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<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter P: Pattern of Business Activity (PBA), PIR, ..., Purchase Request." /> | |||
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
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This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
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<p><span id="top-p"> </span></p> | |||
<p><span id="top"> </span></p> | |||
==ITIL Terms | ===ITIL Terms beginning with <big>P</big>=== | ||
---- | |||
Please click on one of the terms to see its definition or [[#Definitions|skip list and proceed to "Definitions"]]. | |||
*[[#Pattern of Business Activity (PBA)|Pattern of Business Activity (PBA)]] | |||
*[[#PIR|PIR]] | |||
*[[#Post Implementation Review (PIR)|Post Implementation Review (PIR)]] | |||
*[[#Pro-Active User Information|Pro-Active User Information]] | |||
* [[#Pattern of Business Activity (PBA)|Pattern of Business Activity (PBA)]] | *[[#Problem|Problem]] | ||
* [[#PIR|PIR]] | *[[#Problem Categorization|Problem Categorization]] | ||
* [[#Post Implementation Review (PIR)|Post Implementation Review (PIR)]] | *[[#Problem Closure|Problem Closure]] | ||
* [[#Pro-Active User Information|Pro-Active User Information]] | *[[#Problem Identification|Problem Identification]] | ||
* [[#Problem|Problem]] | *[[#Problem Management|Problem Management]] | ||
* [[#Problem Categorization|Problem Categorization]] | *[[#Problem Management Report|Problem Management Report]] | ||
* [[#Problem Closure|Problem Closure]] | *[[#Problem Manager|Problem Manager]] | ||
* [[#Problem Identification|Problem Identification]] | *[[#Problem Priority|Problem Priority]] | ||
* [[#Problem Management|Problem Management]] | *[[#Problem Record|Problem Record]] | ||
* [[#Problem Management Report|Problem Management Report]] | *[[#Problem Report|Problem Report]] | ||
* [[#Problem Manager|Problem Manager]] | *[[#Process and Asset Valuation|Process and Asset Valuation]] | ||
* [[#Problem Priority|Problem Priority]] | *[[#Process Architect|Process Architect]] | ||
* [[#Problem Record|Problem Record]] | *[[#Process Architecture|Process Architecture]] | ||
* [[#Problem Report|Problem Report]] | *[[#Process Area|Process Area]] | ||
* [[#Process and Asset Valuation|Process and Asset Valuation]] | *[[#Process Assessment Guideline|Process Assessment Guideline]] | ||
* [[#Process Architect|Process Architect]] | *[[#Process Audit|Process Audit]] | ||
* [[#Process Architecture|Process Architecture]] | *[[#Process Benchmarking|Process Benchmarking]] | ||
* [[#Process Area|Process Area]] | *[[#Process Design|Process Design]] | ||
* [[#Process Assessment Guideline|Process Assessment Guideline]] | *[[#Process Evaluation|Process Evaluation]] | ||
* [[#Process Audit|Process Audit]] | *[[#Process Evaluation Program|Process Evaluation Program]] | ||
* [[#Process Benchmarking|Process Benchmarking]] | *[[#Process Evaluation Report|Process Evaluation Report]] | ||
* [[#Process Design|Process Design]] | *[[#Process Maturity Assessment|Process Maturity Assessment]] | ||
* [[#Process Evaluation|Process Evaluation]] | *[[#Process Metric (KPI)|Process Metric (KPI)]] | ||
* [[#Process Evaluation | *[[#Process Owner|Process Owner]] | ||
* [[#Process Evaluation Report|Process Evaluation Report]] | *[[#Project Charter|Project Charter]] | ||
* [[#Process Maturity Assessment|Process Maturity Assessment]] | *[[#Project Control|Project Control]] | ||
* [[#Process Metric (KPI)|Process Metric (KPI)]] | *[[#Project Coordination|Project Coordination]] | ||
* [[#Process Owner|Process Owner]] | *[[#Projected Service Availability (PSA)|Projected Service Availability (PSA)]] | ||
* [[#Project Charter|Project Charter]] | *[[#Projected Service Outage (PSO)|Projected Service Outage (PSO)]] | ||
* [[#Project Control|Project Control]] | *[[#Project History Log|Project History Log]] | ||
* [[#Project Coordination|Project Coordination]] | *[[#Project Management (Transition Planning and Support)|Project Management (Transition Planning and Support)]] | ||
* [[#Projected Service Availability (PSA)|Projected Service Availability (PSA)]] | *[[#Project Manager|Project Manager]] | ||
* [[#Projected Service Outage (PSO)|Projected Service Outage (PSO)]] | *[[#Project Plan (Service Transition Plan)|Project Plan (Service Transition Plan)]] | ||
* [[#Project History Log|Project History Log]] | *[[#Project Portfolio Status Report|Project Portfolio Status Report]] | ||
* [[#Project Management (Transition Planning and Support)|Project Management (Transition Planning and Support)]] | *[[#Purchase Order|Purchase Order]] | ||
* [[#Project Manager|Project Manager]] | *[[#Purchase Request|Purchase Request]] | ||
* [[#Project Plan (Service Transition Plan)|Project Plan (Service Transition Plan)]] | |||
* [[#Project Portfolio Status Report|Project Portfolio Status Report]] | |||
