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== [[Main Page]] == | == [[Main Page]] == | ||
== ITIL Versions == | |||
*[[ITIL 2011|Comparison between ITIL 2011 and ITIL V3 - The Main Changes]] | |||
*[[Comparison between ITIL V3 and ITIL V2 - The Main Changes]] | |||
== [[ITIL Processes]] == | == [[ITIL Processes]] == | ||
==== [[ITIL Processes|ITIL Processes according to ITIL | ==== [[ITIL Processes|ITIL Processes according to ITIL V3 (2007/ 2011)]] ==== | ||
===== [[ITIL V3 Service Strategy]] ===== | ===== [[ITIL V3 Service Strategy|ITIL Service Strategy]] ===== | ||
* [[ | * [[ITIL Strategy Management|Strategy Management for IT Services]] | ||
* [[Financial Management | * [[ITIL Demand Management|Demand Management]] | ||
* [[Service Portfolio Management]] | |||
* [[Financial Management]] | |||
* [[Business Relationship Management]] | |||
===== [[ITIL V3 Service Design]] ===== | ===== [[ITIL V3 Service Design|ITIL Service Design]] ===== | ||
* [[ITIL Design Coordination|Design Coordination]] | |||
* [[Service Catalogue Management]] | * [[Service Catalogue Management]] | ||
* [[Service Level Management]] | * [[Service Level Management]] | ||
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* [[Availability Management]] | * [[Availability Management]] | ||
* [[IT Service Continuity Management]] | * [[IT Service Continuity Management]] | ||
* [[IT Security Management]] | * [[IT Security Management|Information Security Management]] | ||
* [[Compliance Management]] | * [[Compliance Management]] | ||
* [[IT Architecture Management]] | * [[IT Architecture Management|Architecture Management]] | ||
* [[Supplier Management]] | * [[Supplier Management]] | ||
===== [[ITIL V3 Service Transition]] ===== | ===== [[ITIL V3 Service Transition|ITIL Service Transition]] ===== | ||
* [[Change Management]] | * [[Change Management]] | ||
* [[ITIL Change Evaluation|Change Evaluation]] | |||
* [[Project Management - Transition Planning and Support]] | * [[Project Management - Transition Planning and Support]] | ||
* [[Release and Deployment Management]] | * [[Release and Deployment Management]] | ||
* [[Service Validation and Testing]] | * [[Service Validation and Testing]] | ||
* [[Application Development and Customization]] | * [[Application Development and Customization|ITIL Application Development]] | ||
* [[Service Asset and Configuration Management]] | * [[Service Asset and Configuration Management]] | ||
* [[Knowledge Management]] | * [[Knowledge Management]] | ||
===== [[ITIL V3 Service Operation]] ===== | ===== [[ITIL V3 Service Operation|ITIL Service Operation]] ===== | ||
* [[Event Management]] | * [[Event Management]] | ||
* [[Incident Management]] | * [[Incident Management]] | ||
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* [[Access Management]] | * [[Access Management]] | ||
* [[Problem Management]] | * [[Problem Management]] | ||
* [[IT Operations | * [[IT Operations Control]] | ||
* [[IT Facilities Management]] | * [[IT Facilities Management|Facilities Management]] | ||
* [[ITIL Application Management|Application Management]] | |||
* [[ITIL Technical Management|Technical Management]] | |||
===== [[ITIL V3 CSI - Continual Service Improvement]] ===== | ===== [[ITIL V3 CSI - Continual Service Improvement|ITIL Continual Service Improvement]] ===== | ||
* [[Service | * [[Service Review]] | ||
* [[Process Evaluation]] | * [[Process Evaluation]] | ||
* [[Definition of Improvement Initiatives]] | * [[Definition of Improvement Initiatives]] | ||
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* [[ITIL Implementation - Process Structure|ITIL Implementation: Step 5]] | * [[ITIL Implementation - Process Structure|ITIL Implementation: Step 5]] | ||
* [[ITIL Implementation - Process Interfaces|ITIL Implementation: Step 6]] | * [[ITIL Implementation - Process Interfaces|ITIL Implementation: Step 6]] | ||
* [[ITIL Implementation - Process | * [[ITIL Implementation - Process Control|ITIL Implementation: Step 7]] | ||
* [[ITIL Implementation - Process Design|ITIL Implementation: Step 8]] | * [[ITIL Implementation - Process Design|ITIL Implementation: Step 8]] | ||
* [[ITIL Implementation - | * [[ITIL Implementation - Application Systems|ITIL Implementation: Step 9]] | ||
* [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | * [[ITIL Implementation - Training|ITIL Implementation: Step 10]] | ||
