ITIL Glossary/ ITIL Terms P: Difference between revisions
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Please click on one of the terms to see its definition or [[#Definitions|skip list and proceed to "Definitions"]]. | Please click on one of the terms to see its definition or [[#Definitions|skip list and proceed to "Definitions"]]. | ||
*[[#Pattern of Business Activity (PBA)|Pattern of Business Activity (PBA)]] | *[[#Pattern of Business Activity (PBA)|Pattern of Business Activity (PBA)]] | ||
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====Problem Priority==== | ====Problem Priority==== | ||
*→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
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====Process Area==== | ====Process Area==== | ||
*Process Area is a CMMI® [[ITIL Glossary#Notes|[''' | *Process Area is a CMMI® [[ITIL Glossary#Notes|['''3''']]] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”. | ||
*In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area. | *In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area. | ||
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'''<span id="Notes">Notes</span>''' | '''<span id="Notes">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of | [1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | ||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
[3] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University. | |||
<html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | <html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> |
Latest revision as of 13:48, 23 February 2021
![ITIL Glossary](/images/thumb/9/9a/Thumb-glossary-itil.jpg/320px-Thumb-glossary-itil.jpg)
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
1 ... 9 |
A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with P
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Pattern of Business Activity (PBA)
- PIR
- Post Implementation Review (PIR)
- Pro-Active User Information
- Problem
- Problem Categorization
- Problem Closure
- Problem Identification
- Problem Management
- Problem Management Report
- Problem Manager
- Problem Priority
- Problem Record
- Problem Report
- Process and Asset Valuation
- Process Architect
- Process Architecture
- Process Area
- Process Assessment Guideline
- Process Audit
- Process Benchmarking
- Process Design
- Process Evaluation
- Process Evaluation Program
- Process Evaluation Report
- Process Maturity Assessment
- Process Metric (KPI)
- Process Owner
- Project Charter
- Project Control
- Project Coordination
- Projected Service Availability (PSA)
- Projected Service Outage (PSO)
- Project History Log
- Project Management (Transition Planning and Support)
- Project Manager
- Project Plan (Service Transition Plan)
- Project Portfolio Status Report
- Purchase Order
- Purchase Request
Definitions
Pattern of Business Activity (PBA)
- Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
- PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
- → ITIL processes, ITIL Service Strategy > Demand Management
PIR
Post Implementation Review (PIR)
- The Post Implementation Review takes place after a Change has been implemented.
- It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement.
- → Checklist Post Implementation Review (PIR)
- → ITIL processes, ITIL Service Transition > Change Management
Pro-Active User Information
- A notification to users of existing or imminent service failures even if the users are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
- → ITIL processes, ITIL Service Operation > Incident Management
Problem
- A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created.
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Categorization
- → ITIL sub-process, Problem Categorization and Prioritization
Problem Closure
- → Checklist Closure of a Problem
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Identification
- → ITIL sub-process, Proactive Problem Identification
Problem Management
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Management Report
- A report supplying Problem-related information to the other Service Management processes.
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Manager
- → Roles within ITIL, Problem Manager
Problem Priority
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Record
- The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
- → ITIL Checklist Problem Record
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Report
Process and Asset Valuation
- An estimate of the value a process or other asset represents for the business.
- This value is an important input for Risk Analysis.
- → ITIL processes, ITIL Service Design > Risk Management
Process Architect
- → Roles within ITIL, Process Architect
Process Architecture
- An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
- The Process Architecture is part the Enterprise Architecture.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Area
- Process Area is a CMMI® [3] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
- In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.
Process Assessment Guideline
- A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Audit
- → ITIL sub-process, Process Audit
Process Benchmarking
- → ITIL sub-process, Process Benchmarking
Process Design
- The description of a process including its in- and outputs, activities, and responsibilities.
- Process Designs are under the control of Process Management.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation Program
- The purpose of the Process Evaluation Program is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation Report
- The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Maturity Assessment
- → ITIL sub-process, Process Maturity Assessment
Process Metric (KPI)
- Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Owner
- → Roles within ITIL, Process Owner
Project Charter
- The Project Charter is a statement of the scope, objectives and participants in a project.
- It outlines the project objectives, identifies the main stakeholders, defines the authority of the Project Manager and the resources at his disposal, and lists any constraints and assumptions affecting the project.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Control
- → ITIL sub-process, Project Management - Transition Planning and Support#ITIL Project Management Control
Project Coordination
- → ITIL sub-process, Project Planning and Coordination
Projected Service Availability (PSA)
- A Document that identifies the effect of planned Changes on agreed Service Levels, based on the Forward Schedule of Change (FSC).
- → ITIL processes, Change Management - ITIL V2
Projected Service Outage (PSO)
- The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in SLAs.
- → ITIL processes, ITIL Service Transition > Change Management
Project History Log
- A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Management (Transition Planning and Support)
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Manager
- → Roles within ITIL, Project Manager
Project Plan (Service Transition Plan)
- A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Portfolio Status Report
- The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Purchase Order
- An order for purchasing items from a supplier.
- If the order is for an externally supplied Supporting Service it is accompanied by an Underpinning Contract defining service level targets.
- → ITIL processes, ITIL Service Design > Supplier Management
Purchase Request
- A request to purchase a service or a product from an external supplier, issued for example from Release Management during Service Build.
- Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
- → ITIL processes, ITIL Service Design > Supplier Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
[3] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.
By: Stefan Kempter and Andrea Kempter
, IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with P