ITIL Glossary/ ITIL Terms R: Difference between revisions
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
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This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
{| | {| | ||
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<p> </p> | <p> </p> | ||
<p><span id="top"> </span></p> | <p><span id="top-r"> </span></p> | ||
==ITIL Terms | ===ITIL Terms beginning with <big>R</big>=== | ||
---- | |||
Please click on one of the terms to see its definition or [[# | Please click on one of the terms to see its definition or [[#Definitions|skip list and proceed to "Definitions"]]. | ||
<p> </p> | <p> </p> | ||
* [[#Recovery Plan|Recovery Plan]] | *[[#Recovery Plan|Recovery Plan]] | ||
* [[#Release|Release]] | *[[#Release|Release]] | ||
* [[#Release Build|Release Build]] | *[[#Release Build|Release Build]] | ||
* [[#Release Component|Release Component]] | *[[#Release Component|Release Component]] | ||
* [[#Release Deployment|Release Deployment]] | *[[#Release Deployment|Release Deployment]] | ||
* [[#Release and Deployment Management|Release and Deployment Management]] | *[[#Release and Deployment Management|Release and Deployment Management]] | ||
* [[#Release Management|Release Management]] | *[[#Release Management|Release Management]] | ||
* [[#Release Manager|Release Manager]] | *[[#Release Manager|Release Manager]] | ||
* [[#Release Package|Release Package]] | *[[#Release Package|Release Package]] | ||
* [[#Release Plan|Release Plan]] | *[[#Release Plan|Release Plan]] | ||
* [[#Release Planning|Release Planning]] | *[[#Release Planning|Release Planning]] | ||
* [[#Release Policy|Release Policy]] | *[[#Release Policy|Release Policy]] | ||
* [[#Release Record|Release Record]] | *[[#Release Record|Release Record]] | ||
* [[#Release Unit|Release Unit]] | *[[#Release Unit|Release Unit]] | ||
* [[#Request Categorization|Request Categorization]] | *[[#Request Categorization|Request Categorization]] | ||
* [[#Request for Access Rights|Request for Access Rights]] | *[[#Request for Access Rights|Request for Access Rights]] | ||
* [[#Request for Change (RFC)|Request for Change (RFC)]] | *[[#Request for Change (RFC)|Request for Change (RFC)]] | ||
* [[#Request for Service|Request for Service]] | *[[#Request for Service|Request for Service]] | ||
* [[#Request Fulfilment|Request Fulfilment]] | *[[#Request Fulfilment|Request Fulfilment]] | ||
* [[#Required Modifications to Service Catalogue|Required Modifications to Service Catalogue]] | *[[#Required Modifications to Service Catalogue|Required Modifications to Service Catalogue]] | ||
* [[#Required Modifications to UCs|Required Modifications to UCs]] | *[[#Required Modifications to UCs|Required Modifications to UCs]] | ||
* [[#RFC|RFC]] | *[[#RFC|RFC]] | ||
* [[#RFC Assessment Guideline|RFC Assessment Guideline]] | *[[#RFC Assessment Guideline|RFC Assessment Guideline]] | ||
* [[#RFC Template|RFC Template]] | *[[#RFC Template|RFC Template]] | ||
* [[#Risk Analysis|Risk Analysis]] | *[[#Risk Analysis|Risk Analysis]] | ||
* [[#Risk Management|Risk Management]] | *[[#Risk Management|Risk Management]] | ||
* [[#Risk Management Policy|Risk Management Policy]] | *[[#Risk Management Policy|Risk Management Policy]] | ||
* [[#Risk Manager|Risk Manager]] | *[[#Risk Manager|Risk Manager]] | ||
* [[#Risk Monitoring|Risk Monitoring]] | *[[#Risk Monitoring|Risk Monitoring]] | ||
* [[#Risk Register|Risk Register]] | *[[#Risk Register|Risk Register]] | ||
* [[#Roles|Roles]] | *[[#Roles|Roles]] | ||
*[[#Root cause|Root cause]] | |||
<p> </p> | <p> </p> | ||
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====Recovery Plan==== | ====Recovery Plan==== | ||
* Recovery Plans are created mainly by [[Availability Management|Availability]] and [[IT Service Continuity Management]]. | *Recovery Plans are created mainly by [[Availability Management|Availability]] and [[IT Service Continuity Management]]. | ||
* The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state. | *The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state. | ||
* → ITIL processes, | *→ ITIL processes, | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
** [[ITIL | **[[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
====Release==== | ====Release==== | ||
* A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of [[#Release Unit|Release Units]]. | *A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of [[#Release Unit|Release Units]]. | ||
====Release and Deployment Management==== | ====Release and Deployment Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Build==== | ====Release Build==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Build|Release Build]] | ||
