ITIL Glossary/ ITIL Terms R: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_R#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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<p><span id="top"> </span></p> | <p><span id="top"> </span></p> | ||
==ITIL Terms starting with <big>R</big>== | ===ITIL Terms starting with <big>R</big>=== | ||
---- | |||
For quick access, all ITIL terms and definitions starting with "R" are listed below. | For quick access, all ITIL terms and definitions starting with "R" are listed below. | ||
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* [[#Recovery Plan|Recovery Plan]] | *[[#Recovery Plan|Recovery Plan]] | ||
* [[#Release|Release]] | *[[#Release|Release]] | ||
* [[#Release Build|Release Build]] | *[[#Release Build|Release Build]] | ||
* [[#Release Component|Release Component]] | *[[#Release Component|Release Component]] | ||
* [[#Release Deployment|Release Deployment]] | *[[#Release Deployment|Release Deployment]] | ||
* [[#Release and Deployment Management|Release and Deployment Management]] | *[[#Release and Deployment Management|Release and Deployment Management]] | ||
* [[#Release Management|Release Management]] | *[[#Release Management|Release Management]] | ||
* [[#Release Manager|Release Manager]] | *[[#Release Manager|Release Manager]] | ||
* [[#Release Package|Release Package]] | *[[#Release Package|Release Package]] | ||
* [[#Release Plan|Release Plan]] | *[[#Release Plan|Release Plan]] | ||
* [[#Release Planning|Release Planning]] | *[[#Release Planning|Release Planning]] | ||
* [[#Release Policy|Release Policy]] | *[[#Release Policy|Release Policy]] | ||
* [[#Release Record|Release Record]] | *[[#Release Record|Release Record]] | ||
* [[#Release Unit|Release Unit]] | *[[#Release Unit|Release Unit]] | ||
* [[#Request Categorization|Request Categorization]] | *[[#Request Categorization|Request Categorization]] | ||
* [[#Request for Access Rights|Request for Access Rights]] | *[[#Request for Access Rights|Request for Access Rights]] | ||
* [[#Request for Change (RFC)|Request for Change (RFC)]] | *[[#Request for Change (RFC)|Request for Change (RFC)]] | ||
* [[#Request for Service|Request for Service]] | *[[#Request for Service|Request for Service]] | ||
* [[#Request Fulfilment|Request Fulfilment]] | *[[#Request Fulfilment|Request Fulfilment]] | ||
* [[#Required Modifications to Service Catalogue|Required Modifications to Service Catalogue]] | *[[#Required Modifications to Service Catalogue|Required Modifications to Service Catalogue]] | ||
* [[#Required Modifications to UCs|Required Modifications to UCs]] | *[[#Required Modifications to UCs|Required Modifications to UCs]] | ||
* [[#RFC|RFC]] | *[[#RFC|RFC]] | ||
* [[#RFC Assessment Guideline|RFC Assessment Guideline]] | *[[#RFC Assessment Guideline|RFC Assessment Guideline]] | ||
* [[#RFC Template|RFC Template]] | *[[#RFC Template|RFC Template]] | ||
* [[#Risk Analysis|Risk Analysis]] | *[[#Risk Analysis|Risk Analysis]] | ||
* [[#Risk Management|Risk Management]] | *[[#Risk Management|Risk Management]] | ||
* [[#Risk Management Policy|Risk Management Policy]] | *[[#Risk Management Policy|Risk Management Policy]] | ||
* [[#Risk Manager|Risk Manager]] | *[[#Risk Manager|Risk Manager]] | ||
* [[#Risk Monitoring|Risk Monitoring]] | *[[#Risk Monitoring|Risk Monitoring]] | ||
* [[#Risk Register|Risk Register]] | *[[#Risk Register|Risk Register]] | ||
* [[#Roles|Roles]] | *[[#Roles|Roles]] | ||
<p> </p> | <p> </p> | ||
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====Recovery Plan==== | ====Recovery Plan==== | ||
* Recovery Plans are created mainly by [[Availability Management|Availability]] and [[IT Service Continuity Management]]. | *Recovery Plans are created mainly by [[Availability Management|Availability]] and [[IT Service Continuity Management]]. | ||
* The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state. | *The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state. | ||
* → ITIL processes, | *→ ITIL processes, | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
====Release==== | ====Release==== | ||
* A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of [[#Release Unit|Release Units]]. | *A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of [[#Release Unit|Release Units]]. | ||
====Release and Deployment Management==== | ====Release and Deployment Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Build==== | ====Release Build==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Build|Release Build]] | ||