* [[#Purchase Order|Purchase Order]] | |||
* [[#Purchase Request|Purchase Request]] | |||
<p> </p> | <p> </p> | ||
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====Pattern of Business Activity (PBA)==== | ====Pattern of Business Activity (PBA)==== | ||
* Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. | *Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. | ||
* PBAs are an important tool used by Demand Management for anticipating and influencing service demand. | *PBAs are an important tool used by Demand Management for anticipating and influencing service demand. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[ITIL Demand Management|Demand Management]] | ||
====PIR==== | ====PIR==== | ||
* → [[#Post Implementation Review (PIR)|Post Implementation Review]] | *→ [[#Post Implementation Review (PIR)|Post Implementation Review]] | ||
====Post Implementation Review (PIR)==== | ====Post Implementation Review (PIR)==== | ||
* The Post Implementation Review takes place after a Change has been implemented. | *The Post Implementation Review takes place after a Change has been implemented. | ||
* It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement. | *It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement. | ||
* → [[Checklist Post Implementation Review (PIR)]] | *→ [[Checklist Post Implementation Review (PIR)]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Pro-Active User Information==== | ====Pro-Active User Information==== | ||
* A notification to users of existing or imminent service failures even if the [[ITIL Roles#User|users]] are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability. | *A notification to users of existing or imminent service failures even if the [[ITIL Roles#User|users]] are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Incident Management]] | ||
====Problem==== | ====Problem==== | ||
* A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created. | *A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Problem Categorization==== | ====Problem Categorization==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Problem Management#ITIL Problem Management Prioritization|Problem Categorization and Prioritization]] | ||
====Problem Closure==== | ====Problem Closure==== | ||
* → [[Checklist Closure of a Problem]] | *→ [[Checklist Closure of a Problem]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Problem Identification==== | ====Problem Identification==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Problem Management#Problem Identification|Proactive Problem Identification]] | ||
====Problem Management==== | ====Problem Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Problem Management Report==== | ====Problem Management Report==== | ||
* A report supplying Problem-related information to the other Service Management processes. | *A report supplying Problem-related information to the other Service Management processes. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Problem Manager==== | ====Problem Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Problem Manager|Problem Manager]] | *→ Roles within ITIL, [[ITIL Roles#Problem Manager|Problem Manager]] | ||
====Problem Priority==== | ====Problem Priority==== | ||
*→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | |||
* → ITIL processes, [[ITIL | |||
====Problem Record==== | ====Problem Record==== | ||
* The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure. | *The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure. | ||
* → [[Checklist Problem Record|ITIL Checklist Problem Record]] | *→ [[Checklist Problem Record|ITIL Checklist Problem Record]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Problem Report==== | ====Problem Report==== | ||
* → [[Checklist Problem Report]] | *→ [[Checklist Problem Report]] | ||
====Process and Asset Valuation==== | ====Process and Asset Valuation==== | ||
* An estimate of the value a process or other asset represents for the business. | *An estimate of the value a process or other asset represents for the business. | ||
* This value is an important input for [[ITIL_Glossary/_ITIL_Terms_B#Business Impact and Risk Analysis|Risk Analysis]]. | *This value is an important input for [[ITIL_Glossary/_ITIL_Terms_B#Business Impact and Risk Analysis|Risk Analysis]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Process Architect==== | ====Process Architect==== | ||
* → Roles within ITIL, [[ITIL Roles#Process Architect|Process Architect]] | *→ Roles within ITIL, [[ITIL Roles#Process Architect|Process Architect]] | ||
====Process Architecture==== | ====Process Architecture==== | ||
* An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way. | *An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way. | ||
