ITIL Glossary: Difference between revisions
From IT Process Wiki
mNo edit summary |
(Streamlined introductory text at the beginning.) |
||
| (3 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
< | <itpmch><title>ITIL® Glossary | IT Process Wiki</title> | ||
<meta name="keywords" content="itil glossary, itil definitions, itil 2011 glossary, itsm glossary, it service management glossary, itil v3 glossary" /> | |||
<meta name="description" content="The ITIL® Glossary provides you with definitions for the most important ITIL Glossary Terms (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management). You are able to navigate the ITIL Glossary: ... " /> | |||
</itpmch> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-de-es.jpg|DE - ES - ITIL Glossary - ITIL 2011 Glossary| | Image:ITIL-Wiki-de-es.jpg|right|DE - ES - ITIL Glossary - ITIL 2011 Glossary|163px | ||
rect 0 | rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/ITIL-Glossar diese Seite auf Deutsch] | ||
rect | rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Glosario_ITIL esta página en español] | ||
desc none | desc none | ||
</imagemap> | </imagemap> | ||
| Line 10: | Line 13: | ||
__NOTOC__ | __NOTOC__ | ||
==ITIL Glossary A-Z== | ===ITIL Glossary A-Z=== | ||
---- | |||
[[image:Thumb-glossary-itil.jpg| | [[image:Thumb-glossary-itil.jpg|thumb|320px|right|alt=ITIL Glossar|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-glossary-itil.jpg|[[ITIL Glossary#ITIL Glossary A-Z|'''ITIL Glossary''']]<br />Terms and definitions related to ITIL® and ITSM (IT Service Management)]] | ||
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | |||
Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links. [[ITIL Glossary#ITIL|['''2''']]] | |||
{| | |||
|- | |||
|style="border-bottom:1px solid grey"|<strong><span id="ITIL Glossary Terms">ITIL Glossary Terms</span></strong> | |||
|} | |||
< | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
{| | {| | ||
| Line 34: | Line 32: | ||
|} | |} | ||
{| | {| | ||
| [[ITIL_Glossary/_ITIL_Terms_A|'''A''']]|||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']]|||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']]|||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']]|||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']]|||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']]|||| '''G'''|||| '''H'''|||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']]|||| '''J'''|||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']]|||| '''L'''|||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']] | | [[ITIL_Glossary/_ITIL_Terms_A|'''A''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_B|'''B''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_C|'''C''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_D|'''D''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_E|'''E''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_F|'''F''']]|||||||| '''G'''|||||||| '''H'''|||||||| [[ITIL_Glossary/_ITIL_Terms_I|'''I''']]|||||||| '''J'''|||||||| [[ITIL_Glossary/_ITIL_Terms_K|'''K''']]|||||||| '''L'''|||||||| [[ITIL_Glossary/_ITIL_Terms_M|'''M''']] | ||
|- | |- | ||
| [[ITIL_Glossary/_ITIL_Terms_N|'''N''']]|||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']]|||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']]|||| '''Q'''|||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']]|||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']]|||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']]|||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']]|||| '''V'''|||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']]|||| '''X'''|||| '''Y'''|||| '''Z''' | | [[ITIL_Glossary/_ITIL_Terms_N|'''N''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_O|'''O''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_P|'''P''']]|||||||| '''Q'''|||||||| [[ITIL_Glossary/_ITIL_Terms_R|'''R''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_S|'''S''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_T|'''T''']]|||||||| [[ITIL_Glossary/_ITIL_Terms_U|'''U''']]|||||||| '''V'''|||||||| [[ITIL_Glossary/_ITIL_Terms_W|'''W''']]|||||||| '''X'''|||||||| '''Y'''|||||||| '''Z''' | ||