====Release Component==== | ====Release Component==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Service Validation and Testing#ITIL Validation RC Acquisition|Release Component Acquisition]] | ||
====Release Deployment==== | ====Release Deployment==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Deployment|Release Deployment]] | ||
====Release Management==== | ====Release Management==== | ||
* → ITIL processes, | *→ ITIL processes, | ||
** ITIL V3: [[ITIL | **ITIL V3: [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
** ITIL V2: [[Release Management]] | **ITIL V2: [[Release Management]] | ||
====Release Manager==== | ====Release Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Release Manager|Release Manager]] | *→ Roles within ITIL, [[ITIL Roles#Release Manager|Release Manager]] | ||
====Release Package==== | ====Release Package==== | ||
* → [[#Release|Release]] | *→ [[#Release|Release]] | ||
====Release Plan==== | ====Release Plan==== | ||
* A Document that embraces all Releases in line for rollout and their planned implementation dates. | *A Document that embraces all Releases in line for rollout and their planned implementation dates. | ||
* A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity. | *A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity. | ||
* → [[Checklist Release Plan]] | *→ [[Checklist Release Plan]] | ||
* → ITIL processes, [[Release Management|Release Management - ITIL V2]] | *→ ITIL processes, [[Release Management|Release Management - ITIL V2]] | ||
====Release Planning==== | ====Release Planning==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Management Planning|Release Planning]] | ||
====Release Policy==== | ====Release Policy==== | ||
* A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact. | *A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact. | ||
* → [[Checklist Release Policy|ITIL Checklist Release Policy]] | *→ [[Checklist Release Policy|ITIL Checklist Release Policy]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Record==== | ====Release Record==== | ||
* | * Release Record contains all details of a [[#Release|Release]], documenting the history of the Release from the first planning stages to closure. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Unit==== | ====Release Unit==== | ||
* A Release Unit is a set of new, changed and/or unchanged [[ITIL_Glossary/_ITIL_Terms_C#CI (Configuration Item)|Configuration Items]], which are tested and introduced into the live environment together to implement one or several approved Changes. | *A Release Unit is a set of new, changed and/or unchanged [[ITIL_Glossary/_ITIL_Terms_C#CI (Configuration Item)|Configuration Items]], which are tested and introduced into the live environment together to implement one or several approved Changes. | ||
====Request Categorization==== | ====Request Categorization==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Request Fulfilment#Request Fulfilment Logging|Request Logging and Categorization]] | ||
====Request for Access Rights==== | ====Request for Access Rights==== | ||
* A request to grant, change or revoke the right to use a particular service or access certain assets. | *A request to grant, change or revoke the right to use a particular service or access certain assets. | ||
====Request for Change (RFC)==== | ====Request for Change (RFC)==== | ||
* A formal request for a Change to be implemented. | *A formal request for a Change to be implemented. | ||
* An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | *An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | ||
* The term RFC is often misused to mean a [[ITIL_Glossary/_ITIL_Terms_C#Change Record|Change Record]], or the Change in itself. | *The term RFC is often misused to mean a [[ITIL_Glossary/_ITIL_Terms_C#Change Record|Change Record]], or the Change in itself. | ||
* → [[Checklist Request for Change RFC|ITIL Checklist Checklist Request for Change - RFC]] | *→ [[Checklist Request for Change RFC|ITIL Checklist Checklist Request for Change - RFC]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Request for Service==== | ====Request for Service==== | ||
* A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. | *A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. | ||
