ITIL Glossary/ ITIL Terms E: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_E#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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<p><span id="top"> </span></p> | <p><span id="top"> </span></p> | ||
==ITIL Terms starting with <big>E</big>== | ===ITIL Terms starting with <big>E</big>=== | ||
---- | |||
For quick access, all ITIL terms and definitions starting with "E" are listed below. | For quick access, all ITIL terms and definitions starting with "E" are listed below. | ||
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* [[#Emergency Change|Emergency Change]] | *[[#Emergency Change|Emergency Change]] | ||
* [[#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | *[[#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | ||
* [[#Emergency Committee (EC)|Emergency Committee (EC)]] | *[[#Emergency Committee (EC)|Emergency Committee (EC)]] | ||
* [[#Emergency Plan|Emergency Plan]] | *[[#Emergency Plan|Emergency Plan]] | ||
* [[#Enterprise Architect|Enterprise Architect]] | *[[#Enterprise Architect|Enterprise Architect]] | ||
* [[#Enterprise Architecture (EA)|Enterprise Architecture (EA)]] | *[[#Enterprise Architecture (EA)|Enterprise Architecture (EA)]] | ||
* [[#Enterprise Policies and Regulations|Enterprise Policies and Regulations]] | *[[#Enterprise Policies and Regulations|Enterprise Policies and Regulations]] | ||
* [[#Event Categorization Scheme|Event Categorization Scheme]] | *[[#Event Categorization Scheme|Event Categorization Scheme]] | ||
* [[#Event Filtering and Correlation Rules|Event Filtering and Correlation Rules]] | *[[#Event Filtering and Correlation Rules|Event Filtering and Correlation Rules]] | ||
* [[#Event Management|Event Management]] | *[[#Event Management|Event Management]] | ||
* [[#Event Manager|Event Manager]] | *[[#Event Manager|Event Manager]] | ||
* [[#Event Monitoring|Event Monitoring]] | *[[#Event Monitoring|Event Monitoring]] | ||
* [[#Event Record|Event Record]] | *[[#Event Record|Event Record]] | ||
* [[#Event Review|Event Review]] | *[[#Event Review|Event Review]] | ||
* [[#Event Trends and Patterns|Event Trends and Patterns]] | *[[#Event Trends and Patterns|Event Trends and Patterns]] | ||
<p> </p> | <p> </p> | ||
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====Emergency Change==== | ====Emergency Change==== | ||
* A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch. | *A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Change Management]] | ||
====Emergency Change Advisory Board (ECAB)==== | ====Emergency Change Advisory Board (ECAB)==== | ||
* → Roles within ITIL, [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | *→ Roles within ITIL, [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | ||
* A sub-set of the [[ITIL_Glossary/_ITIL_Terms_C#Change Advisory Board (CAB)|Change Advisory Board]] who makes decisions about high impact Emergency Changes. | *A sub-set of the [[ITIL_Glossary/_ITIL_Terms_C#Change Advisory Board (CAB)|Change Advisory Board]] who makes decisions about high impact Emergency Changes. | ||
* Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change. | *Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change. | ||
====Emergency Committee (EC)==== | ====Emergency Committee (EC)==== | ||
* → Roles within ITIL, | *→ Roles within ITIL, | ||
** ITIL V2: [[ITIL Roles#EC|Emergency Committee (EC)]] | **ITIL V2: [[ITIL Roles#EC|Emergency Committee (EC)]] | ||
** ITIL V3: [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | **ITIL V3: [[ITIL Roles#Emergency Change Advisory Board (ECAB)|Emergency Change Advisory Board (ECAB)]] | ||
====Emergency Plan==== | ====Emergency Plan==== | ||
* → [[Checklist Emergency Plan]] | *→ [[Checklist Emergency Plan]] | ||
====Enterprise Architect==== | ====Enterprise Architect==== | ||
* → Roles within ITIL, [[ITIL Roles#Enterprise Architect|Enterprise Architect]] | *→ Roles within ITIL, [[ITIL Roles#Enterprise Architect|Enterprise Architect]] | ||
* The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships. | *The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships. | ||
* Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect. | *Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect. | ||
====Enterprise Architecture (EA)==== | ====Enterprise Architecture (EA)==== | ||
* An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships. | *An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships. | ||
* In most cases, an EA covers the following domains: Business, Information, Applications and Technology. | *In most cases, an EA covers the following domains: Business, Information, Applications and Technology. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[IT Architecture Management|Architecture Management]] | ||
====Enterprise Policies and Regulations==== | ====Enterprise Policies and Regulations==== | ||
* A set of binding enterprise policies and regulations which are an important input for the [[Compliance Management]] process. | *A set of binding enterprise policies and regulations which are an important input for the [[Compliance Management]] process. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Compliance Management]] | ||
====Event Categorization Scheme==== | ====Event Categorization Scheme==== | ||
* The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events. | *The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events. | ||
* Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems. | *Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Event Management]] | ||
====Event Filtering and Correlation Rules==== | ====Event Filtering and Correlation Rules==== | ||
* Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. | *Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response. | ||
* Filtering and Correlation Rules are typically used by Event Monitoring systems. | *Filtering and Correlation Rules are typically used by Event Monitoring systems. | ||
* Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered. | *Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Event Management]] | ||
====Event Management==== | ====Event Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Event Management]] | ||
====Event Manager==== | ====Event Manager==== | ||
* → Roles within ITIL, see [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | *→ Roles within ITIL, see [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | ||
====Event Monitoring==== | ====Event Monitoring==== | ||
* → ITIL sub-prozess, [[Event Management#ITIL Event Management Maintenance|Maintenance of Event Monitoring Mechanisms and Rules]] | *→ ITIL sub-prozess, [[Event Management#ITIL Event Management Maintenance|Maintenance of Event Monitoring Mechanisms and Rules]] | ||
====Event Record==== | ====Event Record==== | ||
* A record describing a change of state which has significance for the management of a Configuration Item or service. | *A record describing a change of state which has significance for the management of a Configuration Item or service. | ||
* The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool. | *The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool. | ||
* Events typically require IT operations personnel to take actions, and often lead to Incidents being logged. | *Events typically require IT operations personnel to take actions, and often lead to Incidents being logged. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Event Management]] | ||
====Event Review==== | ====Event Review==== | ||
* → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure | *→ ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure | ||
====Event Trends and Patterns==== | ====Event Trends and Patterns==== | ||
* Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed. | *Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Event Management]] | ||
<p> </p> | <p> </p> | ||
Revision as of 17:09, 2 August 2013
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with E
For quick access, all ITIL terms and definitions starting with "E" are listed below.
Please click on one of the terms to see its definition.
- Emergency Change
- Emergency Change Advisory Board (ECAB)
- Emergency Committee (EC)
- Emergency Plan
- Enterprise Architect
- Enterprise Architecture (EA)
- Enterprise Policies and Regulations
- Event Categorization Scheme
- Event Filtering and Correlation Rules
- Event Management
- Event Manager
- Event Monitoring
- Event Record
- Event Review
- Event Trends and Patterns
Definitions
Emergency Change
- A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch.
- → ITIL processes, ITIL Service Transition > Change Management
Emergency Change Advisory Board (ECAB)
- → Roles within ITIL, Emergency Change Advisory Board (ECAB)
- A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
- Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.
Emergency Committee (EC)
- → Roles within ITIL,
- ITIL V2: Emergency Committee (EC)
- ITIL V3: Emergency Change Advisory Board (ECAB)
Emergency Plan
Enterprise Architect
- → Roles within ITIL, Enterprise Architect
- The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
- Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.
Enterprise Architecture (EA)
- An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
- In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
- → ITIL processes, ITIL Service Design > Architecture Management
Enterprise Policies and Regulations
- A set of binding enterprise policies and regulations which are an important input for the Compliance Management process.
- → ITIL processes, ITIL Service Design > Compliance Management
Event Categorization Scheme
- The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
- Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
- → ITIL processes, ITIL Service Operation > Event Management
Event Filtering and Correlation Rules
- Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
- Filtering and Correlation Rules are typically used by Event Monitoring systems.
- Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
- → ITIL processes, ITIL Service Operation > Event Management
Event Management
- → ITIL processes, ITIL Service Operation > Event Management
Event Manager
- → Roles within ITIL, see IT Operations Manager
Event Monitoring
- → ITIL sub-prozess, Maintenance of Event Monitoring Mechanisms and Rules
Event Record
- A record describing a change of state which has significance for the management of a Configuration Item or service.
- The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
- Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
- → ITIL processes, ITIL Service Operation > Event Management
Event Review
- → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure
Event Trends and Patterns
- Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
- → ITIL processes, ITIL Service Operation > Event Management
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with E