|} | |} | ||
| Line 43: | Line 41: | ||
'''Other languages''': The [https://wiki.de.it-processmaps.com/index.php/ITIL-Glossar ITIL Glossary, German Version] and the [https://wiki.es.it-processmaps.com/index.php/Glosario_ITIL ITIL Glossary in Spanish]. | '''Other languages''': The [https://wiki.de.it-processmaps.com/index.php/ITIL-Glossar ITIL Glossary, German Version] and the [https://wiki.es.it-processmaps.com/index.php/Glosario_ITIL ITIL Glossary in Spanish]. | ||
==<span id="top-itil-glossary">All ITIL Terms<span>== | |||
==<span id="top">All ITIL Terms<span>== | |||
Please click on one of the terms to see its definition: | Please click on one of the terms to see its definition: | ||
====[[ITIL_Glossary/_ITIL_Terms_1-9|1-9]]==== | ====[[ITIL_Glossary/_ITIL_Terms_1-9|1-9]]==== | ||
| Line 60: | Line 52: | ||
* [[ITIL_Glossary/_ITIL_Terms_1-9#3rd Level Support|3rd Level Support]] | * [[ITIL_Glossary/_ITIL_Terms_1-9#3rd Level Support|3rd Level Support]] | ||
* [[ITIL_Glossary/_ITIL_Terms_1-9#7-Step Improvement Guideline|7-Step Improvement Guideline]] | * [[ITIL_Glossary/_ITIL_Terms_1-9#7-Step Improvement Guideline|7-Step Improvement Guideline]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_A|A]]==== | ====[[ITIL_Glossary/_ITIL_Terms_A|A]]==== | ||
| Line 85: | Line 77: | ||
* [[ITIL_Glossary/_ITIL_Terms_A#Availability Report|Availability Report]] | * [[ITIL_Glossary/_ITIL_Terms_A#Availability Report|Availability Report]] | ||
* [[ITIL_Glossary/_ITIL_Terms_A#Availability Test|Availability Test]] | * [[ITIL_Glossary/_ITIL_Terms_A#Availability Test|Availability Test]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_B|B]]==== | ====[[ITIL_Glossary/_ITIL_Terms_B|B]]==== | ||
| Line 97: | Line 89: | ||
* [[ITIL_Glossary/_ITIL_Terms_B#Business Relationship Management|Business Relationship Management]] | * [[ITIL_Glossary/_ITIL_Terms_B#Business Relationship Management|Business Relationship Management]] | ||
* [[ITIL_Glossary/_ITIL_Terms_B#Business Relationship Manager|Business Relationship Manager]] | * [[ITIL_Glossary/_ITIL_Terms_B#Business Relationship Manager|Business Relationship Manager]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_C|C]]==== | ====[[ITIL_Glossary/_ITIL_Terms_C|C]]==== | ||
| Line 163: | Line 155: | ||
* [[ITIL_Glossary/_ITIL_Terms_C#Customer Survey Response|Customer Survey Response]] | * [[ITIL_Glossary/_ITIL_Terms_C#Customer Survey Response|Customer Survey Response]] | ||
* [[ITIL_Glossary/_ITIL_Terms_C#Customer Survey Response|Customer Survey Response]] | * [[ITIL_Glossary/_ITIL_Terms_C#Customer Survey Response|Customer Survey Response]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_D|D]]==== | ====[[ITIL_Glossary/_ITIL_Terms_D|D]]==== | ||
| Line 178: | Line 170: | ||
* [[ITIL_Glossary/_ITIL_Terms_D#Disaster Practice|Disaster Practice]] | * [[ITIL_Glossary/_ITIL_Terms_D#Disaster Practice|Disaster Practice]] | ||
* [[ITIL_Glossary/_ITIL_Terms_D#Disaster Recovery Invocation Guideline|Disaster Recovery Invocation Guideline]] | * [[ITIL_Glossary/_ITIL_Terms_D#Disaster Recovery Invocation Guideline|Disaster Recovery Invocation Guideline]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_E|E]]==== | ====[[ITIL_Glossary/_ITIL_Terms_E|E]]==== | ||
| Line 196: | Line 188: | ||
* [[ITIL_Glossary/_ITIL_Terms_E#Event Review|Event Review]] | * [[ITIL_Glossary/_ITIL_Terms_E#Event Review|Event Review]] | ||
