ITIL Glossary/ ITIL Terms A

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with A

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Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

• Acceptance Test
• Access Management
• Access Manager
• Access Rights
• Application Developer
• Application Development
• Application Framework
• Application Management
• Application Manager
• Applications Analyst
• Architecture Management
• Availability Design Guidelines
• Availability Guidelines for the Service Desk
• Availability Improvement Plan
• Availability/ ITSCM/ Security Testing Schedule
• Availability Management
• Availability Management Information System
• Availability Manager
• Availability Monitoring
• Availability Plan
• Availability Report
• Availability Test

 

Definitions

Acceptance Test

• → ITIL sub-process, Service Acceptance Testing

Access Management

• → ITIL processes, ITIL Service Operation > Access Management

Access Manager

• → Roles within ITIL, Access Manager

Access Rights

• A set of data defining what services a user is allowed to access.
• This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
• → ITIL processes, ITIL Service Operation > Access Management

Application Development

• → ITIL processes, ITIL Service Transition > Application Development

Application Developer

• → Roles within ITIL, Application Developer

Application Framework

• Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
• For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
• Application Frameworks define classes of applications, typically with common non-functional requirements.
• → ITIL processes, ITIL Service Design > Architecture Management

Application Management

• → ITIL processes, ITIL Service Operation > Application Management

Application Manager

• The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
• In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
• → Roles within ITIL V2: Roles outside of IT Service Management

Applications Analyst

• → Roles within ITIL, Applications Analyst

Architecture Management

• → ITIL processes, ITIL Service Design > Architecture Management

Availability Design Guidelines

• The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
• → ITIL processes, ITIL Service Design > Availability Management

Availability Guidelines for the Service Desk

• Rules produced by Availability Management on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents.
• → ITIL processes, ITIL Service Design > Availability Management

Availability Improvement Plan

• A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively.
• It embraces a description of the current situation, improvement measures and planned new guidelines.
• → Checklist Availability Improvement Plan
• → ITIL processes, Availability Management - ITIL V2

Availability/ ITSCM/ Security Testing Schedule

• A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.
• → ITIL processes,
  • ITIL Service Design > Availability Management
  • ITIL Service Design > IT Service Continuity Management
  • ITIL Service Design > Information Security Management

Availability Management

• → ITIL processes, ITIL Service Design > Availability Management

Availability Management Information System

• A virtual repository of all Availability Management data, usually stored in multiple physical locations.
• → ITIL processes, ITIL Service Design > Availability Management

Availability Manager

• → Roles within ITIL, Availability Manager

Availability Monitoring

• → ITIL sub-process, Availability Monitoring and Reporting

Availability Plan

• The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability.
• → ITIL processes, ITIL Service Design > Availability Management

Availability Report

• The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.
• → Checklist Availability Report
• → ITIL processes, ITIL Service Design > Availability Management

Availability Test

• → ITIL sub-process, Availability Testing

 

→ ITIL terms starting with "A"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with A