ITIL Glossary/ ITIL Terms A: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_A#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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<p><span id="top"> </span></p> | <p><span id="top"> </span></p> | ||
==ITIL Terms starting with <big>A</big>== | ===ITIL Terms starting with <big>A</big>=== | ||
---- | |||
For quick access, all ITIL terms and definitions starting with "A" are listed below. | For quick access, all ITIL terms and definitions starting with "A" are listed below. | ||
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<p> </p> | <p> </p> | ||
* [[#Acceptance Test|Acceptance Test]] | *[[#Acceptance Test|Acceptance Test]] | ||
* [[#Access Management|Access Management]] | *[[#Access Management|Access Management]] | ||
* [[#Access Manager|Access Manager]] | *[[#Access Manager|Access Manager]] | ||
* [[#Access Rights|Access Rights]] | *[[#Access Rights|Access Rights]] | ||
* [[#Application Developer|Application Developer]] | *[[#Application Developer|Application Developer]] | ||
* [[#Application Development|Application Development]] | *[[#Application Development|Application Development]] | ||
* [[#Application Framework|Application Framework]] | *[[#Application Framework|Application Framework]] | ||
* [[#Application Management|Application Management]] | *[[#Application Management|Application Management]] | ||
* [[#Application Manager|Application Manager]] | *[[#Application Manager|Application Manager]] | ||
* [[#Applications Analyst|Applications Analyst]] | *[[#Applications Analyst|Applications Analyst]] | ||
* [[#Architecture Management|Architecture Management]] | *[[#Architecture Management|Architecture Management]] | ||
* [[#Availability Design Guidelines|Availability Design Guidelines]] | *[[#Availability Design Guidelines|Availability Design Guidelines]] | ||
* [[#Availability Guidelines for the Service Desk|Availability Guidelines for the Service Desk]] | *[[#Availability Guidelines for the Service Desk|Availability Guidelines for the Service Desk]] | ||
* [[#Availability Improvement Plan|Availability Improvement Plan]] | *[[#Availability Improvement Plan|Availability Improvement Plan]] | ||
* [[#Availability/ ITSCM/ Security Testing Schedule|Availability/ ITSCM/ Security Testing Schedule]] | *[[#Availability/ ITSCM/ Security Testing Schedule|Availability/ ITSCM/ Security Testing Schedule]] | ||
* [[#Availability Management|Availability Management]] | *[[#Availability Management|Availability Management]] | ||
* [[#Availability Management Information System|Availability Management Information System]] | *[[#Availability Management Information System|Availability Management Information System]] | ||
* [[#Availability Manager|Availability Manager]] | *[[#Availability Manager|Availability Manager]] | ||
* [[#Availability Monitoring|Availability Monitoring]] | *[[#Availability Monitoring|Availability Monitoring]] | ||
* [[#Availability Plan|Availability Plan]] | *[[#Availability Plan|Availability Plan]] | ||
* [[#Availability Report|Availability Report]] | *[[#Availability Report|Availability Report]] | ||
* [[#Availability Test|Availability Test]] | *[[#Availability Test|Availability Test]] | ||
<p> </p> | <p> </p> | ||
==<span id= | ==<span id="ITIL-Definitions-A">Definitions</span>== | ||
====Acceptance Test==== | ====Acceptance Test==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Service Validation and Testing#ITIL Service Acceptance Testing|Service Acceptance Testing]] | ||
====Access Management==== | ====Access Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Access Management]] | ||
====Access Manager==== | ====Access Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Access Manager|Access Manager]] | *→ Roles within ITIL, [[ITIL Roles#Access Manager|Access Manager]] | ||
====Access Rights==== | ====Access Rights==== | ||
* A set of data defining what services a user is allowed to access. | *A set of data defining what services a user is allowed to access. | ||
* This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles. | *This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Access Management]] | ||
====Application Development==== | ====Application Development==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]] | ||
====Application Developer==== | ====Application Developer==== | ||
* → Roles within ITIL, [[ITIL Roles#Application Developer|Application Developer]] | *→ Roles within ITIL, [[ITIL Roles#Application Developer|Application Developer]] | ||
====Application Framework==== | ====Application Framework==== | ||
* Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based. | *Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based. | ||
* For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers. | *For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers. | ||
* Application Frameworks define classes of applications, typically with common non-functional requirements. | *Application Frameworks define classes of applications, typically with common non-functional requirements. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]] | ||
====Application Management==== | ====Application Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[ITIL Application Management|Application Management]] | ||
====Application Manager==== | ====Application Manager==== | ||
* The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class. | *The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class. | ||
* In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities. | *In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities. | ||
* → Roles within ITIL V2: Roles outside of IT Service Management | *→ Roles within ITIL V2: Roles outside of IT Service Management | ||
====Applications Analyst==== | ====Applications Analyst==== | ||
* → Roles within ITIL, [[ITIL Roles#Applications Analyst|Applications Analyst]] | *→ Roles within ITIL, [[ITIL Roles#Applications Analyst|Applications Analyst]] | ||
====Architecture Management==== | ====Architecture Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]] | ||
====Availability Design Guidelines==== | ====Availability Design Guidelines==== | ||
* The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components. | *The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Guidelines for the Service Desk==== | ====Availability Guidelines for the Service Desk==== | ||
