ITIL Glossary/ ITIL Terms A
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All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with A
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Acceptance Test
- Access Management
- Access Manager
- Access Rights
- Application Developer
- Application Development
- Application Framework
- Application Management
- Application Manager
- Applications Analyst
- Architecture Management
- Availability Design Guidelines
- Availability Guidelines for the Service Desk
- Availability Improvement Plan
- Availability/ ITSCM/ Security Testing Schedule
- Availability Management
- Availability Management Information System
- Availability Manager
- Availability Monitoring
- Availability Plan
- Availability Report
- Availability Test
Definitions
Acceptance Test
- → ITIL sub-process, Service Acceptance Testing
Access Management
- → ITIL processes, ITIL Service Operation > Access Management
Access Manager
- → Roles within ITIL, Access Manager
Access Rights
- A set of data defining what services a user is allowed to access.
- This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
- → ITIL processes, ITIL Service Operation > Access Management
Application Development
- → ITIL processes, ITIL Service Transition > Application Development
Application Developer
- → Roles within ITIL, Application Developer
Application Framework
- Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
- For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
- Application Frameworks define classes of applications, typically with common non-functional requirements.
- → ITIL processes, ITIL Service Design > Architecture Management
Application Management
- → ITIL processes, ITIL Service Operation > Application Management
Application Manager
- The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
- In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
- → Roles within ITIL V2: Roles outside of IT Service Management
Applications Analyst
- → Roles within ITIL, Applications Analyst
Architecture Management
- → ITIL processes, ITIL Service Design > Architecture Management
Availability Design Guidelines
- The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Guidelines for the Service Desk
- Rules produced by Availability Management on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Improvement Plan
- A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively.
- It embraces a description of the current situation, improvement measures and planned new guidelines.
- → Checklist Availability Improvement Plan
- → ITIL processes, Availability Management - ITIL V2
Availability/ ITSCM/ Security Testing Schedule
- A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.
- → ITIL processes,
Availability Management
- → ITIL processes, ITIL Service Design > Availability Management
Availability Management Information System
- A virtual repository of all Availability Management data, usually stored in multiple physical locations.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Manager
- → Roles within ITIL, Availability Manager
Availability Monitoring
- → ITIL sub-process, Availability Monitoring and Reporting
Availability Plan
- The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Report
- The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.
- → Checklist Availability Report
- → ITIL processes, ITIL Service Design > Availability Management
Availability Test
- → ITIL sub-process, Availability Testing
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with A
