ITIL Glossary/ ITIL Terms D: Difference between revisions
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
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This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
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<p><span id="top"> </span></p> | <p><span id="top-d"> </span></p> | ||
==ITIL Terms | ===ITIL Terms beginning with <big>D</big>=== | ||
---- | |||
Please click on one of the terms to see its definition. | Please click on one of the terms to see its definition. | ||
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<p> </p> | <p> </p> | ||
* [[#Data for Project Plan Update|Data for Project Plan Update]] | *[[#Data for Project Plan Update|Data for Project Plan Update]] | ||
* [[#Definition of Improvement Initiatives|Definition of Improvement Initiatives]] | *[[#Definition of Improvement Initiatives|Definition of Improvement Initiatives]] | ||
* [[#Definitive Media Library (DML)|Definitive Media Library (DML)]] | *[[#Definitive Media Library (DML)|Definitive Media Library (DML)]] | ||
* [[#Definitive Software Library (DSL)|Definitive Software Library (DSL)]] | *[[#Definitive Software Library (DSL)|Definitive Software Library (DSL)]] | ||
* [[#Demand Management|Demand Management]] | *[[#Demand Management|Demand Management]] | ||
* [[#Demand Manager|Demand Manager]] | *[[#Demand Manager|Demand Manager]] | ||
* [[#Design Coordination|Design Coordination]] | *[[#Design Coordination|Design Coordination]] | ||
* [[#Desired Service Outcomes|Desired Service Outcomes]] | *[[#Desired Service Outcomes|Desired Service Outcomes]] | ||
* [[#Development/ Installation QA Documentation|Development/ Installation QA Documentation]] | *[[#Development/ Installation QA Documentation|Development/ Installation QA Documentation]] | ||
* [[#Development Work Order|Development Work Order]] | *[[#Development Work Order|Development Work Order]] | ||
* [[#Disaster Practice|Disaster Practice]] | *[[#Disaster Practice|Disaster Practice]] | ||
* [[#Disaster Recovery Invocation Guideline|Disaster Recovery Invocation Guideline]] | *[[#Disaster Recovery Invocation Guideline|Disaster Recovery Invocation Guideline]] | ||
<p> </p> | <p> </p> | ||
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====Data for Project Plan Update==== | ====Data for Project Plan Update==== | ||
* Actual data related to project progress and resource consumption. | *Actual data related to project progress and resource consumption. | ||
* This information is sent from [[Release and Deployment Management|Release Management]] to [[Project Management - Transition Planning and Support|Project Management]] as input for Project Control and Reporting. | *This information is sent from [[Release and Deployment Management|Release Management]] to [[Project Management - Transition Planning and Support|Project Management]] as input for Project Control and Reporting. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Project Management - Transition Planning and Support]] | ||
====Definition of Improvement Initiatives==== | ====Definition of Improvement Initiatives==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Definition of Improvement Initiatives]] | ||
====Definitive Media Library (DML)==== | ====Definitive Media Library (DML)==== | ||
* The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. | *The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected. | ||
* The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD. | *The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Service Asset and Configuration Management]] | ||
====Definitive Software Library (DSL)==== | ====Definitive Software Library (DSL)==== | ||
* One or more locations in which the definitive and approved versions of all software Configuration Items are securely stored. | *One or more locations in which the definitive and approved versions of all software Configuration Items are securely stored. | ||
* The DSL may also contain associated CIs such as licenses and documentation. | *The DSL may also contain associated CIs such as licenses and documentation. | ||
* The DSL is a single logical storage area even if there are multiple locations. | *The DSL is a single logical storage area even if there are multiple locations. | ||
* All software in the DSL is under the control of [[Change Management|Change]] and [[Release and Deployment Management|Release Management]] and is recorded in the [[ITIL_Glossary/_ITIL_Terms_C#CMS/ CMDB|CMDB]]. | *All software in the DSL is under the control of [[Change Management|Change]] and [[Release and Deployment Management|Release Management]] and is recorded in the [[ITIL_Glossary/_ITIL_Terms_C#CMS/ CMDB|CMDB]]. | ||
* Only software from the DSL is acceptable for use in a Release. | *Only software from the DSL is acceptable for use in a Release. | ||
* → [[#Definitive Media Library (DML)|Definitive Media Library (DML) - ITIL V3]] | *→ [[#Definitive Media Library (DML)|Definitive Media Library (DML) - ITIL V3]] | ||
* → ITIL processes, [[Configuration Management|Configuration Management - ITIL V2]] | *→ ITIL processes, [[Configuration Management|Configuration Management - ITIL V2]] | ||
====Demand Management==== | ====Demand Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[ITIL Demand Management|Demand Management]] | ||
====Demand Manager==== | ====Demand Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Demand Manager|Demand Manager]] | *→ Roles within ITIL, [[ITIL Roles#Demand Manager|Demand Manager]] | ||
* The role Demand Manager has been introduced in ITIL 2011 to perform the activities in the [[ITIL Demand Management|Demand Management process]]. | *The role Demand Manager has been introduced in ITIL 2011 to perform the activities in the [[ITIL Demand Management|Demand Management process]]. | ||
* The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. | *The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. | ||
* The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand. | *The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand. | ||
====Design Coordination==== | ====Design Coordination==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[ITIL Design Coordination|Design Coordination]] | ||
====Desired Service Outcomes==== | ====Desired Service Outcomes==== | ||
* The desired outcomes of a service, stated in the language of the customer. | *The desired outcomes of a service, stated in the language of the customer. | ||
* Based on this information, more detailed documents are created to specify the requirements in the service provider's language. | *Based on this information, more detailed documents are created to specify the requirements in the service provider's language. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Business Relationship Management]] | ||
