ITIL Glossary/ ITIL Terms P

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ITIL Glossary:
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)

ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

Look up all terms or browse alphabetically:

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ITIL Terms starting with P

For quick access, all ITIL terms and definitions starting with "P" are listed below.

Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

• Pattern of Business Activity (PBA)
• PIR
• Post Implementation Review (PIR)
• Pro-Active User Information
• Problem
• Problem Categorization
• Problem Closure
• Problem Identification
• Problem Management
• Problem Management Report
• Problem Manager
• Problem Priority
• Problem Record
• Problem Report
• Process and Asset Valuation
• Process Architect
• Process Architecture
• Process Area
• Process Assessment Guideline
• Process Audit
• Process Benchmarking
• Process Design
• Process Evaluation
• Process Evaluation Programme
• Process Evaluation Report
• Process Maturity Assessment
• Process Metric (KPI)
• Process Owner
• Project Charter
• Project Control
• Project Coordination
• Projected Service Availability (PSA)
• Projected Service Outage (PSO)
• Project History Log
• Project Management (Transition Planning and Support)
• Project Manager
• Project Plan (Service Transition Plan)
• Project Portfolio Status Report
• Purchase Order
• Purchase Request

 

Definitions

Pattern of Business Activity (PBA)

• Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
• PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
• → ITIL processes, ITIL Service Strategy > Demand Management

PIR

• → Post Implementation Review

Post Implementation Review (PIR)

• The Post Implementation Review takes place after a Change has been implemented.
• It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement.
• → Checklist Post Implementation Review (PIR)
• → ITIL processes, ITIL Service Transition > Change Management

Pro-Active User Information

• A notification to users of existing or imminent service failures even if the users are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
• → ITIL processes, ITIL Service Operation > Incident Management

Problem

• A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created.
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Categorization

• → ITIL sub-prozess, Problem Categorization and Prioritization

Problem Closure

• → Checklist Closure of a Problem
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Identification

• → ITIL sub-prozess, Proactive Problem Identification

Problem Management

• → ITIL processes, ITIL Service Operation > Problem Management

Problem Management Report

• A report supplying Problem-related information to the other Service Management processes.
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Manager

• → Roles within ITIL, Problem Manager

Problem Priority

• → Checklist Problem Priority
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Record

• The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
• → ITIL Checklist Problem Record
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Report

• → Checklist Problem Report

Process and Asset Valuation

• An estimate of the value a process or other asset represents for the business.
• This value is an important input for Risk Analysis.
• → ITIL processes, ITIL Service Design > Risk Management

Process Architect

• → Roles within ITIL, Process Architect

Process Architecture

• An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
• The Process Architecture is part the Enterprise Architecture.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Area

• Process Area is a CMMI® [2] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
• In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.

Process Assessment Guideline

• A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Audit

• → ITIL sub-prozess, Process Audit

Process Benchmarking

• → ITIL sub-prozess, Process Benchmarking

Process Design

• The description of a process including its in- and outputs, activities, and responsibilities.
• Process Designs are under the control of Process Management.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation

• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation Programme

• The purpose of the Process Evaluation Programme is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation Report

• The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Maturity Assessment

• → ITIL sub-prozess, Process Maturity Assessment

Process Metric (KPI)

• Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Owner

• → Roles within ITIL, Process Owner

Project Charter

• The Project Charter is a statement of the scope, objectives and participants in a project.
• It outlines the project objectives, identifies the main stakeholders, defines the authority of the Project Manager and the resources at his disposal, and lists any constraints and assumptions affecting the project.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Control

• → ITIL sub-prozess, Project Management - Transition Planning and Support#ITIL Project Management Control

Project Coordination

• → ITIL sub-prozess, Project Planning and Coordination

Projected Service Availability (PSA)

• A Document that identifies the effect of planned Changes on agreed Service Levels, based on the Forward Schedule of Change (FSC).
• → ITIL processes, Change Management - ITIL V2

Projected Service Outage (PSO)

• The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in SLAs.
• → ITIL processes, ITIL Service Transition > Change Management

Project History Log

• A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Management (Transition Planning and Support)

• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Manager

• → Roles within ITIL, Project Manager

Project Plan (Service Transition Plan)

• A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Portfolio Status Report

• The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Purchase Order

• An order for purchasing items from a supplier.
• If the order is for an externally supplied Supporting Service it is accompanied by an Underpinning Contract defining service level targets.
• → ITIL processes, ITIL Service Design > Supplier Management

Purchase Request

• A request to purchase a service or a product from an external supplier, issued for example from Release Management during Service Build.
• Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
• → ITIL processes, ITIL Service Design > Supplier Management

 

→ ITIL terms starting with "A"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.

   

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