====Release Component==== | ====Release Component==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Service Validation and Testing#ITIL Validation RC Acquisition|Release Component Acquisition]] | ||
====Release Deployment==== | ====Release Deployment==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Deployment|Release Deployment]] | ||
====Release Management==== | ====Release Management==== | ||
* → ITIL processes, | *→ ITIL processes, | ||
** ITIL V3: [[ITIL | **ITIL V3: [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
** ITIL V2: [[Release Management]] | **ITIL V2: [[Release Management]] | ||
====Release Manager==== | ====Release Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Release Manager|Release Manager]] | *→ Roles within ITIL, [[ITIL Roles#Release Manager|Release Manager]] | ||
====Release Package==== | ====Release Package==== | ||
* → [[#Release|Release]] | *→ [[#Release|Release]] | ||
====Release Plan==== | ====Release Plan==== | ||
* A Document that embraces all Releases in line for rollout and their planned implementation dates. | *A Document that embraces all Releases in line for rollout and their planned implementation dates. | ||
* A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity. | *A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity. | ||
* → [[Checklist Release Plan]] | *→ [[Checklist Release Plan]] | ||
* → ITIL processes, [[Release Management|Release Management - ITIL V2]] | *→ ITIL processes, [[Release Management|Release Management - ITIL V2]] | ||
====Release Planning==== | ====Release Planning==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Release and Deployment Management#ITIL Release Management Planning|Release Planning]] | ||
====Release Policy==== | ====Release Policy==== | ||
* A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact. | *A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact. | ||
* → [[Checklist Release Policy|ITIL Checklist Release Policy]] | *→ [[Checklist Release Policy|ITIL Checklist Release Policy]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Record==== | ====Release Record==== | ||
* | * Release Record contains all details of a [[#Release|Release]], documenting the history of the Release from the first planning stages to closure. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Release Unit==== | ====Release Unit==== | ||
* A Release Unit is a set of new, changed and/or unchanged [[ITIL_Glossary/_ITIL_Terms_C#CI (Configuration Item)|Configuration Items]], which are tested and introduced into the live environment together to implement one or several approved Changes. | *A Release Unit is a set of new, changed and/or unchanged [[ITIL_Glossary/_ITIL_Terms_C#CI (Configuration Item)|Configuration Items]], which are tested and introduced into the live environment together to implement one or several approved Changes. | ||
====Request Categorization==== | ====Request Categorization==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Request Fulfilment#Request Fulfilment Logging|Request Logging and Categorization]] | ||
====Request for Access Rights==== | ====Request for Access Rights==== | ||
* A request to grant, change or revoke the right to use a particular service or access certain assets. | *A request to grant, change or revoke the right to use a particular service or access certain assets. | ||
====Request for Change (RFC)==== | ====Request for Change (RFC)==== | ||
* A formal request for a Change to be implemented. | *A formal request for a Change to be implemented. | ||
* An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | *An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | ||
* The term RFC is often misused to mean a [[ITIL_Glossary/_ITIL_Terms_C#Change Record|Change Record]], or the Change in itself. | *The term RFC is often misused to mean a [[ITIL_Glossary/_ITIL_Terms_C#Change Record|Change Record]], or the Change in itself. | ||
* → [[Checklist Request for Change RFC|ITIL Checklist Checklist Request for Change - RFC]] | *→ [[Checklist Request for Change RFC|ITIL Checklist Checklist Request for Change - RFC]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Request for Service==== | ====Request for Service==== | ||
* A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. | *A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user. | ||
* The details of a Request for Service are recorded by Request Fulfilment in a [[ITIL_Glossary/_ITIL_Terms_S#Service Request Record|Service Request Record]]. | *The details of a Request for Service are recorded by Request Fulfilment in a [[ITIL_Glossary/_ITIL_Terms_S#Service Request Record|Service Request Record]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Request Fulfilment]] | ||