* The details of a Request for Service are recorded by Request Fulfilment in a [[ITIL_Glossary/_ITIL_Terms_S#Service Request Record|Service Request Record]]. | *The details of a Request for Service are recorded by Request Fulfilment in a [[ITIL_Glossary/_ITIL_Terms_S#Service Request Record|Service Request Record]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Request Fulfilment]] | ||
====Request Fulfilment==== | ====Request Fulfilment==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Request Fulfilment]] | ||
====Required Modifications to Service Catalogue==== | ====Required Modifications to Service Catalogue==== | ||
* A request from a Service Management process to change the [[ITIL_Glossary/_ITIL_Terms_S#Service Catalogue|Service Catalogue.]] | *A request from a Service Management process to change the [[ITIL_Glossary/_ITIL_Terms_S#Service Catalogue|Service Catalogue.]] | ||
* This request is sent to [[Service Catalogue Management]] if new services or service attributes must be recorded. | *This request is sent to [[Service Catalogue Management]] if new services or service attributes must be recorded. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Service Catalogue Management]] | ||
====Required Modifications to UCs==== | ====Required Modifications to UCs==== | ||
* A request from a Service Management process to change an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]]. | *A request from a Service Management process to change an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]]. | ||
* This request is most often sent from [[Service Level Management]] to [[Supplier Management]] if a new service requires a new or modified external Supporting Service. | *This request is most often sent from [[Service Level Management]] to [[Supplier Management]] if a new service requires a new or modified external Supporting Service. | ||
====RFC==== | ====RFC==== | ||
* → [[#Request for Change (RFC)|Request for Change]] | *→ [[#Request for Change (RFC)|Request for Change]] | ||
====RFC Assessment Guideline==== | ====RFC Assessment Guideline==== | ||
* A guideline describing the aspects to be considered when assessing a proposed change. | *A guideline describing the aspects to be considered when assessing a proposed change. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====RFC Template==== | ====RFC Template==== | ||
* A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | *A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Risk Analysis==== | ====Risk Analysis==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Risk Management#ITIL Risk Analysis|Business Impact and Risk Analysis]] | ||
====Risk Management==== | ====Risk Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Risk Management Policy==== | ====Risk Management Policy==== | ||
* The Risk Management Policy describes and communicates the organization’s approach to managing risk. | *The Risk Management Policy describes and communicates the organization’s approach to managing risk. | ||
* Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties. | *Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties. | ||
* The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management. | *The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Risk Manager==== | ====Risk Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Risk Manager|Risk Manager]] | *→ Roles within ITIL, [[ITIL Roles#Risk Manager|Risk Manager]] | ||
====Risk Monitoring==== | ====Risk Monitoring==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Risk Management#Risk Monitoring ITIL|Risk Monitoring]] | ||
====Risk Register==== | ====Risk Register==== | ||
* The Risk Register is a tool used by the [[Risk Management]] process to keep an overview of identified risks and corresponding counter measures. | *The Risk Register is a tool used by the [[Risk Management]] process to keep an overview of identified risks and corresponding counter measures. | ||
* The Risk Register is sometimes referred to as the Risk Log. | *The Risk Register is sometimes referred to as the Risk Log. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Roles==== | ====Roles==== | ||
* ITIL V3: → [[ITIL Roles]] | *ITIL V3: → [[ITIL Roles]] | ||
* ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions|Roles in previous ITIL versions]] | *ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions|Roles in previous ITIL versions]] | ||
<p> </p> | <p> </p> | ||
Revision as of 14:16, 28 November 2014
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with R
For quick access, all ITIL terms and definitions starting with "R" are listed below.
