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== [[Main Page]] == | == [[Main Page]] == | ||
== ITIL Versions == | |||
*[[ITIL 4|FAQs about ITIL 4]] | |||
*[[ITIL 2011|Comparison between ITIL 2011 and ITIL V3 - The Main Changes]] | |||
*[[Comparison between ITIL V3 and ITIL V2 - The Main Changes]] | |||
== [[ITIL Processes]] == | == [[ITIL Processes]] == | ||
==== [[ITIL Processes|ITIL Processes according to ITIL | ==== [[ITIL Processes|ITIL Processes according to ITIL V3 (2007/ 2011)]] ==== | ||
===== [[ITIL | ===== [[ITIL Service Strategy|ITIL Service Strategy]] ===== | ||
* [[ | * [[ITIL Strategy Management|Strategy Management for IT Services]] | ||
* [[Financial Management | * [[ITIL Demand Management|Demand Management]] | ||
* [[Service Portfolio Management]] | |||
* [[Financial Management]] | |||
* [[Business Relationship Management]] | |||
===== [[ITIL | ===== [[ITIL Service Design|ITIL Service Design]] ===== | ||
* [[ITIL Design Coordination|Design Coordination]] | |||
* [[Service Catalogue Management]] | * [[Service Catalogue Management]] | ||
* [[Service Level Management]] | * [[Service Level Management]] | ||
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* [[Availability Management]] | * [[Availability Management]] | ||
* [[IT Service Continuity Management]] | * [[IT Service Continuity Management]] | ||
* [[IT Security Management]] | * [[IT Security Management|Information Security Management]] | ||
* [[Compliance Management]] | * [[Compliance Management]] | ||
* [[IT Architecture Management]] | * [[IT Architecture Management|Architecture Management]] | ||
* [[Supplier Management]] | * [[Supplier Management]] | ||
===== [[ITIL | ===== [[ITIL Service Transition|ITIL Service Transition]] ===== | ||
* [[Change Management]] | * [[Change Management]] | ||
* [[ITIL Change Evaluation|Change Evaluation]] | |||
* [[Project Management - Transition Planning and Support]] | * [[Project Management - Transition Planning and Support]] | ||
* [[Release and Deployment Management]] | * [[Release and Deployment Management]] | ||
* [[Service Validation and Testing]] | * [[Service Validation and Testing]] | ||
* [[Application Development and Customization]] | * [[Application Development and Customization|ITIL Application Development]] | ||
* [[Service Asset and Configuration Management]] | * [[Service Asset and Configuration Management]] | ||
* [[Knowledge Management]] | * [[Knowledge Management]] | ||
===== [[ITIL | ===== [[ITIL Service Operation|ITIL Service Operation]] ===== | ||
* [[Event Management]] | * [[Event Management]] | ||
* [[Incident Management]] | * [[Incident Management]] | ||
| Line 39: | Line 45: | ||
* [[Access Management]] | * [[Access Management]] | ||
* [[Problem Management]] | * [[Problem Management]] | ||
* [[IT Operations | * [[IT Operations Control]] | ||
* [[IT Facilities Management]] | * [[IT Facilities Management|Facilities Management]] | ||
* [[ITIL Application Management|Application Management]] | |||
* [[ITIL Technical Management|Technical Management]] | |||
===== [[ITIL | ===== [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement]] ===== | ||
* [[Service | * [[Service Review]] | ||
* [[Process Evaluation]] | * [[Process Evaluation]] | ||
* [[Definition of Improvement Initiatives]] | * [[Definition of Improvement Initiatives]] | ||
| Line 62: | Line 70: | ||
*[[IT Service Continuity Management - ITIL V2]] | *[[IT Service Continuity Management - ITIL V2]] | ||
*[[Financial Management for IT Services]] | *[[Financial Management for IT Services]] | ||
====[[ITIL Functions]]==== | |||
== [[ITIL Implementation]] == | == [[ITIL Implementation]] == | ||
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* [[ITIL Implementation - Process Structure|ITIL Implementation: Step 5]] | * [[ITIL Implementation - Process Structure|ITIL Implementation: Step 5]] | ||
* [[ITIL Implementation - Process Interfaces|ITIL Implementation: Step 6]] | * [[ITIL Implementation - Process Interfaces|ITIL Implementation: Step 6]] | ||
* [[ITIL Implementation - Process | * [[ITIL Implementation - Process Control|ITIL Implementation: Step 7]] | ||