* The Process Architecture is part the Enterprise Architecture. | *The Process Architecture is part the Enterprise Architecture. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Area==== | ====Process Area==== | ||
* Process Area is a CMMI® [[ITIL Glossary#Notes|[''' | *Process Area is a CMMI® [[ITIL Glossary#Notes|['''3''']]] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”. | ||
* In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area. | *In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area. | ||
====Process Assessment Guideline==== | ====Process Assessment Guideline==== | ||
* A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews. | *A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Audit==== | ====Process Audit==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Process Evaluation#ITIL Process Audit|Process Audit]] | ||
====Process Benchmarking==== | ====Process Benchmarking==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Process Evaluation#ITIL Process Benchmarking|Process Benchmarking]] | ||
====Process Design==== | ====Process Design==== | ||
* The description of a process including its in- and outputs, activities, and responsibilities. | *The description of a process including its in- and outputs, activities, and responsibilities. | ||
* Process Designs are under the control of Process Management. | *Process Designs are under the control of Process Management. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Evaluation==== | ====Process Evaluation==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Evaluation | ====Process Evaluation Program==== | ||
* The purpose of the Process Evaluation | *The purpose of the Process Evaluation Program is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Evaluation Report==== | ====Process Evaluation Report==== | ||
* The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives. | *The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Maturity Assessment==== | ====Process Maturity Assessment==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Process Evaluation#Process Maturity Assessment|Process Maturity Assessment]] | ||
====Process Metric (KPI)==== | ====Process Metric (KPI)==== | ||
* Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process. | *Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
====Process Owner==== | ====Process Owner==== | ||
* → Roles within ITIL, [[ITIL Roles#Process Owner|Process Owner]] | *→ Roles within ITIL, [[ITIL Roles#Process Owner|Process Owner]] | ||
====Project Charter==== | ====Project Charter==== | ||
* The Project Charter is a statement of the scope, objectives and participants in a project. | *The Project Charter is a statement of the scope, objectives and participants in a project. | ||
* It outlines the project objectives, identifies the main stakeholders, defines the authority of the [[ITIL Roles#Project Manager|Project Manager]] and the resources at his disposal, and lists any constraints and assumptions affecting the project. | *It outlines the project objectives, identifies the main stakeholders, defines the authority of the [[ITIL Roles#Project Manager|Project Manager]] and the resources at his disposal, and lists any constraints and assumptions affecting the project. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Project Control==== | ====Project Control==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Project Management - Transition Planning and Support#ITIL Project Management Control]] | ||
====Project Coordination==== | ====Project Coordination==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Project Management - Transition Planning and Support#Project Management Planning|Project Planning and Coordination]] | ||
====Projected Service Availability (PSA)==== | ====Projected Service Availability (PSA)==== | ||
* A Document that identifies the effect of planned Changes on agreed Service Levels, based on the [[ITIL_Glossary/_ITIL_Terms_F#Forward Schedule of Changes (FSC)|Forward Schedule of Change (FSC)]]. | *A Document that identifies the effect of planned Changes on agreed Service Levels, based on the [[ITIL_Glossary/_ITIL_Terms_F#Forward Schedule of Changes (FSC)|Forward Schedule of Change (FSC)]]. | ||
* → ITIL processes, [[Change Management - ITIL V2]] | *→ ITIL processes, [[Change Management - ITIL V2]] | ||
====Projected Service Outage (PSO)==== | ====Projected Service Outage (PSO)==== | ||
* The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in [[ITIL_Glossary/_ITIL_Terms_S#Service Level Agreement (SLA)|SLAs]]. | *The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in [[ITIL_Glossary/_ITIL_Terms_S#Service Level Agreement (SLA)|SLAs]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Project History Log==== | ====Project History Log==== | ||
