ITIL Glossary/ ITIL Terms E

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with E

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Please click on one of the terms to see its definition.

 

• Emergency Change
• Emergency Change Advisory Board (ECAB)
• Emergency Committee (EC)
• Emergency Plan
• Enterprise Architect
• Enterprise Architecture (EA)
• Enterprise Policies and Regulations
• Event Categorization Scheme
• Event Filtering and Correlation Rules
• Event Management
• Event Manager
• Event Monitoring
• Event Record
• Event Review
• Event Trends and Patterns

 

Definitions

Emergency Change

• A Change that must be introduced as soon as possible – for example, to resolve a major incident or implement a security patch.
• → ITIL processes, ITIL Service Transition > Change Management

Emergency Change Advisory Board (ECAB)

• → Roles within ITIL, Emergency Change Advisory Board (ECAB)
• A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
• Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

Emergency Committee (EC)

• → Roles within ITIL,
  • ITIL V2: Emergency Committee (EC)
  • ITIL V3: Emergency Change Advisory Board (ECAB)

Emergency Plan

• → Checklist Emergency Plan

Enterprise Architect

• → Roles within ITIL, Enterprise Architect
• The Enterprise Architect is responsible for maintaining the Enterprise Architecture (EA), a description of the essential components of a business, including their interrelationships.
• Bigger organizations may opt to introduce specialist EA roles like Business Architect, Application Architect, Information Architect, or Infrastructure Architect.

Enterprise Architecture (EA)

• An Enterprise Architecture (EA) is a description of the essential components of a business, including their interrelationships.
• In most cases, an EA covers the following domains: Business, Information, Applications and Technology.
• → ITIL processes, ITIL Service Design > Architecture Management

Enterprise Policies and Regulations

• A set of binding enterprise policies and regulations which are an important input for the Compliance Management process.
• → ITIL processes, ITIL Service Design > Compliance Management

Event Categorization Scheme

• The Categorization Scheme for Events supports a consistent approach to dealing with specific types of Events.
• Ideally, this scheme should be harmonized with the schemes to categorize CIs, Incidents and Problems.
• → ITIL processes, ITIL Service Operation > Event Management

Event Filtering and Correlation Rules

• Rules and criteria used to determine if an Event is significant and to decide upon an appropriate response.
• Filtering and Correlation Rules are typically used by Event Monitoring systems.
• Some of those rules are defined during the Service Design stage, for example to ensure that Events are triggered when the required service availability is endangered.
• → ITIL processes, ITIL Service Operation > Event Management

Event Management

• → ITIL processes, ITIL Service Operation > Event Management

Event Manager

• → Roles within ITIL, see IT Operations Manager

Event Monitoring

• → ITIL sub-prozess, Maintenance of Event Monitoring Mechanisms and Rules

Event Record

• A record describing a change of state which has significance for the management of a Configuration Item or service.
• The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool.
• Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
• → ITIL processes, ITIL Service Operation > Event Management

Event Review

• → ITIL sub-prozess, [[Event Management#ITIL Event Management Review|Event Review and Closure

Event Trends and Patterns

• Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
• → ITIL processes, ITIL Service Operation > Event Management

 

→ ITIL terms starting with "E"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with E