ITIL Glossary/ ITIL Terms U
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
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ITIL Terms starting with U
For quick access, all ITIL terms and definitions starting with "U" are listed below.
Please click on one of the terms to see its definition.
- UC
- Underpinning Contract (UC)
- Underpinning Information Security Policy
- User
- User Escalation
- User FAQs
- User Identity Record
- User Identity Request
- User Manual
- User Role
- User Role Access Profile
- User Role Requirements
Definitions
UC
Underpinning Contract (UC)
- A contract between an IT service provider and a third party.
- The third party provides supporting services that enable the service provider to deliver a service to a customer.
- Therefore, Underpinning Contracts must be aligned with the customer-facing Service Level Agreements.
- → Checklist Underpinning Contract (UC)
- → ITIL processes, ITIL Service Design > Supplier Management
Underpinning Information Security Policy
- Underpinning Information Security Policies are specific policies complementing the main Information Security Policy by setting binding rules for the use of systems and information as well as for the use and delivery of services, with the aim of improving information security.
- → ITIL processes, ITIL Service Design > Information Security Management
User
- → Roles within ITIL, Service User
- A person who uses one or several IT services on a day-to-day basis. Service Users are distinct from Customers, as some Customers do not use IT services directly.
User Escalation
- Escalation regarding the processing of an Incident or Service Request, initiated by a user experiencing delays or a failure to restore their services.
- → ITIL processes, ITIL Service Operation > Incident Management
User FAQs
- Self-help information for users supplied by the Service Desk, usually as part of the Support Pages on the intranet.
- → ITIL processes, ITIL Service Operation > Incident Management
User Identity Record
- A set of data with all the details identifying a user or person.
- It is used to grant rights to that user or person.
- → ITIL processes, ITIL Service Operation > Access Management
User Identity Request
- A request to create, modify or delete a User Identity.
- → ITIL processes, ITIL Service Operation > Access Management
User Manual
- A document for end-users, describing how to use an application or system.
- → ITIL processes, ITIL Service Transition > Application Development
User Role
- A role as part of a catalogue or hierarchy of all the roles (types of users) in the organization.
- Access rights are based on the roles that individual users have as part of an organization.
- → ITIL processes, ITIL Service Operation > Access Management
User Role Access Profile
- A set of data defining the level of access to a service or group of services for a certain type of user ("User Role").
- User Role Access Profiles help to protect the confidentiality, integrity and availability of assets by defining what information computer users can utilize, the programs that they can run, and the modifications that they can make.
- → ITIL processes, ITIL Service Operation > Access Management
User Role Requirements
- Requirements from the business side for the catalogue or hierarchy of user roles (types of users) in the organization.
- Access rights are based on the roles that individual users have as part of an organization.
- → ITIL processes, ITIL Service Operation > Access Management
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
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