* A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope. | *A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Project Management (Transition Planning and Support)==== | ====Project Management (Transition Planning and Support)==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Project Manager==== | ====Project Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Project Manager|Project Manager]] | *→ Roles within ITIL, [[ITIL Roles#Project Manager|Project Manager]] | ||
====Project Plan (Service Transition Plan)==== | ====Project Plan (Service Transition Plan)==== | ||
* A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control. | *A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Project Portfolio Status Report==== | ====Project Portfolio Status Report==== | ||
* The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status. | *The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Purchase Order==== | ====Purchase Order==== | ||
* An order for purchasing items from a supplier. | *An order for purchasing items from a supplier. | ||
* If the order is for an externally supplied Supporting Service it is accompanied by an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]] defining service level targets. | *If the order is for an externally supplied Supporting Service it is accompanied by an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]] defining service level targets. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Supplier Management]] | ||
====Purchase Request==== | ====Purchase Request==== | ||
* A request to purchase a service or a product from an external supplier, issued for example from [[Release and Deployment Management|Release Management]] during Service Build. | *A request to purchase a service or a product from an external supplier, issued for example from [[Release and Deployment Management|Release Management]] during Service Build. | ||
* Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase. | *Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Supplier Management]] | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with " | <div align="right">[[#top-p|→ ITIL terms starting with "P"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
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'''<span id="Notes">Notes</span>''' | '''<span id="Notes">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
[3] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University. | |||
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Latest revision as of 12:48, 23 February 2021
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with P
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Pattern of Business Activity (PBA)
- PIR
- Post Implementation Review (PIR)
- Pro-Active User Information
- Problem
- Problem Categorization
- Problem Closure
- Problem Identification
- Problem Management
- Problem Management Report
- Problem Manager
- Problem Priority
- Problem Record
- Problem Report
- Process and Asset Valuation
- Process Architect
- Process Architecture
- Process Area
- Process Assessment Guideline
- Process Audit
- Process Benchmarking
- Process Design
- Process Evaluation
- Process Evaluation Program
- Process Evaluation Report
- Process Maturity Assessment
- Process Metric (KPI)
- Process Owner
- Project Charter
- Project Control
- Project Coordination
- Projected Service Availability (PSA)
- Projected Service Outage (PSO)
- Project History Log
- Project Management (Transition Planning and Support)
- Project Manager
- Project Plan (Service Transition Plan)
- Project Portfolio Status Report
- Purchase Order
- Purchase Request
Definitions
Pattern of Business Activity (PBA)
- Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
- PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
- → ITIL processes, ITIL Service Strategy > Demand Management
PIR
Post Implementation Review (PIR)
- The Post Implementation Review takes place after a Change has been implemented.
- It determines if the Change and its implementation Project were successful, and identifies opportunities for improvement.
- → Checklist Post Implementation Review (PIR)
- → ITIL processes, ITIL Service Transition > Change Management
Pro-Active User Information
- A notification to users of existing or imminent service failures even if the users are not yet aware of the interruptions, so that users are in a position to prepare themselves for a period of service unavailability.
- → ITIL processes, ITIL Service Operation > Incident Management
Problem
- A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created.
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Categorization
- → ITIL sub-process, Problem Categorization and Prioritization
Problem Closure
- → Checklist Closure of a Problem
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Identification
- → ITIL sub-process, Proactive Problem Identification
Problem Management
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Management Report
- A report supplying Problem-related information to the other Service Management processes.