* [[ITIL Implementation - Process Design|ITIL Implementation: Step 8]] | * [[ITIL Implementation - Process Design|ITIL Implementation: Step 8]] | ||
* [[ITIL Implementation - | * [[ITIL Implementation - Application Systems|ITIL Implementation: Step 9]] | ||
* [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | * [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | ||
* [[ITIL Implementation/_Infographic|ITIL Implementation: Infographic]] | |||
* [[ITIL Implementation/_Infographic_-_Arabic|ITIL Implementation: Infographic (Arabic)]] | |||
=== ITIL Process Templates as a Way to Save Effort === | === ITIL Process Templates as a Way to Save Effort === | ||
| Line 85: | Line 97: | ||
*[[ITIL Introduction in Stages]] | *[[ITIL Introduction in Stages]] | ||
*[[ITIL Implementation - Key Factors]] | *[[ITIL Implementation - Key Factors]] | ||
== [[ISO 20000]] == | |||
== [[ITIL-Checklists|ITIL Checklists]] == | == [[ITIL-Checklists|ITIL Checklists]] == | ||
==== ITIL Checklists (ITIL V3) ==== | ==== ITIL Checklists (ITIL V3 2011 Edition) ==== | ||
*[[Checklist Service Portfolio]] | *[[Checklist Service Portfolio]] | ||
*[[Checklist Financial Analysis]] | *[[Checklist Financial Analysis]] | ||
*[[Checklist SLA OLA | *[[Checklist SLA OLA]] | ||
*[[Checklist Service Design Package SDP]] | *[[Checklist Service Design Package SDP]] | ||
*[[Checklist Capacity Plan]] | |||
*[[Checklist Underpinning Contract (UC)]] | |||
*[[Checklist Request for Change RFC]] | *[[Checklist Request for Change RFC]] | ||
*[[Checklist Release Policy]] | |||
*[[Checklist CMS CMDB]] | *[[Checklist CMS CMDB]] | ||
*[[Checklist Incident Record]] | *[[Checklist Incident Record]] | ||
*[[Checklist Incident Priority]] | |||
*[[Checklist Problem Record]] | *[[Checklist Problem Record]] | ||
*[[Checklist Service | *[[Checklist Service Review Report]] | ||
*[[Checklist Service Improvement Plan SIP]] | *[[Checklist Service Improvement Plan SIP|Checklist Service Improvement Plan SIP - CSI Register]] | ||
==== More ITIL Checklists ==== | ==== More ITIL Checklists ==== | ||
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*[[Checklist CMDB Audit Protocol]] | *[[Checklist CMDB Audit Protocol]] | ||
*[[Checklist Capacity Forecast]] | *[[Checklist Capacity Forecast]] | ||
*[[Checklist Capacity Report]] | *[[Checklist Capacity Report]] | ||
*[[Checklist Change Classification]] | *[[Checklist Change Classification]] | ||
| Line 120: | Line 137: | ||
*[[Checklist Incident Escalation]] | *[[Checklist Incident Escalation]] | ||
*[[Checklist Incident Priority]] | *[[Checklist Incident Priority]] | ||
*[[Checklist Incident Record | *[[Checklist Incident Record]] | ||
*[[Checklist Incident Report]] | *[[Checklist Incident Report]] | ||
*[[Checklist Initial Analysis of an Incident]] | *[[Checklist Initial Analysis of an Incident]] | ||
*[[Checklist Operational Level Agreement (OLA)]] | *[[Checklist Operational Level Agreement (OLA)]] | ||
*[[Checklist Post Implementation Review (PIR)]] | *[[Checklist Post Implementation Review (PIR)]] | ||
*[[Checklist Problem Record]] | |||
*[[Checklist Problem Record | |||
*[[Checklist Problem Report]] | *[[Checklist Problem Report]] | ||
*[[Checklist Protocol SLA Review]] | *[[Checklist Protocol SLA Review]] | ||
*[[Checklist Protocol Disaster Practice]] | *[[Checklist Protocol Disaster Practice]] | ||
*[[Checklist Release Plan]] | *[[Checklist Release Plan]] | ||
*[[Checklist Service Catalogue]] | *[[Checklist Service Catalogue]] | ||
*[[Checklist Service Level Agreement (SLA)]] | *[[Checklist Service Level Agreement (SLA)]] | ||
*[[Checklist Service Level Report]] | *[[Checklist Service Level Report]] | ||
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*[[Checklist Service Quality Plan (SQP)]] | *[[Checklist Service Quality Plan (SQP)]] | ||
*[[Checklist Service Specification Sheet]] | *[[Checklist Service Specification Sheet]] | ||
== [[ITIL Glossary]] == | == [[ITIL Glossary]] == | ||
== ITIL Roles == | {| | ||
=== [[Roles | | [[ITIL_Glossary/_ITIL_Terms_1-9|'''1 ... 9''']] | ||
|} | |||
{| | |||
