ITIL Glossary/ ITIL Terms A: Difference between revisions
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
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This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
{| | {| | ||
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<p> </p> | <p> </p> | ||
<p><span id="top"> </span></p> | <p><span id="top-a"> </span></p> | ||
==ITIL Terms | ===ITIL Terms beginning with <big>A</big>=== | ||
---- | |||
Please click on one of the terms to see its definition or [[# | Please click on one of the terms to see its definition or [[#Definitions|skip list and proceed to "Definitions"]]. | ||
<p> </p> | <p> </p> | ||
* [[#Acceptance Test|Acceptance Test]] | *[[#Acceptance Test|Acceptance Test]] | ||
* [[#Access Management|Access Management]] | *[[#Access Management|Access Management]] | ||
* [[#Access Manager|Access Manager]] | *[[#Access Manager|Access Manager]] | ||
* [[#Access Rights|Access Rights]] | *[[#Access Rights|Access Rights]] | ||
* [[#Application Developer|Application Developer]] | *[[#Application Developer|Application Developer]] | ||
* [[#Application Development|Application Development]] | *[[#Application Development|Application Development]] | ||
* [[#Application Framework|Application Framework]] | *[[#Application Framework|Application Framework]] | ||
* [[#Application Management|Application Management]] | *[[#Application Management|Application Management]] | ||
* [[#Application Manager|Application Manager]] | *[[#Application Manager|Application Manager]] | ||
* [[#Applications Analyst|Applications Analyst]] | *[[#Applications Analyst|Applications Analyst]] | ||
* [[#Architecture Management|Architecture Management]] | *[[#Architecture Management|Architecture Management]] | ||
* [[#Availability Design Guidelines|Availability Design Guidelines]] | *[[#Availability Design Guidelines|Availability Design Guidelines]] | ||
* [[#Availability Guidelines for the Service Desk|Availability Guidelines for the Service Desk]] | *[[#Availability Guidelines for the Service Desk|Availability Guidelines for the Service Desk]] | ||
* [[#Availability Improvement Plan|Availability Improvement Plan]] | *[[#Availability Improvement Plan|Availability Improvement Plan]] | ||
* [[#Availability/ ITSCM/ Security Testing Schedule|Availability/ ITSCM/ Security Testing Schedule]] | *[[#Availability/ ITSCM/ Security Testing Schedule|Availability/ ITSCM/ Security Testing Schedule]] | ||
* [[#Availability Management|Availability Management]] | *[[#Availability Management|Availability Management]] | ||
* [[#Availability Management Information System|Availability Management Information System]] | *[[#Availability Management Information System|Availability Management Information System]] | ||
* [[#Availability Manager|Availability Manager]] | *[[#Availability Manager|Availability Manager]] | ||
* [[#Availability Monitoring|Availability Monitoring]] | *[[#Availability Monitoring|Availability Monitoring]] | ||
* [[#Availability Plan|Availability Plan]] | *[[#Availability Plan|Availability Plan]] | ||
* [[#Availability Report|Availability Report]] | *[[#Availability Report|Availability Report]] | ||
* [[#Availability Test|Availability Test]] | *[[#Availability Test|Availability Test]] | ||
<p> </p> | <p> </p> | ||
==<span id= | ==<span id="ITIL-Definitions-A">Definitions</span>== | ||
====Acceptance Test==== | ====Acceptance Test==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Service Validation and Testing#ITIL Service Acceptance Testing|Service Acceptance Testing]] | ||
====Access Management==== | ====Access Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Access Management]] | ||
====Access Manager==== | ====Access Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Access Manager|Access Manager]] | *→ Roles within ITIL, [[ITIL Roles#Access Manager|Access Manager]] | ||
====Access Rights==== | ====Access Rights==== | ||
* A set of data defining what services a user is allowed to access. | *A set of data defining what services a user is allowed to access. | ||
* This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles. | *This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Access Management]] | ||
====Application Development==== | ====Application Development==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]] | ||
====Application Developer==== | ====Application Developer==== | ||
* → Roles within ITIL, [[ITIL Roles#Application Developer|Application Developer]] | *→ Roles within ITIL, [[ITIL Roles#Application Developer|Application Developer]] | ||
====Application Framework==== | ====Application Framework==== | ||
* Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based. | *Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based. | ||
* For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers. | *For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers. | ||
* Application Frameworks define classes of applications, typically with common non-functional requirements. | *Application Frameworks define classes of applications, typically with common non-functional requirements. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]] | ||
====Application Management==== | ====Application Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[ITIL Application Management|Application Management]] | ||
====Application Manager==== | ====Application Manager==== | ||
* The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class. | *The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class. | ||
* In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities. | *In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities. | ||
* → Roles within ITIL V2: Roles outside of IT Service Management | *→ Roles within ITIL V2: Roles outside of IT Service Management | ||
====Applications Analyst==== | ====Applications Analyst==== | ||
* → Roles within ITIL, [[ITIL Roles#Applications Analyst|Applications Analyst]] | *→ Roles within ITIL, [[ITIL Roles#Applications Analyst|Applications Analyst]] | ||
====Architecture Management==== | ====Architecture Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]] | ||
====Availability Design Guidelines==== | ====Availability Design Guidelines==== | ||
* The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components. | *The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Guidelines for the Service Desk==== | ====Availability Guidelines for the Service Desk==== | ||
* Rules produced by [[Availability Management]] on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents. | *Rules produced by [[Availability Management]] on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Improvement Plan==== | ====Availability Improvement Plan==== | ||
* A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively. | *A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively. | ||
* It embraces a description of the current situation, improvement measures and planned new guidelines. | *It embraces a description of the current situation, improvement measures and planned new guidelines. | ||
* → [[Checklist Availability Improvement Plan]] | *→ [[Checklist Availability Improvement Plan]] | ||