* Rules produced by [[Availability Management]] on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents. | *Rules produced by [[Availability Management]] on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Improvement Plan==== | ====Availability Improvement Plan==== | ||
* A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively. | *A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively. | ||
* It embraces a description of the current situation, improvement measures and planned new guidelines. | *It embraces a description of the current situation, improvement measures and planned new guidelines. | ||
* → [[Checklist Availability Improvement Plan]] | *→ [[Checklist Availability Improvement Plan]] | ||
* → ITIL processes, [[Availability Management - ITIL V2]] | *→ ITIL processes, [[Availability Management - ITIL V2]] | ||
====Availability/ ITSCM/ Security Testing Schedule==== | ====Availability/ ITSCM/ Security Testing Schedule==== | ||
* A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] and [[IT Security Management|Information Security Management]]. | *A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] and [[IT Security Management|Information Security Management]]. | ||
* → ITIL processes, | *→ ITIL processes, | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]] | ||
====Availability Management==== | ====Availability Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Management Information System==== | ====Availability Management Information System==== | ||
* A virtual repository of all [[Availability Management]] data, usually stored in multiple physical locations. | *A virtual repository of all [[Availability Management]] data, usually stored in multiple physical locations. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Manager==== | ====Availability Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Availability Manager|Availability Manager]] | *→ Roles within ITIL, [[ITIL Roles#Availability Manager|Availability Manager]] | ||
====Availability Monitoring==== | ====Availability Monitoring==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Availability Management#ITIL Availability Management Reporting|Availability Monitoring and Reporting]] | ||
====Availability Plan==== | ====Availability Plan==== | ||
* The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability. | *The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Report==== | ====Availability Report==== | ||
* The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability. | *The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability. | ||
* → [[Checklist Availability Report]] | *→ [[Checklist Availability Report]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Test==== | ====Availability Test==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Availability Management#Availability Management Testing|Availability Testing]] | ||
<p> </p> | <p> </p> | ||
Revision as of 12:37, 28 November 2014
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with A
For quick access, all ITIL terms and definitions starting with "A" are listed below.
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Acceptance Test
- Access Management
- Access Manager
- Access Rights
- Application Developer
- Application Development
- Application Framework
- Application Management
- Application Manager
- Applications Analyst
- Architecture Management
- Availability Design Guidelines
- Availability Guidelines for the Service Desk
- Availability Improvement Plan
- Availability/ ITSCM/ Security Testing Schedule
- Availability Management
- Availability Management Information System
- Availability Manager
- Availability Monitoring
- Availability Plan
- Availability Report
- Availability Test
Definitions
Acceptance Test
- → ITIL sub-process, Service Acceptance Testing
Access Management
- → ITIL processes, ITIL Service Operation > Access Management
Access Manager
- → Roles within ITIL, Access Manager
Access Rights
- A set of data defining what services a user is allowed to access.
- This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
- → ITIL processes, ITIL Service Operation > Access Management
Application Development
- → ITIL processes, ITIL Service Transition > Application Development
Application Developer
- → Roles within ITIL, Application Developer
Application Framework
- Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
- For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
- Application Frameworks define classes of applications, typically with common non-functional requirements.
- → ITIL processes, ITIL Service Design > Architecture Management
Application Management
- → ITIL processes, ITIL Service Operation > Application Management
Application Manager
- The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
- In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
- → Roles within ITIL V2: Roles outside of IT Service Management
Applications Analyst
- → Roles within ITIL, Applications Analyst
Architecture Management
- → ITIL processes, ITIL Service Design > Architecture Management
Availability Design Guidelines
- The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Guidelines for the Service Desk
- Rules produced by Availability Management on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Improvement Plan
- A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively.
- It embraces a description of the current situation, improvement measures and planned new guidelines.
- → Checklist Availability Improvement Plan
- → ITIL processes, Availability Management - ITIL V2
Availability/ ITSCM/ Security Testing Schedule
- A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.
- → ITIL processes,
Availability Management
- → ITIL processes, ITIL Service Design > Availability Management
Availability Management Information System
- A virtual repository of all Availability Management data, usually stored in multiple physical locations.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Manager
- → Roles within ITIL, Availability Manager
Availability Monitoring
- → ITIL sub-process, Availability Monitoring and Reporting
Availability Plan
- The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Report
- The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.
- → Checklist Availability Report
- → ITIL processes, ITIL Service Design > Availability Management
Availability Test
- → ITIL sub-process, Availability Testing
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with A
