ITIL Glossary/ ITIL Terms R

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with R

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Please click on one of the terms to see its definition or skip list and proceed to "Definitions".

 

• Recovery Plan
• Release
• Release Build
• Release Component
• Release Deployment
• Release and Deployment Management
• Release Management
• Release Manager
• Release Package
• Release Plan
• Release Planning
• Release Policy
• Release Record
• Release Unit
• Request Categorization
• Request for Access Rights
• Request for Change (RFC)
• Request for Service
• Request Fulfilment
• Required Modifications to Service Catalogue
• Required Modifications to UCs
• RFC
• RFC Assessment Guideline
• RFC Template
• Risk Analysis
• Risk Management
• Risk Management Policy
• Risk Manager
• Risk Monitoring
• Risk Register
• Roles
• Root cause

 

Definitions

Recovery Plan

• Recovery Plans are created mainly by Availability and IT Service Continuity Management.
• The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.
• → ITIL processes,
  • ITIL Service Design > Availability Management
  • ITIL Service Design > IT Service Continuity Management

Release

• A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of Release Units.

Release and Deployment Management

• → ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Build

• → ITIL sub-process, Release Build

Release Component

• → ITIL sub-process, Release Component Acquisition

Release Deployment

• → ITIL sub-process, Release Deployment

Release Management

• → ITIL processes,
  • ITIL V3: ITIL Service Transition > Release and Deployment Management
  • ITIL V2: Release Management

Release Manager

• → Roles within ITIL, Release Manager

Release Package

• → Release

Release Plan

• A Document that embraces all Releases in line for rollout and their planned implementation dates.
• A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
• → Checklist Release Plan
• → ITIL processes, Release Management - ITIL V2

Release Planning

• → ITIL sub-process, Release Planning

Release Policy

• A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
• → ITIL Checklist Release Policy
• → ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Record

• Release Record contains all details of a Release, documenting the history of the Release from the first planning stages to closure.
• → ITIL processes, ITIL Service Transition > Release and Deployment Management

Release Unit

• A Release Unit is a set of new, changed and/or unchanged Configuration Items, which are tested and introduced into the live environment together to implement one or several approved Changes.

Request Categorization

• → ITIL sub-process, Request Logging and Categorization

Request for Access Rights

• A request to grant, change or revoke the right to use a particular service or access certain assets.

Request for Change (RFC)

• A formal request for a Change to be implemented.
• An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
• The term RFC is often misused to mean a Change Record, or the Change in itself.
• → ITIL Checklist Checklist Request for Change - RFC
• → ITIL processes, ITIL Service Transition > Change Management

Request for Service

• A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
• The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
• → ITIL processes, ITIL Service Operation > Request Fulfilment

Request Fulfilment

• → ITIL processes, ITIL Service Operation > Request Fulfilment

Required Modifications to Service Catalogue

• A request from a Service Management process to change the Service Catalogue.
• This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
• → ITIL processes, ITIL Service Design > Service Catalogue Management

Required Modifications to UCs

• A request from a Service Management process to change an Underpinning Contract.
• This request is most often sent from Service Level Management to Supplier Management if a new service requires a new or modified external Supporting Service.

RFC

• → Request for Change

RFC Assessment Guideline

• A guideline describing the aspects to be considered when assessing a proposed change.
• → ITIL processes, ITIL Service Transition > Change Management

RFC Template

• A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
• → ITIL processes, ITIL Service Transition > Change Management

Risk Analysis

• → ITIL sub-process, Business Impact and Risk Analysis

Risk Management

• → ITIL processes, ITIL Service Design > Risk Management

Risk Management Policy

• The Risk Management Policy describes and communicates the organization’s approach to managing risk.
• Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
• The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
• → ITIL processes, ITIL Service Design > Risk Management

Risk Manager

• → Roles within ITIL, Risk Manager

Risk Monitoring

• → ITIL sub-process, Risk Monitoring

Risk Register

• The Risk Register is a tool used by the Risk Management process to keep an overview of identified risks and corresponding counter measures.
• The Risk Register is sometimes referred to as the Risk Log.
• → ITIL processes, ITIL Service Design > Risk Management

Roles

• ITIL V3: → ITIL Roles
• ITIL V2: → Roles in previous ITIL versions

Root cause

• The underlying or original cause of an Incident or Problem.

 

→ ITIL terms starting with "R"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with R