* [[ITIL_Glossary/_ITIL_Terms_E#Event Trends and Patterns|Event Trends and Patterns]] | * [[ITIL_Glossary/_ITIL_Terms_E#Event Trends and Patterns|Event Trends and Patterns]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_F|F]]==== | ====[[ITIL_Glossary/_ITIL_Terms_F|F]]==== | ||
| Line 209: | Line 201: | ||
* [[ITIL_Glossary/_ITIL_Terms_F#Forward Schedule of Changes (FSC)|Forward Schedule of Changes (FSC)]] | * [[ITIL_Glossary/_ITIL_Terms_F#Forward Schedule of Changes (FSC)|Forward Schedule of Changes (FSC)]] | ||
* [[ITIL_Glossary/_ITIL_Terms_F#FSC|FSC]] | * [[ITIL_Glossary/_ITIL_Terms_F#FSC|FSC]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_I|I]]==== | ====[[ITIL_Glossary/_ITIL_Terms_I|I]]==== | ||
| Line 254: | Line 246: | ||
* [[ITIL_Glossary/_ITIL_Terms_I#IT Service Management|IT Service Management]] | * [[ITIL_Glossary/_ITIL_Terms_I#IT Service Management|IT Service Management]] | ||
* [[ITIL_Glossary/_ITIL_Terms_I#IT Steering Group (ISG)|IT Steering Group (ISG)]] | * [[ITIL_Glossary/_ITIL_Terms_I#IT Steering Group (ISG)|IT Steering Group (ISG)]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_K|K]]==== | ====[[ITIL_Glossary/_ITIL_Terms_K|K]]==== | ||
| Line 263: | Line 255: | ||
* [[ITIL_Glossary/_ITIL_Terms_K#Known Error Database|Known Error Database]] | * [[ITIL_Glossary/_ITIL_Terms_K#Known Error Database|Known Error Database]] | ||
* [[ITIL_Glossary/_ITIL_Terms_K#KPI Target Value|KPI Target Value]] | * [[ITIL_Glossary/_ITIL_Terms_K#KPI Target Value|KPI Target Value]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_M|M]]==== | ====[[ITIL_Glossary/_ITIL_Terms_M|M]]==== | ||
| Line 272: | Line 264: | ||
* [[ITIL_Glossary/_ITIL_Terms_M#Minor Change|Minor Change]] | * [[ITIL_Glossary/_ITIL_Terms_M#Minor Change|Minor Change]] | ||
* [[ITIL_Glossary/_ITIL_Terms_M#Monitoring of CSI Initiatives|Monitoring of CSI Initiatives]] | * [[ITIL_Glossary/_ITIL_Terms_M#Monitoring of CSI Initiatives|Monitoring of CSI Initiatives]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_N|N]]==== | ====[[ITIL_Glossary/_ITIL_Terms_N|N]]==== | ||
* [[ITIL_Glossary/_ITIL_Terms_N#Notification of Service Failure|Notification of Service Failure]] | * [[ITIL_Glossary/_ITIL_Terms_N#Notification of Service Failure|Notification of Service Failure]] | ||
<p> </p> | |||
====[[ITIL_Glossary/_ITIL_Terms_O|O]]==== | ====[[ITIL_Glossary/_ITIL_Terms_O|O]]==== | ||
| Line 283: | Line 276: | ||
* [[ITIL_Glossary/_ITIL_Terms_O#Operator|Operator]] | * [[ITIL_Glossary/_ITIL_Terms_O#Operator|Operator]] | ||
* [[ITIL_Glossary/_ITIL_Terms_O#Outline of Service Requirements|Outline of Service Requirements]] | * [[ITIL_Glossary/_ITIL_Terms_O#Outline of Service Requirements|Outline of Service Requirements]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_P|P]]==== | ====[[ITIL_Glossary/_ITIL_Terms_P|P]]==== | ||
| Line 309: | Line 302: | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Process Design|Process Design]] | * [[ITIL_Glossary/_ITIL_Terms_P#Process Design|Process Design]] | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation|Process Evaluation]] | * [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation|Process Evaluation]] | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation | * [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Program|Process Evaluation Program]] | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Report|Process Evaluation Report]] | * [[ITIL_Glossary/_ITIL_Terms_P#Process Evaluation Report|Process Evaluation Report]] | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Process Maturity Assessment|Process Maturity Assessment]] | * [[ITIL_Glossary/_ITIL_Terms_P#Process Maturity Assessment|Process Maturity Assessment]] | ||
