ITIL Glossary/ ITIL Terms T: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_T#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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==ITIL Terms starting with <big>T</big>== | ===ITIL Terms starting with <big>T</big>=== | ||
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For quick access, all ITIL terms and definitions starting with "T" are listed below. | For quick access, all ITIL terms and definitions starting with "T" are listed below. | ||
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* [[#Technical/ Administration Manual|Technical/ Administration Manual]] | *[[#Technical/ Administration Manual|Technical/ Administration Manual]] | ||
* [[#Technical Analyst|Technical Analyst]] | *[[#Technical Analyst|Technical Analyst]] | ||
* [[#Technical Management|Technical Management]] | *[[#Technical Management|Technical Management]] | ||
* [[#Test and QS Manager|Test and QS Manager]] | *[[#Test and QS Manager|Test and QS Manager]] | ||
* [[#Test Manager|Test Manager]] | *[[#Test Manager|Test Manager]] | ||
* [[#Test Model|Test Model]] | *[[#Test Model|Test Model]] | ||
* [[#Test Report|Test Report]] | *[[#Test Report|Test Report]] | ||
* [[#Transition Planning and Support|Transition Planning and Support]] | *[[#Transition Planning and Support|Transition Planning and Support]] | ||
<p> </p> | <p> </p> | ||
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====Technical/ Administration Manual==== | ====Technical/ Administration Manual==== | ||
* A document describing the procedures required to run and maintain a type of application or infrastructure component. | *A document describing the procedures required to run and maintain a type of application or infrastructure component. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Application Development and Customization|Application Development]] | ||
====Technical Analyst==== | ====Technical Analyst==== | ||
* → Roles within ITIL, [[ITIL Roles#Technical Analyst|Technical Analyst]] | *→ Roles within ITIL, [[ITIL Roles#Technical Analyst|Technical Analyst]] | ||
* The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. | *The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. | ||
* There is typically one Technical Analyst or team of analysts for every key technology area. | *There is typically one Technical Analyst or team of analysts for every key technology area. | ||
* This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. | *This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. | ||
* It is also responsible for developing the skills required to operate the IT infrastructure. | *It is also responsible for developing the skills required to operate the IT infrastructure. | ||
====Technical Management==== | ====Technical Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[ITIL Technical Management|Technical Management]] | ||
====Test and QS Manager==== | ====Test and QS Manager==== | ||
* As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process. | *As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process. | ||
* This role is therefore always used when applications or infrastructure components must be subjected to testing. | *This role is therefore always used when applications or infrastructure components must be subjected to testing. | ||
* → Roles within ITIL V2: Roles outside of IT Service Management | *→ Roles within ITIL V2: Roles outside of IT Service Management | ||
====Test Manager==== | ====Test Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Test Manager|Test Manager]] | *→ Roles within ITIL, [[ITIL Roles#Test Manager|Test Manager]] | ||
* The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service. | *The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service. | ||
====Test Model==== | ====Test Model==== | ||
* A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan|Project Plan]]. | *A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the [[ITIL_Glossary/_ITIL_Terms_P#Project Plan|Project Plan]]. | ||
* Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts. | *Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Service Validation and Testing]] | ||
====Test Report==== | ====Test Report==== | ||
* A Test Report provides a summary of testing and assessment activities. | *A Test Report provides a summary of testing and assessment activities. | ||
* A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] or [[IT Security Management|Information Security Management]]. | *A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by [[Availability Management|Availability]], [[IT Service Continuity Management|IT Service Continuity]] or [[IT Security Management|Information Security Management]]. | ||
* → ITIL processes, | *→ ITIL processes, | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Security Management|Information Security Management]] | ||
====Transition Planning and Support==== | ====Transition Planning and Support==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
<p> </p> | <p> </p> | ||
Revision as of 17:30, 2 August 2013
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with T
For quick access, all ITIL terms and definitions starting with "T" are listed below.
Please click on one of the terms to see its definition.
- Technical/ Administration Manual
- Technical Analyst
- Technical Management
- Test and QS Manager
- Test Manager
- Test Model
- Test Report
- Transition Planning and Support
Definitions
Technical/ Administration Manual
- A document describing the procedures required to run and maintain a type of application or infrastructure component.
- → ITIL processes, ITIL Service Transition > Application Development
Technical Analyst
- → Roles within ITIL, Technical Analyst
- The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure.
- There is typically one Technical Analyst or team of analysts for every key technology area.
- This role plays an important part in the technical aspects of designing, testing, operating and improving IT services.
- It is also responsible for developing the skills required to operate the IT infrastructure.
Technical Management
- → ITIL processes, ITIL Service Operation > Technical Management
Test and QS Manager
- As an unbiased body, the Test and QS Manager has the task of ensuring the high quality of the result of a process.
- This role is therefore always used when applications or infrastructure components must be subjected to testing.
- → Roles within ITIL V2: Roles outside of IT Service Management
Test Manager
- → Roles within ITIL, Test Manager
- The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.
Test Model
- A Test Model is created during the Release planning phase to specify in detail the testing approach used for deploying a Release into the productive environment. It is an important input for the Project Plan.
- Most importantly, this document defines the required quality assurance checkpoints during the Release deployment, as well as the required test scripts.
- → ITIL processes, ITIL Service Transition > Service Validation and Testing
Test Report
- A Test Report provides a summary of testing and assessment activities.
- A Test Report is created for example during Release tests in the Service Transition stage or during tests carried out by Availability, IT Service Continuity or Information Security Management.
- → ITIL processes,
Transition Planning and Support
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with T