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== [[ITIL-Checklists|ITIL Checklists]] == | == [[ITIL-Checklists|ITIL Checklists]] == | ||
==== ITIL Checklists (ITIL V3) ==== | ==== ITIL Checklists (ITIL V3 2011 Edition) ==== | ||
*[[Checklist Service Portfolio]] | *[[Checklist Service Portfolio]] | ||
*[[Checklist Financial Analysis]] | *[[Checklist Financial Analysis]] | ||
*[[Checklist SLA OLA | *[[Checklist SLA OLA]] | ||
*[[Checklist Service Design Package SDP]] | *[[Checklist Service Design Package SDP]] | ||
*[[Checklist Capacity Plan]] | |||
*[[Checklist Underpinning Contract (UC)]] | |||
*[[Checklist Request for Change RFC]] | *[[Checklist Request for Change RFC]] | ||
*[[Checklist Release Policy]] | |||
*[[Checklist CMS CMDB]] | *[[Checklist CMS CMDB]] | ||
*[[Checklist Incident Record]] | *[[Checklist Incident Record]] | ||
*[[Checklist Incident Priority]] | |||
*[[Checklist Problem Record]] | *[[Checklist Problem Record]] | ||
*[[Checklist Service | *[[Checklist Service Review Report]] | ||
*[[Checklist Service Improvement Plan SIP]] | *[[Checklist Service Improvement Plan SIP|Checklist Service Improvement Plan SIP - CSI Register]] | ||
==== More ITIL Checklists ==== | ==== More ITIL Checklists ==== | ||
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*[[Checklist CMDB Audit Protocol]] | *[[Checklist CMDB Audit Protocol]] | ||
*[[Checklist Capacity Forecast]] | *[[Checklist Capacity Forecast]] | ||
*[[Checklist Capacity Report]] | *[[Checklist Capacity Report]] | ||
*[[Checklist Change Classification]] | *[[Checklist Change Classification]] | ||
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*[[Checklist Service Quality Plan (SQP)]] | *[[Checklist Service Quality Plan (SQP)]] | ||
*[[Checklist Service Specification Sheet]] | *[[Checklist Service Specification Sheet]] | ||
== [[ITIL Glossary]] == | == [[ITIL Glossary]] == | ||
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==== ITIL KPIs (ITIL Processes) ==== | ==== ITIL KPIs (ITIL Processes) ==== | ||
*[[KPIs Availability Management]] | *[[KPIs Availability Management]] | ||
*[[KPIs Business Relationship Management]] | |||
*[[KPIs Capacity Management]] | *[[KPIs Capacity Management]] | ||
*[[KPIs Change Management]] | *[[KPIs Change Management]] | ||
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*[[KPIs Release Management|KPIs Release and Deployment Management]] | *[[KPIs Release Management|KPIs Release and Deployment Management]] | ||
*[[KPIs Service Desk and Incident Management]] | *[[KPIs Service Desk and Incident Management]] | ||
*[[KPIs Service | *[[KPIs Service Review]] | ||
*[[KPIs Service Level Management]] | *[[KPIs Service Level Management]] | ||
*[[KPIs Service Portfolio Management]] | *[[KPIs Service Portfolio Management]] | ||
*[[KPIs Service Validation and Testing]] | *[[KPIs Service Validation and Testing]] | ||
*[[KPIs Supplier Management]] | *[[KPIs Supplier Management]] | ||
== [[ITIL Wiki News]] == | |||
== [[ISO 20000]] == | == [[ISO 20000]] == | ||
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* [[Project Management Template - Agenda Project Meeting]] | * [[Project Management Template - Agenda Project Meeting]] | ||
* [[Project Management Template - Project Meeting Minutes]] | * [[Project Management Template - Project Meeting Minutes]] | ||
Revision as of 11:36, 13 September 2012
Main Page
ITIL Versions
- Comparison between ITIL 2011 and ITIL V3 - The Main Changes
- Comparison between ITIL V3 and ITIL V2 - The Main Changes
ITIL Processes
ITIL Processes according to ITIL V3 (2007/ 2011)
ITIL Service Strategy
- Strategy Management for IT Services
- Demand Management
- Service Portfolio Management
- Financial Management
- Business Relationship Management
ITIL Service Design
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Risk Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Compliance Management
- Architecture Management
- Supplier Management
ITIL Service Transition
- Change Management
- Change Evaluation
- Project Management - Transition Planning and Support
- Release and Deployment Management
- Service Validation and Testing
- ITIL Application Development
- Service Asset and Configuration Management
- Knowledge Management
ITIL Service Operation
- Event Management
- Incident Management
- Request Fulfilment
- Access Management
- Problem Management
- IT Operations Control
- Facilities Management
- Application Management
- Technical Management