| Line 326: | Line 319: | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Purchase Order|Purchase Order]] | * [[ITIL_Glossary/_ITIL_Terms_P#Purchase Order|Purchase Order]] | ||
* [[ITIL_Glossary/_ITIL_Terms_P#Purchase Request|Purchase Request]] | * [[ITIL_Glossary/_ITIL_Terms_P#Purchase Request|Purchase Request]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_R|R]]==== | ====[[ITIL_Glossary/_ITIL_Terms_R|R]]==== | ||
| Line 360: | Line 353: | ||
* [[ITIL_Glossary/_ITIL_Terms_R#Risk Monitoring|Risk Monitoring]] | * [[ITIL_Glossary/_ITIL_Terms_R#Risk Monitoring|Risk Monitoring]] | ||
* [[ITIL_Glossary/_ITIL_Terms_R#Risk Register|Risk Register]] | * [[ITIL_Glossary/_ITIL_Terms_R#Risk Register|Risk Register]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_S|S]]==== | ====[[ITIL_Glossary/_ITIL_Terms_S|S]]==== | ||
| Line 455: | Line 448: | ||
* [[ITIL_Glossary/_ITIL_Terms_S#Support Knowledge Base|Support Knowledge Base]] | * [[ITIL_Glossary/_ITIL_Terms_S#Support Knowledge Base|Support Knowledge Base]] | ||
* [[ITIL_Glossary/_ITIL_Terms_S#Support Request|Support Request]] | * [[ITIL_Glossary/_ITIL_Terms_S#Support Request|Support Request]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_T|T]]==== | ====[[ITIL_Glossary/_ITIL_Terms_T|T]]==== | ||
| Line 466: | Line 459: | ||
* [[ITIL_Glossary/_ITIL_Terms_T#Test Report|Test Report]] | * [[ITIL_Glossary/_ITIL_Terms_T#Test Report|Test Report]] | ||
* [[ITIL_Glossary/_ITIL_Terms_T#Transition Planning and Support|Transition Planning and Support]] | * [[ITIL_Glossary/_ITIL_Terms_T#Transition Planning and Support|Transition Planning and Support]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_U|U]]==== | ====[[ITIL_Glossary/_ITIL_Terms_U|U]]==== | ||
| Line 481: | Line 474: | ||
* [[ITIL_Glossary/_ITIL_Terms_U#User Role Access Profile|User Role Access Profile]] | * [[ITIL_Glossary/_ITIL_Terms_U#User Role Access Profile|User Role Access Profile]] | ||
* [[ITIL_Glossary/_ITIL_Terms_U#User Role Requirements|User Role Requirements]] | * [[ITIL_Glossary/_ITIL_Terms_U#User Role Requirements|User Role Requirements]] | ||
<div align="right">[[ITIL Glossary#top|[top]]]</div> | <div align="right">[[ITIL Glossary#top-itil-glossary|[top]]]</div> | ||
====[[ITIL_Glossary/_ITIL_Terms_W|W]]==== | ====[[ITIL_Glossary/_ITIL_Terms_W|W]]==== | ||
| Line 489: | Line 482: | ||
---- | ---- | ||
<span id="ITIL">Notes</span> | |||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
<html> | <html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
<a | |||
<small> | <small> | ||
<html> | <html> | ||
<p> | <p> | ||
<span itemscope="itemscope | <span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/Main_Page | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
</span> | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Main_Page"> <span itemprop="name">ITIL Wiki</span></a><meta itemprop="position" content="1" /></span> › | ||
<span | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> › | ||
</span> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<span | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary: All Terms A-Z</span></a> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary | <meta itemprop="position" content="3" /></span> | ||
</span> | </span></p> | ||
</p> | |||
</html> | </html> | ||
</small> | </small> | ||
Latest revision as of 11:54, 30 May 2019
ITIL Glossary A-Z
Terms and definitions related to ITIL® and ITSM (IT Service Management)
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
Related contents in this ITIL Wiki, like ITIL process definitions and role descriptions, can be reached via links. [2]
| ITIL Glossary Terms |
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||||||||||||||||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
Other languages: The ITIL Glossary, German Version and the ITIL Glossary in Spanish.