====Development/ Installation QA Documentation==== | ====Development/ Installation QA Documentation==== | ||
* A documentation of tests and quality assurance measures applied during the development or installation of applications, systems and other infrastructure components (e.g. component tests, code walk-throughs, ...). | *A documentation of tests and quality assurance measures applied during the development or installation of applications, systems and other infrastructure components (e.g. component tests, code walk-throughs, ...). | ||
* A complete Development/ Installation QA Documentation testifies that the required QA measures were applied prior to handing a Release component over to [[Release and Deployment Management|Release Management]]. | *A complete Development/ Installation QA Documentation testifies that the required QA measures were applied prior to handing a Release component over to [[Release and Deployment Management|Release Management]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Service Validation and Testing]] | ||
====Development Work Order==== | ====Development Work Order==== | ||
* A Work Order for the development or customization of an application or system, typically issued from [[Release and Deployment Management|Release Management]]. | *A Work Order for the development or customization of an application or system, typically issued from [[Release and Deployment Management|Release Management]]. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Release and Deployment Management]] | ||
====Disaster Practice==== | ====Disaster Practice==== | ||
* → [[Checklist Protocol Disaster Practice]] | *→ [[Checklist Protocol Disaster Practice]] | ||
====Disaster Recovery Invocation Guideline==== | ====Disaster Recovery Invocation Guideline==== | ||
* A document produced by [[IT Service Continuity Management]] with detailed instructions on when and how to invoke the procedure for fighting a disaster. | *A document produced by [[IT Service Continuity Management]] with detailed instructions on when and how to invoke the procedure for fighting a disaster. | ||
* Most importantly, the guideline defines the first steps to be taken by [[ITIL_Glossary/_ITIL_Terms_1-9#1st Level Support|1st Level Support]] after learning that a (suspected) disaster has occurred. | *Most importantly, the guideline defines the first steps to be taken by [[ITIL_Glossary/_ITIL_Terms_1-9#1st Level Support|1st Level Support]] after learning that a (suspected) disaster has occurred. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Service Continuity Management]] | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "D"]]</div> | <div align="right">[[#top-d|→ ITIL terms starting with "D"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
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'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
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Latest revision as of 17:02, 7 February 2019
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with D
Please click on one of the terms to see its definition.
- Data for Project Plan Update
- Definition of Improvement Initiatives
- Definitive Media Library (DML)
- Definitive Software Library (DSL)
- Demand Management
- Demand Manager
- Design Coordination
- Desired Service Outcomes
- Development/ Installation QA Documentation
- Development Work Order
- Disaster Practice
- Disaster Recovery Invocation Guideline
Definitions
Data for Project Plan Update
- Actual data related to project progress and resource consumption.
- This information is sent from Release Management to Project Management as input for Project Control and Reporting.
- → ITIL processes, ITIL Service Transition > Project Management - Transition Planning and Support
Definition of Improvement Initiatives
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Definition of Improvement Initiatives
Definitive Media Library (DML)
- The Definitive Media Library (DML) is the secure logical library in which the definitive authorized versions of all media CIs are stored and protected.
- The DML typically consists of one or more software file-storage areas, as well as physical stores holding, for example, master copies on CD/DVD.
- → ITIL processes, ITIL Service Transition > Service Asset and Configuration Management
Definitive Software Library (DSL)
- One or more locations in which the definitive and approved versions of all software Configuration Items are securely stored.
- The DSL may also contain associated CIs such as licenses and documentation.
- The DSL is a single logical storage area even if there are multiple locations.
- All software in the DSL is under the control of Change and Release Management and is recorded in the CMDB.
- Only software from the DSL is acceptable for use in a Release.
- → Definitive Media Library (DML) - ITIL V3
- → ITIL processes, Configuration Management - ITIL V2
Demand Management
- → ITIL processes, ITIL Service Strategy > Demand Management
Demand Manager
- → Roles within ITIL, Demand Manager
- The role Demand Manager has been introduced in ITIL 2011 to perform the activities in the Demand Management process.
- The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services.
- The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.
Design Coordination
- → ITIL processes, ITIL Service Design > Design Coordination
Desired Service Outcomes
- The desired outcomes of a service, stated in the language of the customer.
- Based on this information, more detailed documents are created to specify the requirements in the service provider's language.
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Development/ Installation QA Documentation
- A documentation of tests and quality assurance measures applied during the development or installation of applications, systems and other infrastructure components (e.g. component tests, code walk-throughs, ...).
- A complete Development/ Installation QA Documentation testifies that the required QA measures were applied prior to handing a Release component over to Release Management.
- → ITIL processes, ITIL Service Transition > Service Validation and Testing
Development Work Order
- A Work Order for the development or customization of an application or system, typically issued from Release Management.
- → ITIL processes, ITIL Service Transition > Release and Deployment Management
Disaster Practice
Disaster Recovery Invocation Guideline
- A document produced by IT Service Continuity Management with detailed instructions on when and how to invoke the procedure for fighting a disaster.
- Most importantly, the guideline defines the first steps to be taken by 1st Level Support after learning that a (suspected) disaster has occurred.
- → ITIL processes, ITIL Service Design > IT Service Continuity Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with D