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']]|||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']]|||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']]|||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']]|||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']]|||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']]|||| '''G'''|||| '''H'''|||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']]|||| '''J'''|||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']]|||| '''L'''|||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']] | |||
|- | |||
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']]|||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']]|||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']]|||| '''Q'''|||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']]|||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']]|||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']]|||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']]|||| '''V'''|||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']]|||| '''X'''|||| '''Y'''|||| '''Z''' | |||
|} | |||
== [[ITIL Roles]] == | |||
=== [[ITIL Roles|ITIL Roles (ITIL V3 2011)]] === | |||
=== [[Roles | === [[ITIL Roles#Roles in ITIL V2|ITIL Roles (ITIL V2)]] === | ||
== [[ITIL Key Performance Indicators|ITIL KPIs]] == | == [[ITIL Key Performance Indicators|ITIL KPIs]] == | ||
| Line 158: | Line 180: | ||
==== ITIL KPIs (ITIL Processes) ==== | ==== ITIL KPIs (ITIL Processes) ==== | ||
*[[KPIs Availability Management]] | *[[KPIs Availability Management]] | ||
*[[KPIs Business Relationship Management]] | |||
*[[KPIs Capacity Management]] | *[[KPIs Capacity Management]] | ||
*[[KPIs Change Management]] | *[[KPIs Change Management]] | ||
*[[KPIs Configuration Management|KPIs Service Asset and Configuration Management]] | *[[KPIs Configuration Management|KPIs Service Asset and Configuration Management]] | ||
*[[KPIs CSI Initiatives]] | |||
*[[KPIs Financial Management for IT Services]] | *[[KPIs Financial Management for IT Services]] | ||
*[[KPIs IT Security Management]] | *[[KPIs IT Security Management]] | ||
| Line 169: | Line 193: | ||
*[[KPIs Release Management|KPIs Release and Deployment Management]] | *[[KPIs Release Management|KPIs Release and Deployment Management]] | ||
*[[KPIs Service Desk and Incident Management]] | *[[KPIs Service Desk and Incident Management]] | ||
*[[KPIs Service | *[[KPIs Service Review]] | ||
*[[KPIs Service Level Management]] | *[[KPIs Service Level Management]] | ||
*[[KPIs Service Portfolio Management]] | *[[KPIs Service Portfolio Management]] | ||
| Line 175: | Line 199: | ||
*[[KPIs Supplier Management]] | *[[KPIs Supplier Management]] | ||
== [[ | == [[ITIL Wiki News]] == | ||
== Familiarise Yourself with ITIL == | |||
*[[History of ITIL]] | *[[History of ITIL]] | ||
*[[Basic Ideas behind ITIL]] | *[[Basic Ideas behind ITIL]] | ||
*[[ITIL Process Chains]] | *[[ITIL Process Chains]] | ||
== [[Process Management]] == | == [[Process Management]] == | ||
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* [[Project Management Template - Project Meeting Minutes]] | * [[Project Management Template - Project Meeting Minutes]] | ||
== | == IT Process Wiki (English version) - Popular Pages == | ||
* [[PopularPages - Backup 2016-05-09]] | |||
Latest revision as of 18:13, 10 January 2024
ITIL Versions
- FAQs about ITIL 4
- Comparison between ITIL 2011 and ITIL V3 - The Main Changes
- Comparison between ITIL V3 and ITIL V2 - The Main Changes
- Strategy Management for IT Services
- Demand Management
- Service Portfolio Management
- Financial Management
- Business Relationship Management
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Risk Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Compliance Management
- Architecture Management
- Supplier Management
- Change Management
- Change Evaluation
- Project Management - Transition Planning and Support
- Release and Deployment Management
- Service Validation and Testing
- ITIL Application Development
- Service Asset and Configuration Management
- Knowledge Management
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- IT Operations Control
- Facilities Management
- Application Management
- Technical Management