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Recovery Plan
- Release
- Release Build
- Release Component
- Release Deployment
- Release and Deployment Management
- Release Management
- Release Manager
- Release Package
- Release Plan
- Release Planning
- Release Policy
- Release Record
- Release Unit
- Request Categorization
- Request for Access Rights
- Request for Change (RFC)
- Request for Service
- Request Fulfilment
- Required Modifications to Service Catalogue
- Required Modifications to UCs
- RFC
- RFC Assessment Guideline
- RFC Template
- Risk Analysis
- Risk Management
- Risk Management Policy
- Risk Manager
- Risk Monitoring
- Risk Register
- Roles
Definitions
Recovery Plan
- Recovery Plans are created mainly by Availability and IT Service Continuity Management.
- The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.
- → ITIL processes,
Release
- A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of Release Units.
Release and Deployment Management
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Build
- → ITIL sub-process, Release Build
Release Component
- → ITIL sub-process, Release Component Acquisition
Release Deployment
- → ITIL sub-process, Release Deployment
Release Management
- → ITIL processes,
- ITIL V3: ITIL Service Transition > Release and Deployment Management
- ITIL V2: Release Management
Release Manager
- → Roles within ITIL, Release Manager
Release Package
- → Release
Release Plan
- A Document that embraces all Releases in line for rollout and their planned implementation dates.
- A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
- → Checklist Release Plan
- → ITIL processes, Release Management - ITIL V2
Release Planning
- → ITIL sub-process, Release Planning
Release Policy
- A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
- → ITIL Checklist Release Policy
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Record
- Release Record contains all details of a Release, documenting the history of the Release from the first planning stages to closure.
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Unit
- A Release Unit is a set of new, changed and/or unchanged Configuration Items, which are tested and introduced into the live environment together to implement one or several approved Changes.
Request Categorization
- → ITIL sub-process, Request Logging and Categorization
Request for Access Rights
- A request to grant, change or revoke the right to use a particular service or access certain assets.
Request for Change (RFC)
- A formal request for a Change to be implemented.
- An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
- The term RFC is often misused to mean a Change Record, or the Change in itself.
- → ITIL Checklist Checklist Request for Change - RFC
- → ITIL processes, ITIL Service Transition > Change Management
Request for Service
- A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
- The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
- → ITIL processes, ITIL Service Operation > Request Fulfilment
Request Fulfilment
- → ITIL processes, ITIL Service Operation > Request Fulfilment
Required Modifications to Service Catalogue
- A request from a Service Management process to change the Service Catalogue.
- This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
- → ITIL processes, ITIL Service Design > Service Catalogue Management
Required Modifications to UCs
- A request from a Service Management process to change an Underpinning Contract.
- This request is most often sent from Service Level Management to Supplier Management if a new service requires a new or modified external Supporting Service.
RFC
RFC Assessment Guideline
- A guideline describing the aspects to be considered when assessing a proposed change.
- → ITIL processes, ITIL Service Transition > Change Management
RFC Template
- A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
- → ITIL processes, ITIL Service Transition > Change Management
Risk Analysis
- → ITIL sub-process, Business Impact and Risk Analysis
Risk Management
- → ITIL processes, ITIL Service Design > Risk Management
Risk Management Policy
- The Risk Management Policy describes and communicates the organization’s approach to managing risk.
- Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
- The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
- → ITIL processes, ITIL Service Design > Risk Management
Risk Manager
- → Roles within ITIL, Risk Manager
Risk Monitoring
- → ITIL sub-process, Risk Monitoring
Risk Register
- The Risk Register is a tool used by the Risk Management process to keep an overview of identified risks and corresponding counter measures.
- The Risk Register is sometimes referred to as the Risk Log.
- → ITIL processes, ITIL Service Design > Risk Management
Roles
- ITIL V3: → ITIL Roles
- ITIL V2: → Roles in previous ITIL versions
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with R