All ITIL Terms
Please click on one of the terms to see its definition:
1-9
- 1st Level Correlation
- 1st Level Support
- 2nd Level Correlation
- 2nd Level Support
- 3rd Level Support
- 7-Step Improvement Guideline
A
- Acceptance Test
- Access Management
- Access Manager
- Access Rights
- Application Developer
- Application Development
- Application Framework
- Application Management
- Application Manager
- Applications Analyst
- Architecture Management
- Availability Design Guidelines
- Availability Guidelines for the Service Desk
- Availability Improvement Plan
- Availability/ ITSCM/ Security Testing Schedule
- Availability Management
- Availability Management Information System
- Availability Manager
- Availability Monitoring
- Availability Plan
- Availability Report
- Availability Test
B
- Baseline
- Budget Allocation
- Budget Request
- Business Capacity Management
- Business Continuity Strategy
- Business Impact and Risk Analysis
- Business Planning Information
- Business Relationship Management
- Business Relationship Manager
C
- CAB
- CAB Agenda Template
- Capacity Forecast
- Capacity Management
- Capacity Management Information System
- Capacity Manager
- Capacity Plan
- Capacity Report
- Change
- Change Advisory Board (CAB)
- Change Build phase
- Change Classification
- Change Deployment phase
- Change Evaluation
- Change Evaluation Report
- Change Management
- Change Management Policy
- Change Manager
- Change Model
- Change Owner
- Change Proposal
- Change Record
- Change Request to CMS Structure
- Change Request to Enterprise Architecture
- Change Request to Process Architecture
- Change Schedule
- CI (Configuration Item)
- CI Status Monitoring Report
- Client (Contract Partner)
- CMDB
- CMDB Audit Protocol
- CMS/ CMDB
- CMS Change Policy
- Complaint Status Information
- Complaints and Compliments
- Complaints Log
- Compliance Management
- Compliance Manager
- Compliance Register
- Compliance Review
- Component Capacity Management
- Config Management Database (CMDB)
- Configuration Audit
- Configuration Audit Report
- Configuration Control
- Configuration Identification
- Configuration Management
- Configuration Manager
- Continual Service Improvement (CSI)
- Cost Data for Service Provisioning
- CSI
- CSI Initiative
- CSI Monitoring
- CSI Register
- Customer
- Customer Agreement Portfolio
- Customer Complaint
- Customer Portfolio
- Customer Satisfaction Survey
- Customer Survey Evaluation
- Customer Survey Questionnaire
- Customer Survey Response
- Customer Survey Response
D
- Data for Project Plan Update
- Definition of Improvement Initiatives
- Definitive Media Library (DML)
- Definitive Software Library (DSL)
- Demand Management
- Demand Manager
- Design Coordination
- Desired Service Outcomes
- Development/ Installation QA Documentation
- Development Work Order
- Disaster Practice
- Disaster Recovery Invocation Guideline
E
- Emergency Change
- Emergency Change Advisory Board (ECAB)
- Emergency Committee (EC)
- Emergency Plan
- Enterprise Architect
- Enterprise Architecture (EA)
- Enterprise Policies and Regulations
- Event Categorization Scheme
- Event Filtering and Correlation Rules
- Event Management
- Event Manager
- Event Monitoring
- Event Record
- Event Review
- Event Trends and Patterns
F
- Facilities Management
- Facilities Manager
- Financial Analysis
- Financial Data Categories
- Financial Management
- Financial Management for IT Services
- Financial Manager
- Financial Planning
- Forward Schedule of Changes (FSC)
- FSC
I
- Improvement Initiative
- Incident
- Incident Categorization
- Incident Closure
- Incident Escalation Rules
- Incident Management
- Incident Management Report
- Incident Manager
- Incident Model
- Incident Monitoring
- Incident Prioritization Guideline
- Incident Record
- Incident Report
- Incident Resolution
- Incident Status Information
- Index of Disaster-Relevant Information
- Indirect Cost Allocation Table
- Information Security Management
- Information Security Manager
- Information Security Policy
- Information Security Report
- Installation Work Order
- Invoice
- IT Budget
- ITC Infrastructure Manager
- IT Facilities Management
- IT Operations Control
- IT Operations Management
- IT Operations Manager
- IT Operator
- ITSCM
- ITSCM Review
- ITSCM Risk Analysis
- ITSCM Test
- IT Service Continuity Management
- IT Service Continuity Manager
- IT Service Continuity Plan
- IT Service Continuity Report
- IT Service Continuity Plan
- IT Service Continuity Strategy
- IT Service Management
- IT Steering Group (ISG)
K
- Key Performance Indicator (KPI)
- Knowledge Management