====Request Fulfilment==== | ====Request Fulfilment==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Request Fulfilment]] | ||
====Required Modifications to Service Catalogue==== | ====Required Modifications to Service Catalogue==== | ||
* A request from a Service Management process to change the [[ITIL_Glossary/_ITIL_Terms_S#Service Catalogue|Service Catalogue.]] | *A request from a Service Management process to change the [[ITIL_Glossary/_ITIL_Terms_S#Service Catalogue|Service Catalogue.]] | ||
* This request is sent to [[Service Catalogue Management]] if new services or service attributes must be recorded. | *This request is sent to [[Service Catalogue Management]] if new services or service attributes must be recorded. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Service Catalogue Management]] | ||
====Required Modifications to UCs==== | ====Required Modifications to UCs==== | ||
* A request from a Service Management process to change an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]]. | *A request from a Service Management process to change an [[ITIL_Glossary/_ITIL_Terms_U#Underpinning Contract|Underpinning Contract]]. | ||
* This request is most often sent from [[Service Level Management]] to [[Supplier Management]] if a new service requires a new or modified external Supporting Service. | *This request is most often sent from [[Service Level Management]] to [[Supplier Management]] if a new service requires a new or modified external Supporting Service. | ||
====RFC==== | ====RFC==== | ||
* → [[#Request for Change (RFC)|Request for Change]] | *→ [[#Request for Change (RFC)|Request for Change]] | ||
====RFC Assessment Guideline==== | ====RFC Assessment Guideline==== | ||
* A guideline describing the aspects to be considered when assessing a proposed change. | *A guideline describing the aspects to be considered when assessing a proposed change. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====RFC Template==== | ====RFC Template==== | ||
* A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | *A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Risk Analysis==== | ====Risk Analysis==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Risk Management#ITIL Risk Analysis|Business Impact and Risk Analysis]] | ||
====Risk Management==== | ====Risk Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Risk Management Policy==== | ====Risk Management Policy==== | ||
* The Risk Management Policy describes and communicates the organization’s approach to managing risk. | *The Risk Management Policy describes and communicates the organization’s approach to managing risk. | ||
* Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties. | *Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties. | ||
* The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management. | *The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Risk Manager==== | ====Risk Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Risk Manager|Risk Manager]] | *→ Roles within ITIL, [[ITIL Roles#Risk Manager|Risk Manager]] | ||
====Risk Monitoring==== | ====Risk Monitoring==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Risk Management#Risk Monitoring ITIL|Risk Monitoring]] | ||
====Risk Register==== | ====Risk Register==== | ||
* The Risk Register is a tool used by the [[Risk Management]] process to keep an overview of identified risks and corresponding counter measures. | *The Risk Register is a tool used by the [[Risk Management]] process to keep an overview of identified risks and corresponding counter measures. | ||
* The Risk Register is sometimes referred to as the Risk Log. | *The Risk Register is sometimes referred to as the Risk Log. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Risk Management]] | ||
====Roles==== | ====Roles==== | ||
* ITIL V3: → [[ITIL Roles]] | *ITIL V3: → [[ITIL Roles]] | ||
* ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions|Roles in previous ITIL versions]] | *ITIL V2: → [[ITIL Roles#Roles in previous ITIL versions|Roles in previous ITIL versions]] | ||
====Root cause==== | |||
*The underlying or original cause of an [[ITIL_Glossary/_ITIL_Terms_I#Incident|Incident]] or [[ITIL_Glossary/_ITIL_Terms_P#Problem|Problem]]. | |||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "R"]]</div> | <div align="right">[[#top-r|→ ITIL terms starting with "R"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
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'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
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Latest revision as of 17:10, 7 February 2019
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with R
Please click on one of the terms to see its definition or skip list and proceed to "Definitions".