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Manager
- → Roles within ITIL, Problem Manager
Problem Priority
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Record
- The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
- → ITIL Checklist Problem Record
- → ITIL processes, ITIL Service Operation > Problem Management
Problem Report
Process and Asset Valuation
- An estimate of the value a process or other asset represents for the business.
- This value is an important input for Risk Analysis.
- → ITIL processes, ITIL Service Design > Risk Management
Process Architect
- → Roles within ITIL, Process Architect
Process Architecture
- An overview of all processes and process interfaces, used as a tool to make sure that all processes within an organization cooperate in a seamless way.
- The Process Architecture is part the Enterprise Architecture.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Area
- Process Area is a CMMI® [3] term with the following (CMMI) definition: “A cluster of related practices in an area that, when implemented collectively, satisfy a set of goals considered important for making significant improvement in that area”.
- In the context of ITIL this would mean that the top level processes such as (for example) Incident Management would be a Process Area. The Logging and Categorization of an Incident would constitute a Process within that Process Area.
Process Assessment Guideline
- A guideline describing the four most-often used approaches to evaluate the underlying service management processes: Process Maturity Assessments, Benchmarks, Audits and Process Reviews.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Audit
- → ITIL sub-process, Process Audit
Process Benchmarking
- → ITIL sub-process, Process Benchmarking
Process Design
- The description of a process including its in- and outputs, activities, and responsibilities.
- Process Designs are under the control of Process Management.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation Program
- The purpose of the Process Evaluation Program is to make sure all relevant processes and areas of the organization are subject to regular Process Maturity Assessments, Benchmarks, Audits and/ or Process Reviews, as appropriate.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Evaluation Report
- The results from a Process Maturity Assessment, Benchmarking, Audit, or Process Review, including identified shortcomings and areas which must be addressed by improvement initiatives.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Maturity Assessment
- → ITIL sub-process, Process Maturity Assessment
Process Metric (KPI)
- Process Metrics (Key Performance Indicators – KPIs) define what is to be measured and reported to help manage a process.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Process Owner
- → Roles within ITIL, Process Owner
Project Charter
- The Project Charter is a statement of the scope, objectives and participants in a project.
- It outlines the project objectives, identifies the main stakeholders, defines the authority of the Project Manager and the resources at his disposal, and lists any constraints and assumptions affecting the project.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Control
- → ITIL sub-process, Project Management - Transition Planning and Support#ITIL Project Management Control
Project Coordination
- → ITIL sub-process, Project Planning and Coordination
Projected Service Availability (PSA)
- A Document that identifies the effect of planned Changes on agreed Service Levels, based on the Forward Schedule of Change (FSC).
- → ITIL processes, Change Management - ITIL V2
Projected Service Outage (PSO)
- The Projected Service Outage (PSO) document lists any expected deviations from the service availability agreed in SLAs.
- → ITIL processes, ITIL Service Transition > Change Management
Project History Log
- A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Management (Transition Planning and Support)
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Manager
- → Roles within ITIL, Project Manager
Project Plan (Service Transition Plan)
- A Project Plan (in ITIL also referred to as Service Transition Plan) is a formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Project Portfolio Status Report
- The Project Portfolio Status Report is an overall summary of all planned or ongoing projects, listing key project data like milestones and current project status.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Purchase Order
- An order for purchasing items from a supplier.
- If the order is for an externally supplied Supporting Service it is accompanied by an Underpinning Contract defining service level targets.
- → ITIL processes, ITIL Service Design > Supplier Management
Purchase Request
- A request to purchase a service or a product from an external supplier, issued for example from Release Management during Service Build.
- Processing of a Purchase Request will generally proceed only if the requester also holds an approved budget for the purchase.
- → ITIL processes, ITIL Service Design > Supplier Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
[3] CMMI® (Capability Maturity Model Integrated) is a registered trade mark of the Software Engineering Institute, Carnegie Mellon University.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with P
