ITIL Glossary/ ITIL Terms E

A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch.
→ ITIL processes, ITIL Service Transition > Change Management

Emergency Change Advisory Board (ECAB)

→ Roles within ITIL, Emergency Change Advisory Board (ECAB)
A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

Emergency Committee (EC)

→ Roles within ITIL,
- ITIL V2: Emergency Committee (EC)
- ITIL V3: Emergency Change Advisory Board (ECAB)

Emergency Plan

→ Checklist Emergency Plan

Enterprise Architect

→ Roles within ITIL, Enterprise Architect
The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.

Enterprise Architecture (EA)

An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
→ ITIL processes, ITIL Service Design > Architecture Management

Enterprise Policies and Regulations

A set of binding enterprise policies and regulations which are an important input for the Compliance Management process.
→ ITIL processes, ITIL Service Design > Compliance Management

Event Categorization Scheme

The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
→ ITIL processes, ITIL Service Operation > Event Management

Event Filtering and Correlation Rules

Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
Filtering and Correlation Rules are typically used by Event Monitoring systems.
Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
→ ITIL processes, ITIL Service Operation > Event Management

Event Management

→ ITIL processes, ITIL Service Operation > Event Management

Event Manager

→ Roles within ITIL, see IT Operations Manager

Event Monitoring

→ ITIL sub-prozess, Maintenance of Event Monitoring Mechanisms and Rules

Event Record

A record describing a change of state which has significance for the management of a Configuration Item or service.
The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
→ ITIL processes, ITIL Service Operation > Event Management

Event Review

→ ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure

Event Trends and Patterns

Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
→ ITIL processes, ITIL Service Operation > Event Management

→ ITIL terms starting with "E"

→ Look up all ITIL terms

Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By: Stefan Kempter and Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with E

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