- Recovery Plan
- Release
- Release Build
- Release Component
- Release Deployment
- Release and Deployment Management
- Release Management
- Release Manager
- Release Package
- Release Plan
- Release Planning
- Release Policy
- Release Record
- Release Unit
- Request Categorization
- Request for Access Rights
- Request for Change (RFC)
- Request for Service
- Request Fulfilment
- Required Modifications to Service Catalogue
- Required Modifications to UCs
- RFC
- RFC Assessment Guideline
- RFC Template
- Risk Analysis
- Risk Management
- Risk Management Policy
- Risk Manager
- Risk Monitoring
- Risk Register
- Roles
- Root cause
Definitions
Recovery Plan
- Recovery Plans are created mainly by Availability and IT Service Continuity Management.
- The plans contain detailed instructions for returning specific services and/or systems to a working state, which often includes recovering data to a known consistent state.
- → ITIL processes,
Release
- A Release (also referred to as a “Release Package”) consists of a single Release Unit or a structured set of Release Units.
Release and Deployment Management
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Build
- → ITIL sub-process, Release Build
Release Component
- → ITIL sub-process, Release Component Acquisition
Release Deployment
- → ITIL sub-process, Release Deployment
Release Management
- → ITIL processes,
- ITIL V3: ITIL Service Transition > Release and Deployment Management
- ITIL V2: Release Management
Release Manager
- → Roles within ITIL, Release Manager
Release Package
- → Release
Release Plan
- A Document that embraces all Releases in line for rollout and their planned implementation dates.
- A Release is defined as a collection of hardware, software, documentation, processes or other components required to implement one or more approved Changes to IT Services. The contents of each Release are managed and tested as a unit, and deployed as a single entity.
- → Checklist Release Plan
- → ITIL processes, Release Management - ITIL V2
Release Planning
- → ITIL sub-process, Release Planning
Release Policy
- A set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
- → ITIL Checklist Release Policy
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Record
- Release Record contains all details of a Release, documenting the history of the Release from the first planning stages to closure.
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Release Unit
- A Release Unit is a set of new, changed and/or unchanged Configuration Items, which are tested and introduced into the live environment together to implement one or several approved Changes.
Request Categorization
- → ITIL sub-process, Request Logging and Categorization
Request for Access Rights
- A request to grant, change or revoke the right to use a particular service or access certain assets.
Request for Change (RFC)
- A formal request for a Change to be implemented.
- An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
- The term RFC is often misused to mean a Change Record, or the Change in itself.
- → ITIL Checklist Checklist Request for Change - RFC
- → ITIL processes, ITIL Service Transition > Change Management
Request for Service
- A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
- The details of a Request for Service are recorded by Request Fulfilment in a Service Request Record.
- → ITIL processes, ITIL Service Operation > Request Fulfilment
Request Fulfilment
- → ITIL processes, ITIL Service Operation > Request Fulfilment
Required Modifications to Service Catalogue
- A request from a Service Management process to change the Service Catalogue.
- This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
- → ITIL processes, ITIL Service Design > Service Catalogue Management
Required Modifications to UCs
- A request from a Service Management process to change an Underpinning Contract.
- This request is most often sent from Service Level Management to Supplier Management if a new service requires a new or modified external Supporting Service.
RFC
RFC Assessment Guideline
- A guideline describing the aspects to be considered when assessing a proposed change.
- → ITIL processes, ITIL Service Transition > Change Management
RFC Template
- A template to be used when formally requesting a Change. An RFC includes details of the proposed Change, and may be recorded on paper or electronically.
- → ITIL processes, ITIL Service Transition > Change Management
Risk Analysis
- → ITIL sub-process, Business Impact and Risk Analysis
Risk Management
- → ITIL processes, ITIL Service Design > Risk Management
Risk Management Policy
- The Risk Management Policy describes and communicates the organization’s approach to managing risk.
- Most importantly, it defines how risk is quantified and who is in charge of specific risk management duties.
- The Risk Management Policy is maintained by the Risk Manager role, but to be effective it needs the backing of senior management.
- → ITIL processes, ITIL Service Design > Risk Management
Risk Manager
- → Roles within ITIL, Risk Manager
Risk Monitoring
- → ITIL sub-process, Risk Monitoring
Risk Register
- The Risk Register is a tool used by the Risk Management process to keep an overview of identified risks and corresponding counter measures.
- The Risk Register is sometimes referred to as the Risk Log.
- → ITIL processes, ITIL Service Design > Risk Management
Roles
- ITIL V3: → ITIL Roles
- ITIL V2: → Roles in previous ITIL versions
Root cause
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with R