* → ITIL processes, [[Availability Management - ITIL V2]] | *→ ITIL processes, [[Availability Management - ITIL V2]] | ||
====Availability/ ITSCM/ Security Testing Schedule==== | ====Availability/ ITSCM/ Security Testing Schedule==== | ||
* A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] and [[IT Security Management|Information Security Management]]. | *A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] and [[IT Security Management|Information Security Management]]. | ||
* → ITIL processes, | *→ ITIL processes, | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]] | ||
====Availability Management==== | ====Availability Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Management Information System==== | ====Availability Management Information System==== | ||
* A virtual repository of all [[Availability Management]] data, usually stored in multiple physical locations. | *A virtual repository of all [[Availability Management]] data, usually stored in multiple physical locations. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Manager==== | ====Availability Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Availability Manager|Availability Manager]] | *→ Roles within ITIL, [[ITIL Roles#Availability Manager|Availability Manager]] | ||
====Availability Monitoring==== | ====Availability Monitoring==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Availability Management#ITIL Availability Management Reporting|Availability Monitoring and Reporting]] | ||
====Availability Plan==== | ====Availability Plan==== | ||
* The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability. | *The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Report==== | ====Availability Report==== | ||
* The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability. | *The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability. | ||
* → [[Checklist Availability Report]] | *→ [[Checklist Availability Report]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Availability Test==== | ====Availability Test==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Availability Management#Availability Management Testing|Availability Testing]] | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "A"]]</div> | <div align="right">[[#top-a|→ ITIL terms starting with "A"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
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'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
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Latest revision as of 17:56, 7 February 2019
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with A
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Acceptance Test
- Access Management
- Access Manager
- Access Rights
- Application Developer
- Application Development
- Application Framework
- Application Management
- Application Manager
- Applications Analyst
- Architecture Management
- Availability Design Guidelines
- Availability Guidelines for the Service Desk
- Availability Improvement Plan
- Availability/ ITSCM/ Security Testing Schedule
- Availability Management
- Availability Management Information System
- Availability Manager
- Availability Monitoring
- Availability Plan
- Availability Report
- Availability Test
Definitions
Acceptance Test
- → ITIL sub-process, Service Acceptance Testing
Access Management
- → ITIL processes, ITIL Service Operation > Access Management
Access Manager
- → Roles within ITIL, Access Manager
Access Rights
- A set of data defining what services a user is allowed to access.
- This definition is achieved by assigning the user, identified by his User Identity, to one or more User Roles.
- → ITIL processes, ITIL Service Operation > Access Management
Application Development
- → ITIL processes, ITIL Service Transition > Application Development
Application Developer
- → Roles within ITIL, Application Developer
Application Framework
- Application Frameworks aim to promote the re-use of components and the standardizing of technologies on which applications are based.
- For this reason, they have to be planned and managed separately from software development projects – but must be carefully aligned with the needs of software developers.
- Application Frameworks define classes of applications, typically with common non-functional requirements.
- → ITIL processes, ITIL Service Design > Architecture Management
Application Management
- → ITIL processes, ITIL Service Operation > Application Management
Application Manager
- The Application Manager is responsible for the creation, upgrading and supporting of an application or application-class.
- In the main he is Service Provider for the IT Service Management processes, i.e. he ensures the frictionless operation of the applications and supports application-related project activities.
- → Roles within ITIL V2: Roles outside of IT Service Management
Applications Analyst
- → Roles within ITIL, Applications Analyst
Architecture Management
- → ITIL processes, ITIL Service Design > Architecture Management
Availability Design Guidelines
- The Availability Design Guidelines define from a technical point of view how the required availability levels can be achieved, including specific instructions for application development and for externally sourced infrastructure components.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Guidelines for the Service Desk
- Rules produced by Availability Management on how to manage Incidents causing unavailability, to prevent minor Incidents from becoming major Incidents.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Improvement Plan
- A Plan to ensure that existing and future Availability requirements for IT Services can be fulfilled cost-effectively.
- It embraces a description of the current situation, improvement measures and planned new guidelines.
- → Checklist Availability Improvement Plan
- → ITIL processes, Availability Management - ITIL V2
Availability/ ITSCM/ Security Testing Schedule
- A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.
- → ITIL processes,
Availability Management
- → ITIL processes, ITIL Service Design > Availability Management
Availability Management Information System
- A virtual repository of all Availability Management data, usually stored in multiple physical locations.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Manager
- → Roles within ITIL, Availability Manager
Availability Monitoring
- → ITIL sub-process, Availability Monitoring and Reporting
Availability Plan
- The Availability Plan contains detailed information about initiatives aimed at improving service and/ or component availability.
- → ITIL processes, ITIL Service Design > Availability Management
Availability Report
- The Availability Report provides other Service Management processes and IT Management with information related to service and infrastructure component availability.
- → Checklist Availability Report
- → ITIL processes, ITIL Service Design > Availability Management
Availability Test
- → ITIL sub-process, Availability Testing
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with A
