ITIL Glossary/ ITIL Terms P

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with P

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Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

• Pattern of Business Activity (PBA)
• PIR
• Post Implementation Review (PIR)
• Pro-Active User Information
• Problem
• Problem Categorization
• Problem Closure
• Problem Identification
• Problem Management
• Problem Management Report
• Problem Manager
• Problem Priority
• Problem Record
• Problem Report
• Process and Asset Valuation
• Process Architect
• Process Architecture
• Process Area
• Process Assessment Guideline
• Process Audit
• Process Benchmarking
• Process Design
• Process Evaluation
• Process Evaluation Program
• Process Evaluation Report
• Process Maturity Assessment
• Process Metric (KPI)
• Process Owner
• Project Charter
• Project Control
• Project Coordination
• Projected Service Availability (PSA)
• Projected Service Outage (PSO)
• Project History Log
• Project Management (Transition Planning and Support)
• Project Manager
• Project Plan (Service Transition Plan)
• Project Portfolio Status Report
• Purchase Order
• Purchase Request

 

Definitions

Pattern of Business Activity (PBA)

• Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
• PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
• → ITIL processes, ITIL Service Strategy > Demand Management

PIR

• → Post Implementation Review

Post Implementation Review (PIR)

• The Post Implementation Review takes place after a Change has been implemented.
• It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement.
• → Checklist Post Implementation Review (PIR)
• → ITIL processes, ITIL Service Transition > Change Management

Pro-Active User Information

• A notification to users of existing or imminent service failures even if the users are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
• → ITIL processes, ITIL Service Operation > Incident Management

Problem

• A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created.
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Categorization

• → ITIL sub-process, Problem Categorization and Prioritization

Problem Closure

• → Checklist Closure of a Problem
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Identification

• → ITIL sub-process, Proactive Problem Identification

Problem Management

• → ITIL processes, ITIL Service Operation > Problem Management

Problem Management Report

• A report supplying Problem-related information to the other Service Management processes.
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Manager

• → Roles within ITIL, Problem Manager

Problem Priority

• → Checklist Problem Priority
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Record

• The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
• → ITIL Checklist Problem Record
• → ITIL processes, ITIL Service Operation > Problem Management

Problem Report

• → Checklist Problem Report

Process and Asset Valuation

• An estimate of the value a process or other asset represents for the business.
• This value is an important input for Risk Analysis.
• → ITIL processes, ITIL Service Design > Risk Management

Process Architect

• → Roles within ITIL, Process Architect

Process Architecture

• An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
• The Process Architecture is part the Enterprise Architecture.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Area

• Process Area is a CMMI® [2] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
• In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.

Process Assessment Guideline

• A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Audit

• → ITIL sub-process, Process Audit

Process Benchmarking

• → ITIL sub-process, Process Benchmarking

Process Design

• The description of a process including its in- and outputs, activities, and responsibilities.
• Process Designs are under the control of Process Management.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation

• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation Program

• The purpose of the Process Evaluation Program is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Evaluation Report

• The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Maturity Assessment

• → ITIL sub-process, Process Maturity Assessment

Process Metric (KPI)

• Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process.
• → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation

Process Owner

• → Roles within ITIL, Process Owner

Project Charter

• The Project Charter is a statement of the scope, objectives and participants in a project.
• It outlines the project objectives, identifies the main stakeholders, defines the authority of the Project Manager and the resources at his disposal, and lists any constraints and assumptions affecting the project.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Control

• → ITIL sub-process, Project Management - Transition Planning and Support#ITIL Project Management Control

Project Coordination

• → ITIL sub-process, Project Planning and Coordination

Projected Service Availability (PSA)

• A Document that identifies the effect of planned Changes on agreed Service Levels, based on the Forward Schedule of Change (FSC).
• → ITIL processes, Change Management - ITIL V2

Projected Service Outage (PSO)

• The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in SLAs.
• → ITIL processes, ITIL Service Transition > Change Management

Project History Log

• A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Management (Transition Planning and Support)

• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Manager

• → Roles within ITIL, Project Manager

Project Plan (Service Transition Plan)

• A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Project Portfolio Status Report

• The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status.
• → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support

Purchase Order

• An order for purchasing items from a supplier.
• If the order is for an externally supplied Supporting Service it is accompanied by an Underpinning Contract defining service level targets.
• → ITIL processes, ITIL Service Design > Supplier Management

Purchase Request

• A request to purchase a service or a product from an external supplier, issued for example from Release Management during Service Build.
• Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
• → ITIL processes, ITIL Service Design > Supplier Management

 

→ ITIL terms starting with "P"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
[2] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

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