ITIL Glossary/ ITIL Terms T

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with T

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Please click on one of the terms to see its definition.

 

• Technical/ Administration Manual
• Technical Analyst
• Technical Management
• Test and QS Manager
• Test Manager
• Test Model
• Test Report
• Transition Planning and Support

 

Definitions

Technical/ Administration Manual

• A document describing the procedures required to run and maintain a type of application or infrastructure component.
• → ITIL processes, ITIL Service Transition > Application Development

Technical Analyst

• → Roles within ITIL, Technical Analyst
• The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.
• There is typically one Technical Analyst or team of analysts for every key technology area.
• This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.
• It is also responsible for developing the skills required to operate the IT infrastructure.

Technical Management

• → ITIL processes, ITIL Service Operation > Technical Management

Test and QS Manager

• As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.
• This role is therefore always used when applications or infrastructure components must be subjected to testing.
• → Roles within ITIL V2: Roles outside of IT Service Management

Test Manager

• → Roles within ITIL, Test Manager
• The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

Test Model

• A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the Project Plan.
• Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.
• → ITIL processes, ITIL Service Transition > Service Validation and Testing

Test Report

• A Test Report provides a summary of testing and assessment activities.
• A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by Availability, IT Service Continuity or Information Security Management.
• → ITIL processes,
  • ITIL Service Design > Availability Management
  • ITIL Service Design > IT Service Continuity Management
  • ITIL Service Design > Information Security Management

Transition Planning and Support

• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

 

→ ITIL terms starting with "T"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with T