- Knowledge Manager
- Known Error
- Known Error Database
- KPI Target Value
M
- Maintenance Plan/ SOP
- Major Incident Review
- Major Incident Team
- Major Problem Review
- Minor Change
- Monitoring of CSI Initiatives
N
O
P
- Pattern of Business Activity (PBA)
- PIR
- Post Implementation Review (PIR)
- Pro-Active User Information
- Problem
- Problem Categorization
- Problem Closure
- Problem Identification
- Problem Management
- Problem Management Report
- Problem Manager
- Problem Priority
- Problem Record
- Problem Report
- Process and Asset Valuation
- Process Architect
- Process Architecture
- Process Area
- Process Assessment Guideline
- Process Audit
- Process Benchmarking
- Process Design
- Process Evaluation
- Process Evaluation Program
- Process Evaluation Report
- Process Maturity Assessment
- Process Metric (KPI)
- Process Owner
- Project Charter
- Project Control
- Project Coordination
- Projected Service Availability (PSA)
- Projected Service Outage (PSO)
- Project History Log
- Project Management (Transition Planning and Support)
- Project Manager
- Project Plan (Service Transition Plan)
- Project Portfolio Status Report
- Purchase Order
- Purchase Request
R
- Recovery Plan
- Release
- Release Build
- Release Component
- Release Deployment
- Release and Deployment Management
- Release Management
- Release Manager
- Release Package
- Release Plan
- Release Planning
- Release Policy
- Release Record
- Release Unit
- Request Categorization
- Request for Access Rights
- Request for Change (RFC)
- Request for Service
- Request Fulfilment
- Required Modifications to Service Catalogue
- Required Modifications to UCs
- RFC
- RFC Template
- RFC Assessment Guideline
- RFC Template
- Risk Analysis
- Risk Management
- Risk Management Policy
- Risk Manager
- Risk Monitoring
- Risk Register
S
- SDP
- Security Advisories
- Security Alert
- Security Controls
- Security Incident
- Security Management Information System
- Security Review
- Service
- Service Acceptance Criteria (SAC)
- Service Activation
- Service Architecture
- Service Asset and Configuration Management
- Service Assessment
- Service Capacity Management
- Service Catalogue
- Service Catalogue Management
- Service Catalogue Manager
- Service Charter
- Service Definition
- Service Delivery
- Service Design
- Service Design Manager
- Service Design Package (SDP)
- Service Design Planning
- Service Design Policy
- Service Design Review
- Service Desk
- Service Improvement Plan (SIP)
- Service Knowledge Management System (SKMS)
- Service Level Agreement (SLA)
- Service Level Management
- Service Level Manager
- Service Level Report
- Service Level Requirements (SLR)
- Service Management System
- Service Model
- Service Operation
- Service Owner
- Service Portfolio
- Service Portfolio Management
- Service Portfolio Management Review
- Service Portfolio Manager
- Service Quality Plan (SQP)
- Service Request
- Service Request Fulfilment Group
- Service Request Model
- Service Request Record
- Service Request Status Information
- Service Requirements
- Service Review
- Service Review Report
- Service Specification Sheet
- Service Strategy
- Service Strategy Definition
- Service Strategy Plan
- Service Strategy Manager
- Service Support
- Service Transition
- Service Transition Plan
- Service User
- Service Validation and Testing
- Seven-Step Improvement Guideline
- SIP
- Skills Inventory
- SLA
- SLA Review
- SLM
- SLM Document Templates
- SLM Framework
- SLR
- SQP
- Standard Terms and Conditions
- Status Inquiry
- Strategic Action Plan
- Strategic Service Assessment
- Strategy Management for IT Services
- Suggested new Known Error
- Suggested new Problem
- Suggested new Workaround
- Suggested Process Improvement
- Suggested Service Improvement
- Supplier and Contract Database (SCD)
- Supplier and Contract Management Information System (SCMIS)
- Supplier and Contract Review
- Supplier Evaluation
- Supplier Management
- Supplier Management Framework
- Supplier Manager
- Supplier Service Level Report
- Supplier Strategy
- Support Knowledge Base
- Support Request
T
- Technical/ Administration Manual
- Technical Analyst
- Technical Management
- Test and QS Manager
- Test Manager
- Test Model
- Test Report
- Transition Planning and Support
U
- UC
- Underpinning Contract (UC)
- Underpinning Information Security Policy
- User
- User Escalation
- User FAQs
- User Identity Record
- User Identity Request
- User Manual
- User Role
- User Role Access Profile
- User Role Requirements
W
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: All Terms A-Z
