|ITIL Roles (ITIL V2)]] === | ||
== [[ITIL Key Performance Indicators|ITIL KPIs]] == | == [[ITIL Key Performance Indicators|ITIL KPIs]] == | ||
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=== [[Additional Information on ITIL]] === | === [[Additional Information on ITIL]] === | ||
=== [[Service Management Events]] === | |||
== [[Process Management]] == | == [[Process Management]] == | ||
Revision as of 11:05, 27 June 2013
Main Page
ITIL Versions
- Comparison between ITIL 2011 and ITIL V3 - The Main Changes
- Comparison between ITIL V3 and ITIL V2 - The Main Changes
ITIL Processes
ITIL Processes according to ITIL V3 (2007/ 2011)
ITIL Service Strategy
- Strategy Management for IT Services
- Demand Management
- Service Portfolio Management
- Financial Management
- Business Relationship Management
ITIL Service Design
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Risk Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Compliance Management
- Architecture Management
- Supplier Management
ITIL Service Transition
- Change Management
- Change Evaluation
- Project Management - Transition Planning and Support
- Release and Deployment Management
- Service Validation and Testing
- ITIL Application Development
- Service Asset and Configuration Management
- Knowledge Management
ITIL Service Operation
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- IT Operations Control
- Facilities Management
- Application Management
- Technical Management
ITIL Continual Service Improvement
ITIL Processes according to ITIL Version 2 (ITIL V2)
Service Support
- Service Desk and Incident Management
- Problem Management - ITIL V2
- Change Management - ITIL V2
- Release Management
- Configuration Management
Service Delivery
- Service Level Management - ITIL V2
- Availability Management - ITIL V2
- Capacity Management - ITIL V2
- IT Service Continuity Management - ITIL V2
- Financial Management for IT Services
ITIL Implementation
ITIL Implementation in 10 Steps
- ITIL Implementation: Step 1
- ITIL Implementation: Step 2
- ITIL Implementation: Step 3
- ITIL Implementation: Step 4
- ITIL Implementation: Step 5
- ITIL Implementation: Step 6
- ITIL Implementation: Step 7
- ITIL Implementation: Step 8
- ITIL Implementation: Step 9
- ITIL Implementation: Step 10
- ITIL Implementation: Infographic
ITIL Process Templates as a Way to Save Effort
More on ITIL Implementation Projects
- ITIL for Small and Medium-Sized Businesses
- ITIL Introduction in Stages
- ITIL Implementation - Key Factors
ITIL Checklists
ITIL Checklists (ITIL V3 2011 Edition)
- Checklist Service Portfolio
- Checklist Financial Analysis
- Checklist SLA OLA
- Checklist Service Design Package SDP
- Checklist Capacity Plan
- Checklist Underpinning Contract (UC)
- Checklist Request for Change RFC
- Checklist Release Policy
- Checklist CMS CMDB
- Checklist Incident Record
- Checklist Incident Priority
- Checklist Problem Record
- Checklist Service Review Report
- Checklist Service Improvement Plan SIP - CSI Register
More ITIL Checklists
- Checklist Availability Improvement Plan
- Checklist Availability Report
- Checklist CAB Agenda
- Checklist CMDB Audit Protocol
- Checklist Capacity Forecast
- Checklist Capacity Report
- Checklist Change Classification
- Checklist Change Record
- Checklist Closure of a Problem
- Checklist Closure of an Incident
- Checklist Configuration Item (CI) Record
- Checklist Emergency Plan
- Checklist Forward Schedule of Changes (FSC)
- Checklist ITSCM Report
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist Incident Escalation
- Checklist Incident Priority
- Checklist Incident Record
- Checklist Incident Report
- Checklist Initial Analysis of an Incident
- Checklist Operational Level Agreement (OLA)
- Checklist Post Implementation Review (PIR)
- Checklist Problem Priority
- Checklist Problem Record
- Checklist Problem Report
- Checklist Protocol SLA Review
- Checklist Protocol Disaster Practice
- Checklist Release Plan
- Checklist Service Catalogue
- Checklist Service Level Agreement (SLA)
- Checklist Service Level Report
- Checklist Service Level Requirements (SLR)
- Checklist Service Quality Plan (SQP)
- Checklist Service Specification Sheet
ITIL Glossary
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Roles
ITIL Roles (ITIL V3 2011)
ITIL Roles (ITIL V2)
ITIL KPIs
ITIL KPIs (ITIL Disciplines)
- ITIL KPIs Service Strategy
- ITIL KPIs Service Design
- ITIL KPIs Service Transition
- ITIL KPIs Service Operation
- ITIL KPIs Continual Service Improvement
ITIL KPIs (ITIL Processes)
- KPIs Availability Management
- KPIs Business Relationship Management
- KPIs Capacity Management
- KPIs Change Management
- KPIs Service Asset and Configuration Management
- KPIs Financial Management for IT Services
- KPIs IT Security Management
- KPIs IT Service Continuity Management
- KPIs Problem Management
- KPIs Process Evaluation
- KPIs ITIL Project Management - Transition Planning and Support
- KPIs Release and Deployment Management
- KPIs Service Desk and Incident Management
- KPIs Service Review
- KPIs Service Level Management
- KPIs Service Portfolio Management
- KPIs Service Validation and Testing
- KPIs Supplier Management
ITIL Wiki News
ISO 20000
What is ITIL?
Familiarise Yourself with ITIL
Additional Information on ITIL
Service Management Events
Process Management
Project Management
Project Management - Templates, Checklists and Tips
Checklists
- Project Management Checklist - Preparation of a Meeting
- Project Management Checklist - Organizing a Meeting
- Project Management Checklist - Tips for Chairing a Meeting
- Project Management Checklist - Leadership techniques in a project
- Project Management Checklist - Competencies of the team members
- Project Management Checklist - Competencies of the project manager
- Project Management Checklist - Defining the Project Goal
- Project Management Checklist - Project Organization