- Service Desk and Incident Management
- Problem Management - ITIL V2
- Change Management - ITIL V2
- Release Management
- Configuration Management
- Service Level Management - ITIL V2
- Availability Management - ITIL V2
- Capacity Management - ITIL V2
- IT Service Continuity Management - ITIL V2
- Financial Management for IT Services
ITIL Implementation in 10 Steps
- ITIL Implementation: Step 1
- ITIL Implementation: Step 2
- ITIL Implementation: Step 3
- ITIL Implementation: Step 4
- ITIL Implementation: Step 5
- ITIL Implementation: Step 6
- ITIL Implementation: Step 7
- ITIL Implementation: Step 8
- ITIL Implementation: Step 9
- ITIL Implementation: Step 10
- ITIL Implementation: Infographic
- ITIL Implementation: Infographic (Arabic)
ITIL Process Templates as a Way to Save Effort
More on ITIL Implementation Projects
- ITIL for Small and Medium-Sized Businesses
- ITIL Introduction in Stages
- ITIL Implementation - Key Factors
ITIL Checklists (ITIL V3 2011 Edition)
- Checklist Service Portfolio
- Checklist Financial Analysis
- Checklist SLA OLA
- Checklist Service Design Package SDP
- Checklist Capacity Plan
- Checklist Underpinning Contract (UC)
- Checklist Request for Change RFC
- Checklist Release Policy
- Checklist CMS CMDB
- Checklist Incident Record
- Checklist Incident Priority
- Checklist Problem Record
- Checklist Service Review Report
- Checklist Service Improvement Plan SIP - CSI Register
More ITIL Checklists
- Checklist Availability Improvement Plan
- Checklist Availability Report
- Checklist CAB Agenda
- Checklist CMDB Audit Protocol
- Checklist Capacity Forecast
- Checklist Capacity Report
- Checklist Change Classification
- Checklist Change Record
- Checklist Closure of a Problem
- Checklist Closure of an Incident
- Checklist Configuration Item (CI) Record
- Checklist Emergency Plan
- Checklist Forward Schedule of Changes (FSC)
- Checklist ITSCM Report
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist Incident Escalation
- Checklist Incident Priority
- Checklist Incident Record
- Checklist Incident Report
- Checklist Initial Analysis of an Incident
- Checklist Operational Level Agreement (OLA)
- Checklist Post Implementation Review (PIR)
- Checklist Problem Record
- Checklist Problem Report
- Checklist Protocol SLA Review
- Checklist Protocol Disaster Practice
- Checklist Release Plan
- Checklist Service Catalogue
- Checklist Service Level Agreement (SLA)
- Checklist Service Level Report
- Checklist Service Level Requirements (SLR)
- Checklist Service Quality Plan (SQP)
- Checklist Service Specification Sheet
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL KPIs (ITIL Disciplines)
- ITIL KPIs Service Strategy
- ITIL KPIs Service Design
- ITIL KPIs Service Transition
- ITIL KPIs Service Operation
- ITIL KPIs Continual Service Improvement
ITIL KPIs (ITIL Processes)
- KPIs Availability Management
- KPIs Business Relationship Management
- KPIs Capacity Management
- KPIs Change Management
- KPIs Service Asset and Configuration Management
- KPIs CSI Initiatives
- KPIs Financial Management for IT Services
- KPIs IT Security Management
- KPIs IT Service Continuity Management
- KPIs Problem Management
- KPIs Process Evaluation
- KPIs ITIL Project Management - Transition Planning and Support
- KPIs Release and Deployment Management
- KPIs Service Desk and Incident Management
- KPIs Service Review
- KPIs Service Level Management
- KPIs Service Portfolio Management
- KPIs Service Validation and Testing
- KPIs Supplier Management
Familiarise Yourself with ITIL
Checklists
- Project Management Checklist - Preparation of a Meeting
- Project Management Checklist - Organizing a Meeting
- Project Management Checklist - Tips for Chairing a Meeting
- Project Management Checklist - Leadership techniques in a project
- Project Management Checklist - Competencies of the team members
- Project Management Checklist - Competencies of the project manager
- Project Management Checklist - Defining the Project Goal
- Project Management Checklist - Project Organization
Templates
- Project Management Template - Agenda Project Meeting
- Project Management Template - Project Meeting Minutes