ITIL Continual Service Improvement
ITIL Processes according to ITIL Version 2 (ITIL V2)
Service Support
- Service Desk and Incident Management
- Problem Management - ITIL V2
- Change Management - ITIL V2
- Release Management
- Configuration Management
Service Delivery
- Service Level Management - ITIL V2
- Availability Management - ITIL V2
- Capacity Management - ITIL V2
- IT Service Continuity Management - ITIL V2
- Financial Management for IT Services
ITIL Implementation
ITIL Implementation in 10 Steps
- ITIL Implementation: Step 1
- ITIL Implementation: Step 2
- ITIL Implementation: Step 3
- ITIL Implementation: Step 4
- ITIL Implementation: Step 5
- ITIL Implementation: Step 6
- ITIL Implementation: Step 7
- ITIL Implementation: Step 8
- ITIL Implementation: Step 9
- ITIL Implementation: Step 10
ITIL Process Templates as a Way to Save Effort
More on ITIL Implementation Projects
- ITIL for Small and Medium-Sized Businesses
- ITIL Introduction in Stages
- ITIL Implementation - Key Factors
ITIL Checklists
ITIL Checklists (ITIL V3 2011 Edition)
- Checklist Service Portfolio
- Checklist Financial Analysis
- Checklist SLA OLA
- Checklist Service Design Package SDP
- Checklist Capacity Plan
- Checklist Underpinning Contract (UC)
- Checklist Request for Change RFC
- Checklist Release Policy
- Checklist CMS CMDB
- Checklist Incident Record
- Checklist Incident Priority
- Checklist Problem Record
- Checklist Service Review Report
- Checklist Service Improvement Plan SIP - CSI Register
More ITIL Checklists
- Checklist Availability Improvement Plan
- Checklist Availability Report
- Checklist CAB Agenda
- Checklist CMDB Audit Protocol
- Checklist Capacity Forecast
- Checklist Capacity Report
- Checklist Change Classification
- Checklist Change Record
- Checklist Closure of a Problem
- Checklist Closure of an Incident
- Checklist Configuration Item (CI) Record
- Checklist Emergency Plan
- Checklist Forward Schedule of Changes (FSC)
- Checklist ITSCM Report
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist Incident Escalation
- Checklist Incident Priority
- Checklist Incident Record - ITIL V2
- Checklist Incident Report
- Checklist Initial Analysis of an Incident
- Checklist Operational Level Agreement (OLA)
- Checklist Post Implementation Review (PIR)
- Checklist Problem Priority
- Checklist Problem Record - ITIL V2
- Checklist Problem Report
- Checklist Protocol SLA Review
- Checklist Protocol Disaster Practice
- Checklist Release Plan
- Checklist Request for Change (RFC)
- Checklist Service Catalogue
- Checklist Service Improvement Plan (SIP)
- Checklist Service Level Agreement (SLA)
- Checklist Service Level Report
- Checklist Service Level Requirements (SLR)
- Checklist Service Quality Plan (SQP)
- Checklist Service Specification Sheet
ITIL Glossary
ITIL Roles
ITIL Roles (ITIL V3)
ITIL Roles (ITIL V2)
ITIL KPIs
ITIL KPIs (ITIL Disciplines)
- ITIL KPIs Service Strategy
- ITIL KPIs Service Design
- ITIL KPIs Service Transition
- ITIL KPIs Service Operation
- ITIL KPIs Continual Service Improvement
ITIL KPIs (ITIL Processes)
- KPIs Availability Management
- KPIs Business Relationship Management
- KPIs Capacity Management
- KPIs Change Management
- KPIs Service Asset and Configuration Management
- KPIs Financial Management for IT Services
- KPIs IT Security Management
- KPIs IT Service Continuity Management
- KPIs Problem Management
- KPIs Process Evaluation
- KPIs ITIL Project Management - Transition Planning and Support
- KPIs Release and Deployment Management
- KPIs Service Desk and Incident Management
- KPIs Service Review
- KPIs Service Level Management
- KPIs Service Portfolio Management
- KPIs Service Validation and Testing
- KPIs Supplier Management
ITIL Wiki News
ISO 20000
What is ITIL?
Familiarise Yourself with ITIL
Additional Information on ITIL
Process Management
Project Management
Project Management - Templates, Checklists and Tips
Checklists
- Project Management Checklist - Preparation of a Meeting
- Project Management Checklist - Organizing a Meeting
- Project Management Checklist - Tips for Chairing a Meeting
- Project Management Checklist - Leadership techniques in a project
- Project Management Checklist - Competencies of the team members
- Project Management Checklist - Competencies of the project manager
- Project Management Checklist - Defining the Project Goal
- Project Management Checklist - Project Organization
